CIGNA Health and Life Insurance Company(Connecticut)Overview; Contacts, Products, Claims, Reviews, Resolutions, Partnerships and Many More

Cigna Health and Life Insurance Company, commonly known as Cigna, is a prominent global health service organization that offers a wide range of health and life insurance products. They are committed to helping individuals and families improve their overall well-being by providing access to quality healthcare and insurance solutions.

CIGNA Health and Life Insurance Company

Cigna presents a broad selection of health insurance plans. You can opt for individual or family plans, Medicare Advantage and Supplement plans, dental insurance, vision insurance, and pharmacy benefits management.

Additionally, Cigna provides a diverse array of life insurance products, such as term life, whole life, universal life, accidental death and dismemberment insurance, and critical illness insurance.

Brief History

Cigna has a long history dating back to its founding in 1792 as the Insurance Company of North America (INA). Over the years, it has undergone various mergers and acquisitions to become the Cigna we know today. The company’s commitment to delivering exceptional healthcare and insurance services has been a constant throughout its history.

Contact Details:

Contact CIGNA

Phone: 1-800-CIGNA-1 (1-800-244-621) TTY: 711

Hours of Operation

Monday – Friday: 8:00 AM – 8:00 PM EST Saturday: 8:00 AM – 5:00 PM EST Sunday: 10:00 AM – 4:00 PM EST

Mailing Address

For General Correspondence:

CIGNA Health and Life Insurance Company P.O. Box 10398 Bloomfield, CT 06003-0398

Claims Information

For Medical Claims:

CIGNA Health and Life Insurance Company P.O. Box 182223 Chattanooga, TN 37422-7223

For Dental Claims:

CIGNA Health and Life Insurance Company P.O. Box 188037 Chattanooga, TN 37422-7223

For Pharmacy Claims:

Cigna Home Delivery Pharmacy Claims Cigna Healthcare P.O. Box 10190 Horsham, PA 19044

Specialized Services

For Behavioral Health Benefits:


For Group Universal Life:


For Cigna Access:


Billing and Payments

For Billing/Payment Inquiries:

1-800-243-7445 (Option 2)

Supplemental Insurance

For Supplemental Insurance:


Existing Customers

For Current Customers:


TTY/TDD Service

For TTY/TDD Service:


Additional Services

For Accident, Life, and Disability:


For Family Medical Leave, Disability, and Term Life and Accident:


Services and Products

Cigna offers a comprehensive range of health and life insurance services and products, including:

Health Insurance

Life Insurance

Other Services

CIGNA Health and Life Insurance Company

Financial Details

Premium Costs

Cigna health insurance premiums vary based on factors like the plan, your age, location, and health history. But Cigna offers diverse plans to suit your budget.

Payment Options

Paying your Cigna health insurance premiums is flexible. You can pay monthly, quarterly, semi-annually, or annually. Automatic payments from your checking or savings account are also available.

Discounts and Promotional Offers

Cigna provides discounts and promotions on health insurance plans. You might qualify for a discount if you don’t smoke, maintain a healthy weight, or complete a health assessment. Employers with multiple employees enrolling in Cigna plans can also get discounts.

Current Discounts and Offers:

  1. Healthy Rewards: Earn points for healthy actions like exercising, eating well, and preventive care. Redeem points for rewards like gift cards, merchandise, or travel.
  2. Take Control Rewards: Get points for completing health assessments, joining wellness programs, and using Cigna’s online tools. Redeem points for debit cards, merchandise, or travel.
  3. Group Discounts: Employers with multiple enrollments can enjoy discounts, with the size varying based on the number of employees.
  4. Military Discounts: Active duty military members, veterans, and their families can get discounts, with the discount size depending on the chosen plan.
Process of Filing Claims

The process of filing a claim with Cigna can vary depending on the type of insurance and the nature of the claim. Generally, you’ll need to:

  1. Contact Cigna to notify them of the claim.
  2. Complete any required claim forms or provide necessary documentation.
  3. Follow Cigna’s guidelines for submitting the claim.
  4. Cigna will review and process the claim, and you’ll be informed of the outcome.

Ratings, Customer Reviews and Resolutions


CIGNA Health and Life Insurance Company receives mixed reviews from consumers. It holds an A+ rating from the Better Business Bureau (BBB) and a 3.5 out of 5-star rating on Consumer Affairs. However, there are numerous complaints filed with the BBB and other consumer protection agencies.


Positive feedback about CIGNA often highlights its wide array of plans and services, competitive pricing, and access to a network of qualified healthcare providers. On the flip side, negative reviews often point out slow claims processing, unhelpful customer service, and claim denials.


Common grievances against CIGNA include denied claims, slow claims processing, and uncooperative customer service. Other issues involve billing mistakes, coverage disputes, and network-related problems.


According to the BBB, Cigna Health and Life Insurance Company resolved 996 complaints in the past three years. A satisfactory resolution was achieved in 75% of these cases. The rest were either unsatisfactorily resolved or left unresolved.

In summary, CIGNA offers a broad range of plans and competitive pricing. However, it does have its share of complaints, and its customer service may not always meet expectations. If you’re considering CIGNA Health and Life Insurance Company, research and customer reviews are vital before making a decision.

Affiliations and Partnerships

CIGNA Health and Life Insurance Company

Cigna Health and Life Insurance Company partners with various healthcare organizations to offer more services and products to its customers. These partnerships also grant access to a network of skilled healthcare providers.

Here are some key affiliations and partnerships:

Benefits of Joining Cigna

  • Access to a wide network of healthcare providers and services.
  • Comprehensive health and life insurance options.
  • Behavioral health and wellness support.
  • International coverage for those who travel or live abroad.
  • Medicare and Medicaid solutions.
  • Experience and reliability of a long-established company.


  1. How can I get a quote for a Cigna insurance plan?
  2. What types of health insurance plans does Cigna offer?
  3. Are there any discounts available for group insurance plans?
  4. How do I file a claim with Cigna?
  5. What is Cigna’s customer satisfaction rating?
  6. Can I change my payment frequency from monthly to annually or vice versa?
  7. Does Cigna offer coverage for pre-existing medical conditions?
  8. What international health insurance options does Cigna provide?
  9. Are there any wellness or preventive care programs for policyholders?
  10. How can I contact Cigna’s customer service for inquiries or support?

Please note that specific details may change over time, so it’s essential to verify information and details directly with Cigna for the most up-to-date and accurate information.

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