Colonial Life and Accident Insurance Company: Columbia (SC), Owner, Contacts

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Colonial Life & Accident Insurance Company is a U.S.-based insurance company headquartered in Columbia, South Carolina.

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Do you need supplemental insurance to cover the gaps in your health plan? Colonial Life and Accident Insurance Company can help you find the right coverage for your needs and budget. Image credit:Facebook

It provides a variety of insurance plans, including disability, accident, life, cancer, critical illness, and hospital confinement coverage, across 49 states.

The company’s parent organization is Unum, and it was founded in 1939.

The current CEO is Timothy Gerald Arnold, who has been in this role since January 2015

Category Information
Company Name Colonial Life & Accident Insurance Company
Type American Insurance Company
Location Columbia, South Carolina, United States
Insurance Offerings Disability Insurance <br>Accident Insurance <br>Life Insurance <br>Cancer Insurance <br>Critical Illness Insurance <br>Hospital Confinement Insurance
Service Area 49 states
Headquarters Columbia, South Carolina, United States
Parent Organization Unum
Founded 1939
CEO Timothy Gerald Arnold (January 2015)

 

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Who is the Parent Company of Colonial Life and Accident Insurance Company?

Colonial Life and Accident Insurance Company is a wholly-owned subsidiary of Unum Group, a Fortune 500 company specializing in insurance and employee benefits solutions. Unum acquired Colonial Life in 1993 for $571 million.

Colonial Life operates as an independent subsidiary with its own brand, products, distribution channels, and management team.

It is one of Unum’s three major business segments and contributed to 15% of Unum’s premium income in 2012.

The current President and CEO of Colonial Life is Tim Arnold, who has held this position since 2015.

Colonial Life and Accident Insurance Company Salary

Based on Glassdoor data, salaries at Colonial Life and Accident Insurance Company vary depending on the role.

Average salaries range from $37,656 per year for customer service representatives to $165,893 per year for directors.

The average hourly pay also varies, with customer service representatives earning around $18 per hour and agency managers making approximately $60 per hour.

These figures are subject to variation based on factors such as location, experience, skills, and individual performance.

Contact Information for Colonial Life and Accident Insurance Company

If you need to get in touch with Colonial Life and Accident Insurance Company, you can use the following contact information:

  • Policyholder Support:
    • Phone: Call  (803) 798-7000
    • Email: CustomerCare@ColonialLife.com or Contáctenos (for Spanish speakers)
    • Online Access: Manage your account or file a claim through the Policyholder portal.
  • Plan Administrator Support:
    • Phone: Call 800-256-7004
    • Online Access: Manage your account through the Plan Administrator portal.
  • Broker Support:
    • Phone: Call 800-438-6423
    • Online Access: Manage your account through the Broker portal.
  • Agent Support:
    • Phone: Call 800-438-6423
    • Online Access: Manage your account through the Agent portal.
  • Mailing Address:

Reviews of Colonial Life and Accident Insurance Company

Customer and employee reviews of Colonial Life and Accident Insurance Company vary.

On ConsumerAffairs, the company has a rating of 1.1 out of 5 stars based on 172 reviews.

Some common complaints include claim denials, delays, errors, poor customer service, and high premiums.

On Glassdoor, the company has a rating of 3.9 out of 5 stars based on 938 reviews.

Positive aspects include training, company culture, benefits, and support, while negatives include commission-only pay, turnover, pressure, and micromanagement.

Colonial Life Insurance

Colonial Life and Accident Insurance Company offers Colonial Life Insurance as one of its products.

It aims to help employees protect their loved ones in the event of death.

Policies include term life, whole life, universal life, and group life insurance with various coverage amounts, premiums, riders, and benefits.

The advantages of Colonial Life Insurance include no medical exams for most policies, portable coverage, flexible payment options, cash value accumulation for permanent policies, and living benefits for terminal illness or chronic conditions.

Colonial Life Insurance Phone Number

For questions or concerns about Colonial Life Insurance policies, you can contact the company by phone at 800-325-4368.

Customer service representatives are available from 7 a.m. to 9 p.m. Eastern Time, Monday through Friday.

You can also reach out via email at CustomerCare@ColonialLife.com or use the online chat feature on the Colonial Life website.

Conclusion

Colonial Life and Accident Insurance Company, a subsidiary of Unum Group, provides voluntary benefits to employees of businesses and organizations.

While the company has a solid financial rating and a long history of serving customers, it also faces challenges, including a significant number of customer complaints and limited product options.

Therefore, before purchasing a policy from Colonial Life and Accident Insurance Company, it’s advisable to compare it with other options to ensure it aligns with your needs and expectations.

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