El dorado Insurance Reviews: Overviews, Pros, Cons, Regulatory compliance, Customer reviews and Claim process

El Dorado Insurance focuses on providing insurance solutions for private security firms,
El Dorado Insurance focuses on providing insurance solutions for private security firms, Photo courtesy | Facebook

My take

In my view, El Dorado Insurance is a company that assists businesses usually facing difficulty getting insurance, such as security guards, private investigators, and alarm installers.

They have a wealth of experience in this field.

The company provides insurance solutions tailored to their customers‘ needs and treats them well.

The company is well-regarded, with a great rating on Google and many satisfied customers.

However, they recognize areas for improvement, like offering online payment options, better employee compensation, and getting rated by AM Best and ESG.

Overall, the aim is to be a trustworthy and respectable company for their specific customers, while acknowledging there’s room for improvement.

El Dorado Insurance Summary

Attribute Value
Company Name El Dorado Insurance Agency, INC
Website www.eldoradoinsurance.com
Industry Insurance
Specialization Insurance solutions for private security firms, burglar and fire alarm companies, private investigators, and fire safety firms
Location Houston, TX and Bakersfield, CA
Phone Number (800) 221-3386
Year Founded 1968
Google Rating 4.7 out of 5 with 85 reviews
AM Best Rating Not available
Claim Process No information is available
Online Application Yes
Online Payment No
Online Access Yes
Customer Service Excellent
ESG Ranking Not available


El Dorado Insurance Overview

El Dorado Insurance focuses on providing insurance solutions for private security firms, burglar and fire alarm companies, private investigators, and fire safety firms.

Established in 1968, we’ve been assisting challenging-to-insure businesses for over 50 years.

Headquartered in Houston, Texas, it also has an office in Bakersfield, California.

What are the pros and cons of El Dorado Insurance?

Even though El Dorado Insurance is ranked as one of the best companies that offers general liability insurance, it has its advantages and disadvantages.

Here are the pros and cons of the insurance explained below:


  1. Specialized Insurance Solutions: El Dorado Insurance tailors insurance solutions specifically for niche industries, including private security firms, burglar and fire alarm companies, private investigators, and fire safety firms.
  2. Positive Online Reputation: With a commendable 4.7 rating on Google based on 85 reviews, the company has garnered a positive online reputation, reflecting satisfied customers.
  3. Established Relationships: El Dorado Insurance maintains long-term relationships with top general liability insurance companies. This connection ensures a depth of industry knowledge and access to comprehensive coverage.
  4. Comprehensive Claims Management: The company takes a hands-on approach, diligently managing commercial insurance claims from the initial filing stage through to resolution. This commitment ensures a thorough and effective claims process.
  5. User-Friendly Online Application: El Dorado Insurance offers an easy and convenient online application process, streamlining the insurance application for their clients.


Although there are no explicit drawbacks easily accessible on the internet, some concerns reported by customers include:

  1. Limited Online Payment Options: Some customers have expressed dissatisfaction with the absence of convenient online payment options, highlighting the need for a more user-friendly and streamlined payment process.
  2. Slow response time: Another aspect raised by certain customers is the perceived slowness in response time from the agents. Improving the efficiency of communication and response times could enhance overall customer satisfaction.

It’s important to note that individual experiences may vary, and addressing these concerns could contribute to an even more positive customer experience.

El Dorado Insurance Regulatory Compliance

El Dorado Insurance operates as a licensed insurance agency, subject to regulation by the California Department of Insurance.

In adherence to state laws and regulations governing insurance coverage and licensing, they offer clients certificates of insurance and surety bonds.

El Dorado Insurance  Company Reputation Reviews

El Dorado Insurance boasts a commendable 4.7 Google rating based on 85 reviews.

The majority of these reviews express positivity, praising the company for its professionalism, expertise, and helpfulness.

Here are some noteworthy testimonials from satisfied clients:

“El Dorado reps delivered valuable and affordable services to my company. They responded to inquiries efficiently, honored requests respectfully, and exceeded my expectations. I happily recommend their services to any business owner seeking insurance for their company to provide valuable services to their customers.

“Having been with El Dorado for over 10 years, they’ve consistently been there for me. Their knowledge and friendliness shine through. Always securing the best rates and coverage for my business, I highly recommend them to anyone seeking insurance in the security industry.”

“El Dorado Insurance is the best in the business. Insuring my alarm company for over 20 years, and they’ve never let me down. Their responsiveness, courtesy, and professionalism are unmatched. Understanding the needs and challenges of the alarm industry, they consistently provide the best solutions for me and my customers.”

El Dorado Insurance  Coverage Details

El Dorado Insurance caters to the insurance needs of private security firms, burglar and fire alarm companies, private investigators, and fire safety firms.

Their portfolio includes:

  1. General Liability Insurance: Covers bodily injury, property damage, personal injury, and advertising injury claims arising from the operations of the insured business.
  2. Professional Liability Insurance: Addresses errors and omissions, negligence, and breach of contract claims related to the professional services of the insured business.
  3. Business Supplemental Coverages: Offers additional options like workers’ compensation, commercial auto, cyber liability, business interruption, and equipment breakdown insurance.

El Dorado Insurance AM Best and Customer Reviews

El Dorado Insurance hasn’t received an AM Best rating. However, it holds ratings on different platforms:

  1. Google: 4.7 rating from 85 reviews
  2. Facebook: 4.5 rating from 11 reviews.
  3. Glassdoor: 3.8 rating from 6 reviews.

Customer reviews generally commend the company’s specialization, experience, and customer service.

Yet, employee reviews present mixed opinions on the company’s culture, management, and benefits.


El Dorado Insurance Claim Process and Customer Service Review

The internet does not offer details on the El Dorado Insurance claim process or customer service reviews.

Nevertheless, customer testimonials suggest the company has an attentive and supportive customer service team, aiding clients with insurance needs and claims.

El Dorado Insurance also offers online access to insurance certificates, premium payments, and consultant support.


El Dorado Insurance, a licensed agency, specializes in tailored insurance solutions for specific industries. With extensive experience exceeding 50 years, they cater to hard-to-insure businesses.

The company boasts a well-regarded online application process, cost-effective insurance options, and a reputation for stellar customer service.

Regulated by the California Department of Insurance, they maintain enduring partnerships with leading general liability insurance firms, overseeing commercial insurance claims from initiation to resolution.

Additionally, El Dorado Insurance issues certificates of insurance and surety bonds.

As a family-owned enterprise under consistent ownership for over five decades, they prioritize reliability and longevity in their services.

Frequently Asked Questions about El Dorado Insurance Reviews

Do El Dorado Insurance reviews tend to be positive?

While experiences may differ, many reviews highlight positive aspects such as expertise, customer service, and specialization.

Does El Dorado Insurance have ratings from industry evaluators like AM Best?

Currently, AM Best has not provided a rating for El Dorado Insurance. However, platforms like Google and Facebook feature favorable reviews.

What insurance solutions does El Dorado Insurance offer?

El Dorado Insurance specializes in providing tailored insurance solutions for private security firms, burglar and fire alarm companies, private investigators, and fire safety firms.

How many years of experience does El Dorado Insurance have in the industry?

With over 50 years of experience, El Dorado Insurance has been serving hard-to-insure businesses since 1968.

What online services are available from El Dorado Insurance?

El Dorado Insurance offers online access for tasks such as insurance certificates, premium payments, and consultant support, enhancing convenience for clients.


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