Elixir Insurance Company, Ohio(OH): Contact information, Claims, Services, Payments, Ratings, Careers, Login

Elixir Insurance Company is a prescription drug plan provider that offers affordable and quality coverage to Medicare beneficiaries.

Elixir Insurance is part of the Elixir and Rite Aid family of companies, which are dedicated to improving the pharmacy care experience for millions of members.

In this article, I will give you the latest information about Elixir Insurance Company and answer some of the most common questions that you may have.

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Contact information

Category Information
Phone Number 1-866-250-2005 (TTY: 711)
Address 7835 Freedom Avenue NW, North Canton, OH 44720
Customer Service Contact Call: 1-866-250-2005 (TTY: 711)
Online Form: Available on their website
Email: care@elixirsolutions.com
Policy Details View your plan details and benefits by logging in to
your account on their website
Find the drug list, pharmacy network, and other
resources on their website
Email Address care@elixirsolutions.com
Fax Number 1-866-250-5178
Operating Hours Available 24 hours a day, 7 days a week

Elixir Insurance Company Claims

If you are an Elixir Insurance member, you can easily file a claim for your prescription drugs online or by mail.

You can also check the status of your claims and view your explanation of benefits (EOB) on the Elixir Insurance website.

Elixir Insurance processes claims within 14 days of receiving them and pays them according to the terms of your plan.

Elixir Insurance Company Services

The Company provides a range of services to help you get the most out of your prescription drug plan. Some of these services include:

  • A nationwide network of thousands of pharmacies, including large chains, independent pharmacies, and mail orders.
  • Low copays and access to preferred pharmacies that offer the best possible prices on your drugs.
  • 24/7 customer service that is based in the United States and ready to assist you with any questions or issues.
  • Clinical support and care coordination to help you manage your health conditions and medications.
  • Savings programs for uninsured and under-insured consumers can save you up to 60% or more per prescription.

Elixir Insurance Company Payments

Elixir Insurance Company offers different payment options for your monthly premiums and copays.

You can pay by:

  • Automatic bank draft from your checking or savings account.
  • Credit card or debit card online or by phone.
  • Check or money order by mail.
  • Cash at any Rite Aid pharmacy.

You can also choose to have your copays deducted from your Social Security or Railroad Retirement Board benefits if you qualify.

Elixir Insurance Company Ratings

Elixir Insurance Company has received high ratings from various sources for its performance and quality. Some of these ratings include:

  • A 4-star rating (out of 5) from Medicare, based on measures such as customer service, member satisfaction, drug safety, and accuracy of pricing.
  • An A+ rating (the highest possible) from the Better Business Bureau (BBB), based on factors such as complaint history, transparency, and responsiveness.
  • A URAC accreditation for Pharmacy Benefit Management, which demonstrates compliance with rigorous standards for quality, accountability, and consumer protection.

Elixir Insurance Company Careers

Elixir Insurance Company offers rewarding career opportunities for people who are passionate about pharmacy care and customer service.

The company is always looking for talented and motivated individuals to join its team in various roles, such as:

  • Customer service representatives
  • Pharmacists
  • Pharmacy technicians
  • Account managers
  • Sales representatives
  • Clinical coordinators
  • Data analysts
  • And more

You can find the current job openings and apply online on the Elixir website.

You can also follow Elixir on LinkedIn to stay updated on the latest news and events.

Elixir Insurance Login

If you are an Elixir Insurance member, you can log in to your account on the Elixir Insurance website using your username and password.

If you are a new member, you can register for an account using your member ID and date of birth.

Once you log in, you can:

  • View your plan details and benefits
  • Find a pharmacy near you
  • Price your medications
  • File and track your claims
  • View your EOBs and payment history
  • Order refills from Elixir Mail
  • Update your personal information and preferences
  • Contact customer service

Who Owns Elixir Insurance?

Elixir Insurance is owned by Elixir, a pharmacy benefits and services company that is part of the Rite Aid family of companies.

Elixir was formed in 2020 by the merger of EnvisionRxOptions and MedTrakRx, two leading pharmacy benefit managers that had been acquired by Rite Aid in 2015 and 2019, respectively.

The company operates as a separate entity from Rite Aid but leverages its resources and expertise to provide better solutions for its members and clients.

Elixir Insurance Drug List 2023

Elixir Insurance has a comprehensive drug list (also known as a formulary) that covers thousands of generic and brand-name drugs.

The drug list is updated regularly to reflect the latest changes in the market and the availability of new drugs.

The drug list is divided into four tiers, which determine how much you pay for each drug:

  • Tier 1: Preferred generic drugs, which have the lowest copays
  • Tier 2: Non-preferred generic drugs, which have higher copays than tier 1 drugs
  • Tier 3: Preferred brand-name drugs, which have lower copays than tier-4 drugs
  • Tier 4: Non-preferred brand-name drugs and specialty drugs, which have the highest copays

You can find the complete drug list for 2023 on the Elixir Insurance website or request a printed copy by calling customer service.

You can also use the online tool to search for specific drugs and see their tier, coverage, and restrictions.

What Type of Insurance is Elixir Insurance?

Elixir Insurance is a type of insurance that covers prescription drugs for Medicare beneficiaries.

Elixir Insurance is a Prescription Drug Plan (PDP), which means that it only covers Part D drugs and not other medical services or supplies.

You can enroll in Elixir Insurance if you have Medicare Part A, Part B, or both.

You can also combine Elixir Insurance with a Medicare Supplement (Medigap) plan or a Medicare Advantage (MA) plan that does not include drug coverage.

Who is the Parent Company of Elixir Insurance?

The parent company of Elixir Insurance is Elixir, a pharmacy benefits and services company that is part of the Rite Aid family of companies.

Elixir was formed in 2020 by the merger of EnvisionRxOptions and MedTrakRx, two leading pharmacy benefit managers that had been acquired by Rite Aid in 2015 and 2019, respectively.

Elixir operates as a separate entity from Rite Aid but leverages its resources and expertise to provide better solutions for its members and clients.

How Do I Cancel My Elixir Insurance?

If you want to cancel your Elixir Insurance, you can do so during certain periods, such as:

  • The Annual Enrollment Period (AEP), runs from October 15 to December 7 each year. During this period, you can switch to another PDP or an MA plan with drug coverage.
  • The Open Enrollment Period (OEP), runs from January 1 to March 31 each year. During this period, you can switch to another PDP or an MA plan with drug coverage once per year.
  • A Special Enrollment Period (SEP), may be available to you if you have certain life events or circumstances that qualify you for a change. Some examples of SEPs are moving to a new service area, losing other creditable drug coverage, or becoming eligible for Extra Help.
  • To cancel your Elixir Insurance, you need to enroll in another PDP or an MA plan with drug coverage that will replace your current plan. You cannot cancel your Elixir Insurance without enrolling in another plan. Once you enroll in another plan, your Elixir Insurance will be automatically canceled on the effective date of your new plan.

What is Elixir in Healthcare?

Elixir is a pharmacy benefits and services company that provides solutions for various segments of the healthcare industry, such as:

  • Medicare: Elixir offers PDPs for Medicare beneficiaries under the name of Elixir Insurance. It also provides pharmacy services for MA plans and Part D Employer Group Waiver Plans (EGWPs).
  • Commercial: Elixir provides pharmacy benefit management (PBM) services for employers, health plans, unions, and other organizations. It also offers specialty pharmacy, mail order pharmacy, discount card programs, and clinical programs

Conclusion

Elixir Insurance Company is a prescription drug plan provider that offers affordable and quality coverage to Medicare beneficiaries. Elixir Insurance is part of the Elixir and Rite Aid family of companies, which are dedicated to improving the pharmacy care experience for millions of members.

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