Erie Insurance Property & Casualty Company(Pennsylvania); Overview, Contacts, Claims, Services, Renewals and Cancelations

Insurance is a cornerstone of financial security, and among the reputable players in the field stands Erie Insurance Property & Casualty Company. In this article, we will explore some of the company’s important issues that you need to know to make an informed decision about your insurance needs.

Erie Insurance Property & Casualty Company

A Brief Overview of Erie Insurance Property & Casualty Company

Erie Insurance, based in Erie, Pennsylvania, is a property and casualty insurance company. They provide various insurance types, such as auto, home, business, and life insurance.

With over 10,000 independent insurance agents in 12 states, including Delaware, Illinois, New York, and more, Erie Insurance aims to cover a broad range of needs.

Established in 1925 as the Erie Insurance Exchange, it was initially a mutual insurance company owned by its policyholders.

In 1976, Erie Insurance shifted to a stock company structure, while still holding onto its commitment to mutual principles. Erie Insurance is recognized for its financial strength and dedication to excellent customer service.

Contact Details of Erie Insurance Property & Casualty Company

Contact Method Details
– Customer Care (800) 458-0811
– Media Relations (800) 458-0811, option 1, ext. 2150 or (814) 870-2150
– Workers’ Compensation Claims (855) 492-3665
– Address Erie Insurance Group
100 Erie Insurance Place
Erie, PA 16530-0001
– Website Erie Insurance
– Support Center Erie Insurance Support Center
– Mobile App Download from the App Store or Google Play
(Allows customers to manage policies, file claims, and more.)

Erie Insurance serves customers in these states:

  • Delaware
  • District of Columbia
  • Illinois
  • Indiana
  • Kentucky
  • Maryland
  • New Jersey
  • New York
  • North Carolina
  • Ohio
  • Pennsylvania
  • Virginia

Services and Products of Erie Insurance Property & Casualty Company

Erie Insurance Property & Casualty Company provides a broad range of insurance products to meet your needs. Here are the main categories:

Personal Insurance

  • Auto Insurance: Coverage for your car.
  • Homeowners Insurance: Protection for your home.
  • Renter’s Insurance: Coverage for renters.
  • Motorcycle Insurance: Insurance for motorcycle owners.
  • Boat Insurance: Protection for your boat.
  • Condo Insurance: Coverage for condo owners.
  • Umbrella Insurance: Extra liability protection.
  • Travel Insurance: Coverage for your travels.
  • Pet Insurance: Protection for your furry friends.

Commercial Insurance

Life Insurance

Additional Services

Aside from insurance, Erie Insurance also offers helpful services:

  • Claims Support: Expert adjusters assist with claims.
  • Risk Management Services: Tools to identify and reduce business risks.
  • Financial Planning Services: Assistance in reaching financial goals.

Erie Insurance is committed to providing comprehensive coverage and valuable services to its customers.

Erie Insurance Property & Casualty Company

Discounts and Promotional Offers of Erie Insurance

Erie Insurance provides several discounts and promotions for policyholders:

Erie Insurance also offers various other discounts for anti-theft devices, driver training courses, and loyalty programs. For more information on these discounts and promotions, contact your local Erie Insurance agent or visit the company’s website.

Process of Filing Claims

To file a claim with Erie Insurance Property & Casualty Company, take these steps:

  1. Contact Erie Insurance promptly after the loss or damage. Call (800) 367-3743, go to Erie Insurance’s support center or,  use the Erie Insurance mobile app.
  2. Provide the following information:
    • Your name and policy number
    • Date, time, and location of the incident
    • Description of the loss or damage
    • Any relevant details like police reports or medical records
  3. An Erie Insurance claims adjuster will be assigned to your claim. They will contact you for more information and schedule an inspection.
  4. The claims adjuster will assess the damage and cost of repairs or replacement. Once done, they’ll discuss coverage options and present a settlement offer.
  5. If you accept, Erie Insurance will issue a payment. If not, you can negotiate with the claims adjuster or consider legal options.

Ratings and Reviews

Customer Satisfaction Rankings

In the 2023 U.S. Insurance Shopping Study by J.D. Power, Erie Insurance excelled. It secured the second spot for personal lines insurance satisfaction and claimed the top position for customer satisfaction in property claims.

Financial Strength Endorsement

A.M. Best, a leading credit rating agency, gives Erie Insurance a top-notch A+ rating. This indicates superior financial strength and a steadfast ability to fulfill claims obligations reliably.

BBB Approval and User Ratings

On the Better Business Bureau website, Erie Insurance proudly holds a good rating, averaging an impressive 4.5 stars out of 5.

Positive Customer Reviews

Customers share positive experiences:

  • “Erie Insurance is the best I’ve dealt with. Excellent customer service and the claims process was a breeze. Highly recommended.”
  • Being with Erie Insurance for 20+ years, I’ve always been happy. My agent is consistently helpful. I’d recommend Erie Insurance.”
  • Filing a claim with Erie Insurance was impressive. The claims adjuster was helpful, and the process was quick and fair. Very satisfied and would recommend.”

Acknowledging Concerns

While some customers express concerns about high rates and claims approval difficulties, Erie Insurance maintains a solid reputation with positive ratings from both customers and industry experts.

Erie Insurance Property & Casualty Company

Cancellations and Renewals of Erie Insurance Property & Casualty Company Policies

Cancellation Guidelines

Erie Insurance might cancel your policy if you:

  • Fail to pay your premium.
  • Make false statements on your application or policy.
  • Engage in fraudulent activities.
  • Have numerous claims or losses.
  • Violate your policy terms.

In case of cancellation, you’ll get a written notice explaining why and when it takes effect.

Renewal Process

Erie Insurance usually renews your policy automatically, unless:

  • You don’t pay your premium.
  • You have too many claims or losses.
  • You breach your policy terms.

If they choose not to renew, you’ll get a written notice with reasons and the date of non-renewal.

How to Cancel Your Policy

To cancel with Erie Insurance, contact your local agent or call (800) 367-3743.

How to Renew Your Policy

Just pay your premium online, by phone, or by mail before the term ends.

Tips for Keeping Your Policy

To avoid issues:

  • Pay your premium on time and in full.
  • Be honest with Erie Insurance.
  • Maintain a good driving record.
  • Only file necessary claims.
  • Follow your policy terms.

Benefits of Joining Erie Insurance Property & Casualty Company

Financial Strength:

Erie Insurance is financially stable and consistently profitable. This means you can trust them to cover your claims, even if they’re big or complicated.

Customer Service Excellence:

Erie Insurance is renowned for top-notch customer service. Their team is knowledgeable and committed to ensuring a positive experience for customers.

Diverse Insurance Options:

Erie Insurance offers a wide range of insurance products, including auto, home, business, and life insurance. This makes it convenient to get all your coverage from one reliable company.

Competitive Rates:

Erie Insurance provides competitive rates, allowing you to get the coverage you need without straining your budget.

Discount Opportunities:

Erie Insurance offers various discounts like multi-policy, safe driver, and good student discounts, helping you save on insurance premiums.

Claims Assistance:

Erie Insurance has a team of experienced claims adjusters dedicated to processing claims quickly and fairly, providing valuable support to customers.

Risk Management Services:

Erie Insurance offers risk management services for businesses, helping them identify and reduce risks, potentially saving on insurance costs and minimizing losses.

Financial Planning Support:

Erie Insurance provides financial planning services, assisting customers in reaching financial goals like retirement savings, college funding, and asset protection.

Additional Benefits for Employees

Opportunities for Growth: Erie Insurance prioritizes employee growth and development, offering various opportunities for career advancement through robust training programs.

Competitive Compensation and Benefits: Employees enjoy a competitive compensation and benefits package, including health, dental, vision, life insurance, and retirement benefits.

Positive Workplace Environment: Known for its positive work environment, Erie Insurance fosters a supportive culture among employees, ensuring a focus on excellent customer service.


  1. Can I bundle my home and auto insurance with Erie Insurance?
  2. Are there discounts available for safe driving habits?
  3. How do I file a claim with Erie Insurance?
    • Filing a claim is easy. Visit the official website for a step-by-step guide or contact customer support for assistance.
  4. Does Erie Insurance offer business insurance solutions?
  5. Are there any special discounts for long-term policyholders?
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