Auto-Owners Insurance Company, Michigan: Your Insurance Solution

Auto-Owners Insurance Company is an insurance provider that offers a range of insurance products, including auto insurance, home insurance, life insurance, and business insurance.

They operate in 26 states in the United States, including Michigan, and are known for providing insurance with rates that are typically lower than the industry average.

An image description of The Auto-Owners Insurance Company, Michigan
The Auto-Owners Insurance Company, Michigan


Auto-Owners Insurance Company allows policyholders to bundle multiple insurance policies, making it a convenient choice for those looking to cover various aspects of their life and assets with a single insurer.

They emphasize a personal touch, encouraging customers to work with local agents for quotes and policy management.

However, they may not be the best option for those who prefer streamlined online features.

Company Overview

History And Establishment :

The Auto-Owners Insurance Company, Michigan, was established in 1916 by Vern Moulton started the company with a commitment to providing quality insurance products and excellent customer service.

Hence, the company has since grown to become one of the largest insurers in the United States and boasts a legacy of 109 years in service.


Led and chaired by Jeffrey S. Tagsold as the executive officer alongside other crucial personnel, the company achieves its relevance in metrics such as;

  • competitiveness
  • Finance
  • coverage options 
  • Good rates

Company Details

Contact Information Details
Phone Number 1-517-323-1200
Customer Service 1-800-346-0346
Claims Department 1-800-628-0250
Website Auto-Owners Insurance
Email Address Contact Form
Address Auto-Owners Insurance, P.O. Box 30660, Lansing, MI 48909

What You Should Know About Auto-Owners Insurance Company

Auto-Owners distinguishes itself as a top insurance company due to its strong customer interactions, impressive financial ratings, and competitive rates.

Unlike many other leading insurers that offer online services for quotes and policy adjustments, auto owners primarily rely on local agents for these tasks.

Furthermore, Auto-Owners stands out by providing a wide array of insurance options and a multitude of auto insurance discounts.

Thus, this versatility makes it a preferred choice for many drivers seeking comprehensive insurance coverage.

However, it’s important to note that auto owners emphasize utilizing local agents for most customer needs.

While online bill payments and app usage are available, the requirement remains for an agent’s assistance in obtaining quotes or addressing insurance-related matters, including policy modifications or claims processing.

In summary, the auto owners’ auto insurance review concludes that this insurer is an ideal match for those who value in-person service and require diverse insurance products, such as auto and homeowners coverage.

Nevertheless, it may not be the best choice for individuals seeking a fully online insurance experience.

Services And Products

Auto-Owners Insurance Company offers a wide range of services and products to meet the diverse insurance needs of its customers.

These services and products include:

1. Auto Insurance: Auto-Owners provides comprehensive coverage options for personal vehicles, including cars, trucks, and motorcycles.

Their auto insurance policies can be tailored to meet individual needs and preferences. Customers can choose from various coverage levels, deductibles, and add-ons to create a policy that suits them.

2. Home Insurance: The company offers homeowners insurance, ensuring protection for one of your most significant investments.

Home insurance policies typically cover damages to the structure of your home, personal property, and liability coverage.

3. Life Insurance: Auto-Owners provides life insurance options to help customers secure their family’s financial future.

These policies offer benefits to beneficiaries upon the policyholder’s passing, providing peace of mind and financial security.

4. Business Insurance: Auto-Owners caters to the insurance needs of businesses with a wide range of commercial insurance options.

This includes coverage for property, liability, workers’ compensation, and more, designed to safeguard businesses from various risks.

5. Specialty Insurance: Auto owners offer specialty insurance options for unique assets or risks.

This can include coverage for boats, recreational vehicles, and other specialty items that may not be adequately protected under standard insurance policies.

Insurance products include:

-Life Insurance
-Pet Ownership
-Recreational Vehicle
-Business Coverage

Auto-Owners Insurance Company Coverage Details And Options

Auto-Owners provides a variety of standard car insurance coverages, giving drivers the flexibility to personalize their policy according to their preferences.

The car insurance coverages available through Auto-Owners comprise:

1. Liability Insurance: Liability auto insurance covers expenses related to bodily injuries and property damage caused to others in an accident.

2. Collision Insurance: Collision auto insurance handles the cost of repairing damages to your vehicle resulting from an accident.

3. Comprehensive Insurance: Comprehensive auto insurance addresses damages to your car that are unrelated to accidents, such as those caused by fire, theft, or natural disasters.

4. Uninsured/Underinsured Motorist Insurance: Uninsured Motorist Coverage (UIM) Auto Insurance takes care of expenses if the at-fault driver has limited or no insurance coverage.

5. Medical Payments Coverage: Medical payments coverage handles medical expenses like doctor bills and prescription costs following an accident.

While most states typically mandate only liability coverage, you have the option to enhance your protection by adding some of the aforementioned coverages.

Besides, This allows you to safeguard yourself, your passengers, and your vehicle more comprehensively.

Financial Details

Auto-Owners Insurance provides a range of financial details that can impact policyholders.

They include:

Premium Costs:

  • Auto owners offer competitive premium costs that are often lower than the industry average. The exact premium you’ll pay depends on various factors, including your location, the type of coverage, your driving history, the vehicle you own, and other personal factors.
  • Policyholders can customize their policies to fit their budget by adjusting coverage options and limits. Discounts and bundling options can further reduce premium costs.

Payment Options:

  • Auto-owners offer flexibility in payment options. Policyholders can typically choose between monthly, quarterly, semi-annual, or annual premium payments. The availability of payment options may vary by location and policy type.
  • Paying your premium annually or semi-annually often results in lower overall costs compared to monthly payments.

Discounts and Promotional Offers:

  • Auto owners provide various discounts to help policyholders save on their insurance costs. These may include:
    • Multi-Policy Discount: Policyholders can save by bundling multiple insurance policies with auto owners, such as auto and home insurance.
    • Safe Driving Discounts: Good drivers with a clean record can benefit from lower premiums.
    • Good Student Discount: Students with good grades may be eligible for discounts.
    • Safety Features Discount: Vehicles equipped with safety features may qualify for reduced rates.
  • Promotional offers may vary by location and change over time, so it’s advisable to check with your local agent for current discounts.
Customer Reviews and Ratings

While insurance rates matter, ratings are equally crucial. Ensuring your insurer’s reliability is vital. Thankfully, Auto-Owners offers both affordable rates and top-notch ratings.

A.M. Best evaluates financial stability, granting Auto-Owners an A+ rating, signifying exceptional financial capability.

The loss ratio indicates financial health, where a ratio above 60% is considered average.

Auto-owners’ loss ratio falls just above this mark, reflecting financial stability.

The Better Business Bureau assesses customer interactions, giving auto owners an A+ rating and accreditation.

However, J.D. Power’s ratings show that customer satisfaction is below average, with a 4.2/5 rating for the company.


Claim Process: Auto-Owners Insurance has a well-defined and straightforward claims process designed to assist policyholders in the event of accidents, damages, or losses. When filing a claim with Auto-Owners, the following steps are generally involved:

  1. Claim Process: Filing a claim with Auto-Owners is straightforward. Contact their claims department at 1-800-628-0250, and an adjuster will get in touch within one business day.
  2. Required Documents: To process your claim, you might need to provide essential documents like accident details, police reports, photos, witness information, medical records, receipts, and insurance policy documents.
  3. Average Claim Approval Time: The time it takes for your claim to be approved varies depending on its complexity and the availability of required documentation.

Auto-Owners strives to process claims efficiently and swiftly, but the exact timeline depends on your specific circumstances.

Additionally,  You can also reach out to your local Auto-Owners agent for personalized information regarding your claim.

Renewals And Cancellations

Auto-Owners Insurance handles renewals and cancellations by industry standards and regulations. Here’s how they typically manage these processes:


  1. Policy Review: As a policyholder’s renewal date approaches, auto owners review their current policy and assess any changes that may be necessary.
  2. Renewal Notice: Policyholders usually receive a renewal notice well before their current policy expires. This notice outlines the terms of the renewal, including the new premium, coverage details, and any modifications.
  3. Premium Payment: Policyholders are required to pay the premium for the renewed policy within the specified time frame to ensure continuous coverage.
  4. Policy Adjustments: Policyholders can make adjustments to their coverage during the renewal process, such as increasing or decreasing coverage limits or adding new endorsements.


  1. Policyholder Requests: Policyholders can request policy cancellations by contacting their local Auto-Owners agent or the company’s customer service. Reasons for cancellation may include selling the insured property or switching to a different insurance provider.
  2. Non-Payment: Auto-Owners may cancel a policy due to non-payment of premiums. The policyholder typically receives notices and reminders about overdue payments before cancellation.
  3. Underwriting Reasons: In some cases, auto owners may cancel a policy due to non-compliance with underwriting guidelines. For instance, if the policyholder no longer meets the criteria for a specific type of coverage.
  4. Statutory Reasons: Cancellations can also occur due to statutory or regulatory requirements, such as cases where policyholders have committed fraud or misrepresentation.
  5. Refunds: If a policy is canceled, any unused premium amounts are usually refunded to the policyholder, following the applicable refund policy.

Moreover, Policyholders need to communicate directly with auto owners or their local agents when considering renewals or cancellations.

This ensures that the process is carried out smoothly and by the terms of the policy and relevant regulations.


1. What types of insurance do auto owners offer?

  • Auto-Owners offers a wide range of insurance products, including auto insurance, home insurance, renters insurance, condo insurance, life insurance, pet insurance, motorcycle insurance, boat insurance, RV insurance, and business insurance.

2. How can I get a quote for auto insurance from Auto-Owners?

  • To get an auto insurance quote from Auto-Owners, you can contact a local independent agent. They will provide you with a personalized quote based on your specific needs and circumstances.

3. Are there any discounts available for policyholders?

  • Yes, auto owners provide various discounts to policyholders. These may include multi-policy discounts, good student discounts, safe driving discounts, and safety features discounts. Your local agent can help you explore available discounts.

4. What is Auto-Owners’ financial stability rating?

  • Auto-Owners has received an A+ rating from A.M. Best, indicating superior financial stability and the ability to meet financial obligations.


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