Continental Life Insurance Company of Brentwood (Tennessee): Overview, Contacts, Services, Financial Details, Claims, Reviews and Benefits

Continental Life Insurance Company, based in Franklin, Tennessee, has been doing business for over 30 years.

A.M. Best Company, a top independent rating agency, rates CLI as “A” (excellent).

This means CLI is financially strong and consistently meets its obligations to policyholders.

Continental Life Insurance Company of Brentwood (Tennessee)
CLI’s strong financial standing is crucial. It means they can reliably fulfill their commitments to policyholders. [Illustration: Life Insurance Blog]

Continental Life Insurance Company of Brentwood (Tennessee)

Aetna’s subsidiary, Continental Life Insurance (CLI), based in Franklin, Tennessee, has been around since 1983. A.M. Best Company, a top independent rating agency, gives CLI an “A” (Excellent) rating, highlighting its strong finances and a reliable history of meeting policyholder obligations.

CLI focuses on Medicare supplement and Medicare Advantage insurance products.

For the older people, CLI’s Medicare supplement plans assist in covering costs like copays, deductibles, and coinsurance not handled by Original Medicare.

Meanwhile, CLI’s Medicare Advantage plans are comprehensive, bundling Original Medicare with extra perks like prescription drug coverage, dental, and vision coverage.

Elders have options with CLI—various Medicare supplement and Advantage plans are available to suit individual needs and budgets.

To make things easier, CLI provides customer support through online tools, a toll-free phone line, and a network of licensed agents.

Contact Details

  • Phone: 800-264-4000 (Option 1 for customer service)
  • Fax: 855-482-7876
  • Mailing address:
    • Continental Life Insurance Company of Brentwood, Tennessee
    • P.O. Box 680579
    • Franklin, TN 37068-9923

Services and Products

Continental Life Insurance Company (CLI) in Brentwood, Tennessee, gives you choices with its range of Medicare supplement and Medicare Advantage insurance products.

Medicare supplement plans assist older people in covering out-of-pocket expenses not handled by Original Medicare, like copays, deductibles, and coinsurance.

CLI offers several Medicare supplement plans, each with its own coverage:

  • Plan A: Takes care of the Part A deductible and 50% of coinsurance
  • Plan B: Covers the Part A deductible and coinsurance, plus a portion of the Part B deductible and coinsurance
  • Plan C: Includes all Part A and Part B coinsurance, plus a portion of the Part B deductible
  • Plan D: Covers all Part A and Part B coinsurance and deductibles, along with some extra benefits

On the other hand, Medicare Advantage insurance is a comprehensive package merging Original Medicare with added benefits like prescription drug coverage, dental and vision coverage, and preventive care coverage.

It offers diverse Medicare Advantage plans:

  • HMO plans: You pick a primary care doctor for coordinated care.
  • PPO plans: More flexibility to see doctors outside the network, but with potentially higher out-of-pocket costs.
  • PFFS plans: Similar to PPO plans but with a broader provider network.
  • SNPs: Tailored for elders with specific health needs like diabetes or heart disease.

CLI doesn’t stop there—additional services and products include:

  • Final expense insurance: Pays a lump sum death benefit to beneficiaries.
  • Long-term care insurance: Helps cover the costs of long-term care, such as nursing home care or assisted living.
  • Medicare supplement riders: Add-ons to your Medicare supplement plan for extra benefits, such as coverage for hearing aids or foreign travel.
Continental Life Insurance Company of Brentwood (Tennessee)
Continental provides customer support through online tools, a toll-free phone line, and a network of licensed agents. [Image: Producers XL]

Financial Snapshots

CLI boasts a robust balance sheet and a history of making good profits. A.M. Best Company, a top independent rating agency, gives CLI an “A” (Excellent) rating.

Let’s break down CLI’s financial snapshot:

  • Total assets: $5.3 billion
  • Total liabilities: $3.7 billion
  • Net income: $120 million
  • Return on equity: 10.4%

CLI’s strong financial standing is crucial. It means they can reliably fulfill their commitments to policyholders.

Claims and Policy Management

CLI in Brentwood, Tennessee, has a team solely dedicated to handling claims and managing policyholder accounts.

Submitting claims with CLI is a breeze—policyholders can do it online, through the mail, or over the phone.

The claims team promptly reviews and processes the claims, and once done, policyholders receive either a payment or an explanation of benefits.

Managing accounts is equally convenient for CLI policyholders.

An online account management portal lets them check their coverage, make payments, and submit claims at their fingertips.

A quick rundown of how CLI policyholders can handle their claims and policies:

Customer Reviews

Customers have different opinions about Continental Life Insurance Company (CLI) in Brentwood, Tennessee.

Some express satisfaction, citing swift claims processing and helpful customer service.

On the flip side, others share concerns about challenges reaching customer service and issues with claims processing.

The Better Business Bureau website gives CLI an overall rating of 1.7 stars out of 5.

It’s crucial to keep in mind that this rating is based on a limited number of reviews, so it might not reflect the experience of all CLI customers.

Benefits of choosing Continental Life Insurance Company of Brentwood (Tennessee)

  1. Financial Stability: Choose CLI for peace of mind. With a solid financial foundation and a history of profitability, CLI is well-equipped to fulfill its commitments to policyholders.
  2. Diverse Product Range: CLI doesn’t believe in a one-size-fits-all approach. They offer an extensive selection of Medicare supplement and Medicare Advantage plans. This means you have a high chance of finding a plan that perfectly suits your individual needs and budget.
  3. Competitive Pricing: CLI’s pricing is on point. Their Medicare supplement and Advantage plans are competitively priced, potentially offering the same coverage as other companies but at a more affordable rate.
  4. Excellent Customer Service: CLI takes care of its customers. With a stellar reputation for customer service, you can count on CLI’s knowledgeable and helpful representatives to assist you when needed.
  5. Convenient Online Tools: CLI believes in making things easy for you. They provide a variety of online tools to help you manage your accounts effortlessly and find the ideal plan for your specific needs.

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