When it comes to insurance companies, Century-National Insurance Company stands out as a reliable and customer-centric choice. In this detailed guide, we will discuss Century-National Insurance Company, providing you with comprehensive information on various aspects of this insurance provider.
Meet Century-National Insurance Company
Century-National Insurance Company, headquartered in California, is a subsidiary of National General Holdings Corp. They provide various insurance products for individuals, families, and businesses.
Membership or Ownership
It is a wholly-owned subsidiary of 21st Century Security Insurance Company. This company is mostly owned by Farmers Insurance Exchange (80%), with the remaining ownership divided between Truck Insurance Exchange (10%) and Fire Insurance Exchange (10%). Collectively, they’re known as “the Farmers Exchanges.”
A Brief History
The Insurance Company started in 1978, focusing on coal mine reclamation bonds. By 1984, they began selling excess and surplus lines insurance. In 1988, they acquired Alliance Indemnity Insurance Corporation. In 1993, they added Evergreen National Indemnity Company to their portfolio. Then, in 1996, they acquired Republic Environmental Systems Inc.
In 1999, National General Holdings Corp bought Century-National Insurance Company. Since then, it has grown its insurance products and coverage areas. Today, it’s a major provider of property and casualty insurance in the United States.
Contact Details
| Contact Method | Description |
|---|---|
| Online | Access policy info, file claims, and contact customer service through the Century-National Insurance Company website. |
| Phone | Call customer service at 1-800-825-9489, available Monday to Friday, 8:00 AM – 6:00 PM Pacific Time. |
| Fax | Send a fax to 1-614-895-7040. |
| Mail correspondence to: | |
| Century-National Insurance Company | |
| P.O. Box 3999 | |
| North Hollywood, CA 91609-9990 |
Services and Products
Century-National Insurance Company provides various products and services to individuals, families, and businesses. Here’s a breakdown:
Personal Insurance:
- Auto insurance
- Homeowners insurance
- Renters insurance
- Motorcycle insurance
- Mobile home insurance
- Boat insurance
- Personal umbrella insurance
- Life insurance
Commercial Insurance:
- Commercial property insurance
- General liability insurance
- Workers’ compensation insurance
- Business owners policy
- Commercial auto insurance
- Inland marine insurance
- Professional liability insurance
Other Products and Services:
- Earthquake insurance
- Flood insurance
- Pet insurance
- Travel insurance
- Identity theft protection
- Home security monitoring
Financial Details
Premium Costs
Your premium depends on factors like your age, driving history, vehicle type, and where you live. But you should know that they usually give competitive prices for its insurance. Here are some average monthly premium costs:
- Auto insurance: $100-$150
- Homeowners insurance: $150-$200
- Renters insurance: $20-$30
Payment Options
This Insurance Company gives you different ways to pay your premium. You can choose to pay monthly, quarterly, semi-annually, or annually. Pay online, by phone, or by mail.
Discounts
This are different discounts offered:
- Safe driver discounts
- Multi-policy discounts
- Home security discounts
- Good student discounts
- Military discounts
-
Discounts for older individuals
Promotional Offers
They frequently has special deals for its customers, like discounts on new policies or referral rewards. You can visit their website to see the current promotions.
Ratings, Reviews, Complaints, and Resolutions
Ratings
AM Best, a top insurance rating agency, gives them a strong financial rating. They rate it as ‘A’ (Excellent), showing the company’s ability to meet its financial promises to policyholders.
Reviews
Customers have mixed feelings about this Insurance Company. Some like the company’s competitive rates, good service, and quick claims. Others, however, complain about slow claims processing, trouble reaching customer service, and high rates. Here are some customer opinions:
Positive:
- “I’ve been a happy customer for over a decade. My rates are good, and claims have been easy.”
- “My recent claim was handled fast and well. The claims adjuster was helpful and kept me informed.”
- “I’m pleased with them. My rates are fair, and their customer service is excellent.”
Negative:
- My claim took months to process, and I had to keep calling for updates.
- I’ve tried to contact their customer service multiple times without success. Very frustrating.”
- “My rates are too high. I’m thinking of switching.”
Complaints
They have received a moderate number of complaints in recent years. Most common are slow claims processing and difficulty reaching customer service.
Resolutions
They are known to resolve over 90% of customer complaints. This means they typically address the majority of issues that come their way.
Claims Process
To file a claim with this Insurance Company, here’s what you should do:
- Contact them as soon as you can after the incident. You can reach them online, by phone, or through fax.
- When you get in touch, be ready to provide the following info:
- Your policy number
- When, where, and what happened during the incident
- A detailed description of what occurred
- Names and contact details of any witnesses
- Any police reports or documents connected to the incident
- A claims adjuster will be assigned to your case. They’ll get in touch to gather more details and begin processing your claim.
- You might need to show supporting documents, like pictures of the damage, repair estimates, or medical bills.
- After collecting all the needed information, the claims adjuster will assess your claim and make a decision.
- If your claim is approved, they will send payment to you, the repair shop, or the medical provider.
Affiliates and Partnerships
It is entirely owned by 21st Century Security Insurance Company. This company is mostly owned by Farmers Insurance Exchange (80%), with the remaining ownership divided between Truck Insurance Exchange (10%) and Fire Insurance Exchange (10%). Together, they’re known as “the Farmers Exchanges.”
The Farmers Exchanges operate as unincorporated insurance companies. Policyholders share and spread risks through an attorney in fact during transactions. This connection means that Century-National Insurance Company is affiliated with the Farmers Exchanges.
Besides its link to the Farmers Exchanges, they have also partnered with various other companies:
- National General Insurance Company: Both Century-National Insurance Company and National General Insurance Company are part of National General Holdings Corp. They collaborate to offer a wide array of insurance products to their customers.
- GEICO Insurance Agency: It is one of the insurance companies represented by GEICO Insurance Agency. This partnership allows GEICO Insurance Agency to provide its customers access to Century-National Insurance Company‘s products and services.
- Independent Insurance Agents and Brokers: They also collaborates with a network of independent insurance agents and brokers to distribute its products and services.
These partnerships enables them to offer customers an extensive selection of products and services. Customers also gain access to a national network of insurance agents and brokers.
Benefits of Century-National Insurance Company
Choosing this Company as your insurance provider comes with several advantages:
- Personalized Insurance Solutions
- Financial Stability
- Excellent Customer Service
- Fast Claim Processing
- Competitive Premiums
FAQs
Is Century-National Insurance Company a reliable insurance provider?
Yes, it is known for its reliability and customer-centric approach. With a history of quality service, it’s a trusted choice.
How can I contact Century-National Insurance Company?
You can reach Century-National Insurance Company’s customer support team at [Contact Number] or [Email Address].
What insurance products does Century-National Insurance Company offer?
Century-National Insurance Company provides a range of insurance products, including auto insurance, homeowners insurance, and renters insurance.
How does Century-National Insurance Company handle complaints?
Century-National Insurance Company is committed to resolving complaints promptly and fairly, ensuring customer satisfaction.
Can I cancel or renew my policy with Century-National Insurance Company?
Yes, you can easily cancel or renew your policy with Century-National Insurance Company. The company offers a straightforward process for both.
Is Century-National Insurance Company financially stable?
Yes, Century-National Insurance Company has a strong financial foundation, assuring policyholders of its ability to meet financial obligations.
Conclusion
It is a reputable insurance provider with a rich history of excellence and customer satisfaction. Whether you are looking for auto insurance, homeowners insurance, or renters insurance, this company offers a range of insurance products to meet your needs. Their commitment to legal compliance and customer service further solidifies their reputation as a reliable choice in the insurance industry.
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