Aetna Better Health Inc. (a Georgia corporation)(Georgia)Overview; Contacts, Services, Claims, Complaints, Affiliations, Benefits and Many More

Aetna Better Health Inc. (a Georgia corporation) is a Georgia-based company that offers health insurance and related services. Aetna Better Health Inc. (a Georgia corporation) aims to make healthcare better for their members. In this overview, we’ll talk about their history, what they offer, how to reach them, how much it costs, how to file a claim, who they work with, the advantages of joining, and some common questions.

Aetna Better Health Inc. (a Georgia corporation)

Aetna Better Health Inc. (a Georgia corporation) is a Medicaid managed care health plan that helps more than 900,000 members in 10 states: Arizona, Florida, Georgia, Illinois, Kansas, Louisiana, Nevada, New Jersey, North Carolina, and Ohio.

Brief History:

Aetna Better Health Inc. (a Georgia corporation) began in 1995 as a subsidiary of Aetna Inc., one of the top health insurance companies in the United States. Originally called Aetna Medicaid Health Plans, it later changed its name to Aetna Better Health Inc. (a Georgia corporation) in 2012.

Contact Details of Aetna Better Health Inc. (a Georgia corporation):

Contact Information
General Contact Information
Phone 1-800-US-AETNA (1-800-872-3862)
TTY 711
Hours 8:00 AM to 6:00 PM ET
Contact Information for Specific States
Arizona 1-800-355-5055
Florida 1-800-445-1126
Georgia 1-800-763-0359
Illinois 1-800-663-4499
Kansas 1-800-840-4973
Louisiana 1-855-242-0802
Nevada 1-866-999-5335
New Jersey 1-800-787-9028
North Carolina 1-888-238-6227
Ohio 1-855-463-0933
Mailing Address
Aetna Better Health Inc.
PO Box 9000
East Hartford, CT 06108-9000

 

Services and Products of Aetna Better Health Inc. (a Georgia corporation):

Aetna Better Health Inc. (a Georgia corporation) offers a wide range of services and products to its members, including:

Medical Care: You can visit primary care doctors, specialists, hospitals, and pharmacies in the network without needing a referral.

Behavioral Health Care: You have access to help for mental health and substance abuse issues.

Preventive Care: Things like shots, cancer check-ups, and kids’ doctor visits are free.

Prescription Drugs: You can get medicine at a lower price.

Dental Care: Dental check-ups, fixing teeth, and pulling teeth are free for those under 21.

Vision Care: Eye check-ups and glasses are free for those under 21.

Additionally, Aetna Better Health Inc. (a Georgia corporation) provides the following services and products:

Disease Management: Help for members with ongoing health issues to take care of their health.

Case Management: Making sure members with unique needs get all the care they need.

Transportation Services: Help with getting to and from doctor visits.

Translation Services: Assistance with understanding and speaking with doctors and healthcare providers.

Aetna Better Health Inc. (a Georgia corporation) is dedicated to empowering its members to maintain their well-being and lead fulfilling lives.

Financial Details

Aetna Better Health Inc. (a Georgia corporation)

Aetna Better Health Inc. (a Georgia corporation) is a Medicaid managed care health plan that extends health insurance coverage to low-income families and individuals. Most members typically don’t have to pay a monthly premium for their coverage. Some services may require a copayment or coinsurance.

Here’s a breakdown of premium-related details:

  • Premium Costs: Premiums may vary based on your state of residence and household income, but generally, Aetna Better Health offers very affordable premiums. For instance, in Arizona, the average monthly premium is $0.
  • Payment Options: Members can conveniently pay their premiums monthly, quarterly, or annually, with payment methods including mail, online, or phone.
  • Discounts and Promotions: Aetna Better Health may occasionally provide premium discounts or promotional offers. For instance, they may offer a discount to members who opt for direct debit.

Process of Filing Claims of Aetna Better Health Inc. (a Georgia corporation):

Here are the steps to file a claim with Aetna Better Health Inc. (a Georgia corporation):

  1. Collect Required Information: Before you start your claim, gather the necessary details:
  • Patient’s name, date of birth, and member ID number
  • Dates of the provided services
  • Procedure codes for the services
  • Diagnosis codes for the patient’s condition
  • Provider’s name, NPI number, and tax ID number
  1. Complete the Claim Form: Download the CMS-1500 or UB-04 claim form from the Aetna Better Health Inc. (a Georgia corporation) website. Make sure to fill out the form accurately and comprehensively.
  2. Submit Your Claim: You can send your claim electronically through ConnectCenter or by mail. If using mail, ensure it’s sent to the correct address.
  3. Track Your Claim: Once your claim is submitted, you can monitor its status online through ConnectCenter. You’ll also receive a notification when your claim is processed.

Ratings, Customer Reviews and Resolutions:

Aetna Better Health Inc. (a Georgia corporation)

Ratings of Aetna Better Health Inc. (a Georgia corporation)

Aetna Better Health Inc. (a Georgia corporation) receives mixed feedback from consumers. On the Better Business Bureau website, it holds a 2.2 out of 5-star rating based on 295 reviews. ConsumerAffairs.com rates it at 2.5 out of 5 stars from 2,433 reviews.

Customer Reviews

Common complaints about Aetna Better Health Inc. (a Georgia corporation) involve:

  1. Difficulty scheduling doctor appointments.
  2. Lengthy customer service wait times.
  3. Claim denials.
  4. Inadequate communication from customer service representatives.

However, some customers also express satisfaction with Aetna Better Health, highlighting its affordable premiums, extensive provider network, and helpful customer service.

Resolutions

Aetna Better Health Inc. (a Georgia corporation) has a complaint and grievance resolution process. If you are dissatisfied with their resolution, you can file a complaint with your state’s insurance commissioner.

Affiliations and Partnerships:

Aetna Better Health Inc. (a Georgia corporation) collaborates with various organizations through affiliations and partnerships:

  1. State governments: Aetna Better Health works with state governments in Arizona, Florida, Georgia, Illinois, Kansas, Louisiana, Nevada, New Jersey, North Carolina, and Ohio to offer Medicaid managed care services for low-income individuals and families.
  2. Provider networks: Aetna Better Health maintains a network of healthcare providers, including primary care doctors, specialists, hospitals, and pharmacies. Notable partners include Dignity Health, Tenet Healthcare, and Banner Health.
  3. Community organizations: Aetna Better Health joins forces with community organizations like United Way, YMCA, and the American Heart Association to provide members access to social services and additional resources.
  4. Pharmaceutical companies: Aetna Better Health collaborates with pharmaceutical companies such as Pfizer, Merck, and Johnson & Johnson to provide its members with discounted prescription drugs.

These affiliations and partnerships enable Aetna Better Health Inc. (a Georgia corporation) to offer its members a broad range of services and resources, enhancing the quality of care they receive.

Benefits of Joining Aetna Better Health Inc. (a Georgia Corporation):

Joining Aetna Better Health Inc. (a Georgia corporation) comes with numerous benefits:

Affordable premiums: Aetna Better Health has very cheap premiums, and some members don’t have to pay much or anything each month.

Big network of doctors: Aetna Better Health works with lots of doctors, including primary care doctors, specialists, hospitals, and pharmacies.

Complete coverage: Aetna Better Health covers many things like doctor visits, staying in the hospital, medicines, and check-ups.

Disease management programs: Aetna Better Health has programs to help members with long-term health problems.

Case management services: Members who need lots of care can get help from Aetna Better Health to make sure they get the right care.

Transportation services: Aetna Better Health can help members get to and from doctor visits.

Translation services: Aetna Better Health can help members talk to their doctors if they don’t speak English well.

Health education and wellness programs: Aetna Better Health offers programs to help members stay healthy and prevent sickness.

Support groups and social services: Members can join groups and get help from their community through Aetna Better Health.

FAQs:

  1. How do I contact Aetna Better Health Inc. for inquiries or assistance? You can contact Aetna Better Health Inc. through the provided phone number, website, or visit their local office.
  2. Are there discounts for families or individuals on specific plans? Aetna Better Health Inc. may offer discounts based on the chosen plan and eligibility criteria.
  3. What is the claims process, and how long does it take? The claims process is typically straightforward, and the time for resolution can vary depending on the nature of the claim.
  4. Can I change my plan or payment frequency after enrolling? You may have options to change your plan or payment frequency after enrollment, but it’s recommended to contact Aetna Better Health Inc. for specific details.
  5. How can I provide feedback or file a complaint? You can provide feedback or file a complaint through the established customer service channels.

Conclusions

Aetna Better Health Inc. (a Georgia corporation) is dedicated to improving its members’ health and well-being through quality healthcare services and innovative solutions. For more details, contact them or visit their official website.

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