21st Century Casualty Company Tennessee(TN), California-Phone Number, Claims, Reviews, Payment

21st Century Casualty Company: A Comprehensive Review

An image to Illustrate: 21st century casualty company
Are you looking for car insurance in California or Hawaii? Check out this comprehensive review of 21st Century Casualty Company, a subsidiary of 21st Century Insurance. Find out how they compare to other insurers and what they can offer you/PHOTO COURTESY: Facebook

If you’re looking for car insurance in California, you might have come across 21st Century Casualty Company.

This company is a subsidiary of 21st Century Insurance, which is part of the Farmers Insurance Group.

But what does 21st Century Casualty Company offer, and how does it compare to other insurers?

In this article, we’ll give you a comprehensive review of 21st Century Casualty Company and its car insurance products.

21st Century Casualty Company Phone Number

If you need to contact 21st Century Casualty Company, you can call their toll-free number at 1-800-241-1188.

This number is for policy services, such as making changes to your coverage, adding or deleting drivers, or getting an ID card.

You can also use their interactive voice response system (IVR) or their website to access your policy online.

21st Century Casualty Company Claims

If you need to file a claim with 21st Century Casualty Company, you can do it online or by calling their claims department at 1-888-244-6163.

Their claims department is open 24 hours a day, seven days a week.

Once you report your claim, you will be assigned an adjuster who will contact you within 48 to 72 hours.

The adjuster will inspect your vehicle and help you find a certified repair shop.

You can also track the status of your claim online or by calling the claims department.

21st Century Insurance Phone Number

If you’re not a customer of 21st Century Casualty Company, but you’re interested in getting a quote or buying a policy from 21st Century Insurance, you can call their auto sales department at 1-800-807-9458.

This number is for customers in California and Hawaii only.

For customers in other states, you can visit their website to find the phone number for your state.

21st Century Phone Number

If you’re not sure which phone number to call, you can always dial the general customer service number for 21st Century Insurance at 1-877-401-8181.

This number will connect you to the appropriate department based on your needs.

You can also visit their website to find more contact information and resources.

21st Century Car Insurance

21st Century Car Insurance offers standard coverage options such as:

  • liability
  • collision
  • comprehensive
  • uninsured/underinsured motorist
  • medical payments
  • personal injury protection

They also offer some optional coverages such as rental reimbursement, towing and labour, and glass deductible buyback.

Additionally, they provide free roadside assistance to all their policyholders, which includes services such as:

  • towing
  • battery jump-start
  • flat tire change
  • lockout assistance
  • fuel delivery

Advantages of 21st Century Car Insurance

One of the advantages of 21st Century Car Insurance is that they offer competitive rates and discounts to their customers.

Some of the discounts they offer are:

  • Good driver discount
  • Good student discount
  • Mature driver discount
  • Multi-car discount
  • Anti-theft device discount
  • Defensive driving course discount
  • Loyalty discount
  • Automatic payment discount
  • Paperless billing discount

Another benefit of 21st-century Century Car Insurance is that they have a “refer a good friend” program that rewards you with gift cards for referring your friends and family to them.

You can earn up to $100 in gift cards per year by referring up to five people who buy a policy from them.

However, 21st Century Car Insurance also has some drawbacks that you should be aware of.

Drawbacks of 21st-Century Car Insurance

One of them is that they are only available in California and Hawaii.

If you live in another state or plan to move out of these states, you will have to switch to another insurer.

Another drawback is that they have a very high number of complaints made against them by state insurance departments.

Most of these complaints are related to claims handling, such as delays, denials, or low settlements.

You can check their complaint ratio on the National Association of Insurance Commissioners (NAIC) website.

Furthermore, 21st Century Car Insurance does not offer some optional coverages that other insurers do, such as gap insurance, accident forgiveness, or rideshare insurance.

Gap insurance covers the difference between the actual cash value of your vehicle and the amount you owe on your loan or lease if your vehicle is totalled or stolen.

Accident forgiveness prevents your rates from increasing after your first at-fault accident.

Rideshare insurance covers you when you use your vehicle for transportation network companies such as Uber or Lyft.

21st Century Casualty Company Claims Phone Number

As mentioned earlier, if you need to file a claim with 21st Century Casualty Company, you can call their claims department at 1-888-244-6163.

This is the same number for all customers of 21st Century Insurance in California and Hawaii.

21st Century Casualty Company Reviews

To get an idea of how 21st Century Casualty Company performs in terms of customer satisfaction, you can check their reviews on various websites and platforms.

Here are some of the ratings they have received from different sources:

Source Rating Criteria or Methodology
J.D. Power 2 out of 5 stars Overall customer satisfaction in the 2021 U.S. Auto Insurance Study for California
Consumer Reports 66 out of 100 Overall satisfaction, based on a survey of 90,352 members who filed a claim between January 2019 and June 2020
Better Business Bureau A+ Factors such as complaint history, business practices, and transparency
Trustpilot 2.3 out of 5 stars Based on 10 reviews from customers
Yelp 1.5 out of 5 stars Based on 111 reviews from customers

As you can see, the ratings for 21st Century Casualty Company are not very impressive.

Most of the negative reviews are related to poor claims service, rude customer service, and unfair rate increases.

However, some customers have also praised the company for their low rates, easy online access, and free roadside assistance.


21st Century Casualty Company is a car insurance provider that offers standard coverage options and competitive rates to customers in California and Hawaii.

They also provide free roadside assistance and a referral program that can earn you gift cards.

However, they also have some limitations, such as limited availability, a high complaint ratio, and a lack of optional coverages.

Therefore, before you decide to buy a policy from them, you should compare their offerings with other insurers and read their reviews from other customers.

This way, you can make an informed decision that suits your needs and budget.


Spread the love