If you are looking for a reliable and reputable title insurance company in Tennessee, you might want to consider Amrock Title Insurance Company.
Amrock is a leading national provider of title insurance, property valuations, and settlement services, with a network of partners and locations across the country.
In this article, we will give you an overview of what Amrock does, who owns it, how to contact it, where to find it, what customers say about it, and how to file a claim with it.
What does Amrock do?
Amrock offers a range of services and products for real estate transactions, including:
- Title insurance: This is a policy that protects the owner or lender of a property from any defects or liens on the title, such as fraud, forgery, unpaid taxes, or legal claims. Title insurance covers the legal costs and losses that may arise from such issues. Amrock provides both owner’s and lender’s title insurance policies, as well as title search and examination services.
- Property valuations: This is an estimate of the market value of a property based on various factors, such as location, condition, features, and comparable sales. Property valuations are used for various purposes, such as mortgage lending, refinancing, home equity loans, tax assessments, or estate planning. Amrock provides various types of property valuations, such as appraisals, automated valuation models (AVMs), broker price opinions (BPOs), and desktop reviews.
- Settlement services: This is the process of finalizing a real estate transaction, which involves preparing and signing the closing documents, transferring the funds, recording the deed, and disbursing the proceeds. Settlement services also include escrow services, which is the holding and handling of funds by a third party until certain conditions are met. Amrock provides settlement services for both residential and commercial properties, as well as eClosing technology that allows for remote and convenient closings.
Who owns Amrock?
Amrock is a wholly owned subsidiary of Rocket Mortgage (formerly Quicken Loans), which is the largest mortgage lender in the United States.
Rocket Mortgage is part of Rocket Companies, Inc., a publicly traded company on the New York Stock Exchange.
Rocket Companies also owns other brands related to real estate and financial services, such as Rocket Homes, Rocket Auto, Rocket Loans, and Rocket Pro TPO.
How do I contact Amrock?
Amrock has various contact options for different types of customers and inquiries. Here are some of the ways you can reach out to Amrock:
- Client Relations: This is for order-related questions for buyers, sellers, refinancers, lenders, and brokers. You can call (888) 848-5355 or fax (800) 652-7033 or email ClientRelations@amrock.com. The hours are Monday to Friday from 8 a.m. to 9 p.m. ET and Saturday from 10 a.m. to 2 p.m. ET.
- National Sales: This is for questions or quotes for lenders and brokers looking to work with Amrock. You can email Hello@amrock.com. The hours are Monday to Friday from 8 a.m. to 6 p.m. ET.
- Commercial: This is for questions and quotes for commercial lenders and brokers nationwide. You can call (800) 594-1044 or email Commercial@amrock.com. The hours are Monday to Friday from 8 a.m. to 5 p.m. ET.
- Appraisal Partner Management: This is for questions for appraisers who are part of Amrock’s nationwide panel. You can email Appraisers@amrock.com. The hours are Monday to Friday from 8 a.m. to 5 p.m. ET.
- Signing Agents: This is for questions for signing agents who are part of Amrock’s nationwide panel or who are interested in joining the network. You can email PartnerManagement@amrock.com. The hours are Monday to Friday from 8 a.m. to 8 p.m. ET.
- Clear Sign: This is for questions about Amrock’s eClosing technology that allows for remote and convenient closings. You can call (844) 913-1386 or email ClearSignSupport@amrock.com. The hours are Monday to Friday from 8:30 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 5 p.m. ET.
Where To Find Amrock?
Amrock has offices in various states across the country, including Tennessee. Here are some of the locations where you can find Amrock:
- Detroit: This is Amrock’s headquarters, located at 662 Woodward Avenue Detroit MI 48226.
- Phoenix: This is one of Amrock’s newest offices, located at 4747 N 22nd Street Phoenix AZ 85016.
- Dallas: This is where Amrock Title Insurance Company is based, located at 5910 N Central Expressway Suite 1445 Dallas TX 75206.
- Cleveland: This is one of Amrock’s expanded offices, located at 100 Public Square Suite 200 Cleveland OH 44113.
- Coraopolis: This is another one of Amrock’s expanded offices, located at 1000 Commerce Drive Suite 300 Coraopolis PA 15108.
What Do Customers Say About Amrock?
Amrock has received mostly positive reviews from its customers, according to various online platforms.
For example, on Trustpilot, Amrock has a rating of 4.7 out of 5 stars, based on over 500 reviews.
Customers have praised Amrock for its fast, easy, and professional service, as well as its friendly and helpful staff. Some of the common compliments include:
- “The process was quick and convenient. Staff made themselves available for any questions we had throughout the entire process.”
- “The people doing the closing were absolutely great I had a few issues with my phone which they helped me resolve and the closing went off without a hitch very quick and painless thank you so much.”
- “Angela was professional, personable and reassuring. The experience was quick, easy, and under 30 minutes. Thank you, Angela and Amrock.”
Of course, not every customer has had a perfect experience with Amrock. Some of the common complaints include:
- “There were issues with the Platform allowing me and my wife to sign on with the same device. Through several attempts, they had to cancel the session and reschedule.”
- “Never got the amount right until just before closing, even though every time they called we repeated the amount and the payments, scheduled an appraisal from Rocket waited for the appraiser he never showed when I called his number he said they’d canceled set up another appraisal called the day before, they said Rocket canceled set up a third appraisal he came took 20 minutes and he was gone.”
- “The verification sign-in didn’t work, which was frustrating; however they fixed it so I could co-sign some documents, and had a notary public at my home in two hours to finish the closing.”
How To File A Claim With Amrock?
If you have title insurance with Amrock and you encounter a problem with your title, such as a lien, a claim, or a defect, you can file a claim with Amrock to seek protection and compensation.
Here are the steps to file a claim with Amrock:
- Contact Amrock: You can call (888) 848-5355 or email ClientRelations@amrock.com to notify Amrock of your situation and request a claim form.
- Fill out the claim form: You will need to provide information such as your name, address, policy number, property description, and details of the problem you are facing. You will also need to attach any supporting documents that may help your case, such as copies of your deed, title policy, mortgage documents, tax bills, or correspondence with other parties involved.
- Submit the claim form: You can mail or fax the completed claim form and supporting documents to Amrock at:
Amrock Title Insurance Company Attn: Claims Department 5910 N Central Expressway Suite 1445 Dallas TX 75206 Fax: (214) 520-4336
- Wait for a response: Amrock will review your claim and contact you within 30 days to acknowledge receipt of your claim and inform you of the next steps. Depending on the nature and complexity of your claim, Amrock may conduct further investigation or request additional information from you or other parties. Amrock will then determine whether your claim is covered by your policy and what remedies are available to you.
- Cooperate with Amrock: You will need to cooperate with Amrock throughout the claim process and follow their instructions. You may also need to hire an attorney to represent you if there is a lawsuit or litigation involved. Amrock may reimburse you for reasonable legal fees if your claim is valid and covered by your policy.
Amrock Title Insurance Company is one of the options you have if you are looking for title insurance and other real estate services in Tennessee.
It is part of Rocket Companies, which also owns Rocket Mortgage and other brands.
Amrock offers title insurance, property valuations, settlement services, eClosing technology, and more.
You can contact Amrock through various channels depending on your needs and inquiries. You can also find Amrock offices in various locations across the country.
Amrock has received mostly positive feedback from its customers for its fast, easy, and professional service.
If you have title insurance with Amrock and you face a problem with your title, you can file a claim with Amrock by following their procedures and cooperating with them.
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