Esurance Insurance Company(IL): Contacts, Services, Financial Details, Claims Process, Affiliates and partnerships, Customer Reviews.

Allstate owns Esurance Insurance Company, which operates as an online car insurance provider.

Esurance offers customers the convenience of handling numerous tasks online or through their mobile app.

Despite competitive car insurance rates, the company has garnered a substantial volume of customer complaints.

Additionally, it provides fewer discounts and optional coverages in comparison to many of its competitors.

Esurance Insurance Company

For those prioritizing excellent customer service and comprehensive coverage options over price, it would be advisable to explore alternative options.

Founded in 1999, Esurance is headquartered in San Francisco, California.

Contact Details

Company Name Esurance Insurance Company (IL)
Address 3100 Sanders Rd Ste 201
Northbrook, IL 60062
Phone Number 800-378-7262

Services and Products Offered by Esurance Insurance Company (IL)

  1. Auto Insurance:
    • Liability Coverage: Pays for damages to others if you are at fault in an accident.
    • Collision Coverage: Pays for repairs to your vehicle in case of an accident, regardless of fault.
    • Comprehensive Coverage: Pays for non-collision-related damages like theft, vandalism, or weather damage.

    Add-on Coverage Options:

    • Rental Car Reimbursement: Covers the cost of renting a car during repairs.
    • Emergency Roadside Service: Provides assistance for flat tires, dead batteries, and emergencies.
    • Ride-sharing Coverage: Offers liability and collision coverage for ride-sharing services.
  2. Homeowners Insurance:
    • Covers your home and its contents against various perils like fire, theft, and weather damage.

    Coverage Options:

    • Earthquake Coverage
    • Flood Coverage
    • Personal Liability Coverage
    • Medical Payments Coverage
  3. Renters Insurance:
    • Covers personal property against damage from events like fire, theft, and water damage.

    On Coverage Options:

    • Liability Coverage
    • Medical Payments Coverage
    • Loss of Use Coverage
  4. Motorcycle Insurance:

    Coverage Options:

    • Uninsured/Underinsured Motorist Coverage
    • Medical Payments Coverage
    • Roadside Assistance Coverage
  5. Life Insurance:
    • Provides financial protection to loved ones in the event of your death.

    Life Insurance Products:

  6. Discounts:
    • Safe Driver Discounts
    • Multi-Policy Discounts
    • Home Security Discounts
  7. Online Tools and Resources:
    • Online Claims Filing
    • Policy Management Tools
    • Driving Safety Tips

Esurance is committed to delivering high-quality insurance products and services to its customers at competitive prices.

Financial Details

  • Esurance maintains a robust financial position, consistently demonstrating profitability over the years.
  • In the fiscal year 2022, Esurance achieved significant financial milestones, reporting:
    • Total Revenue: Over $2 billion
    • Net Income: Exceeding $500 million


Claims Process at Esurance Insurance Company (IL)

The Esurance claims process unfolds through the following steps, ensuring a transparent and efficient experience:

  1. File Your Claim:
    • Initiate your claim by contacting Esurance at 1-800-ESURANCE (1-800-378-7262) or through their online claims reporting system.
  2. Gather Information:
  3. Investigation by Esurance:
    • A dedicated claims representative will be assigned to your case.
    • This representative conducts a thorough investigation, collecting additional information such as police reports, witness statements, and damage estimates.
  4. Coverage Determination:
  5. Receipt of Payment:
    • Esurance typically disburses your claim settlement within a few days or weeks after claim approval.

Additional Tips for Filing an Esurance Claim:

  • Supply as much information as possible regarding the incident to facilitate a smoother claims process.
  • Maintain transparency and accuracy in all communications with Esurance.
  • Retain copies of all documentation relevant to your claim, including police reports, witness statements, and damage estimates.
  • Stay in close communication with your claims representative and don’t hesitate to seek clarification if you have any concerns.

Recourse for Dissatisfaction:

If your experience with Esurance’s claims handling leaves you dissatisfied, you have the option to file a complaint with the Illinois Department of Insurance.

Cancellations and Renewals

Esurance offers a flexible approach to policy cancellations and renewals, with the following details:

  • Cancellations:
    • Policyholders have the liberty to cancel their policies at their discretion, without stringent time constraints.
    • It’s important to note that a cancellation fee may apply, which varies based on specific circumstances.
  • Renewals:
    • Well in advance of policy expiration, typically 30-60 days prior, Esurance diligently sends renewal notices to policyholders.
    • Policyholders can conveniently renew their policies through multiple channels, including online, by phone, or via traditional mail.

Affiliates and Partnerships

Esurance maintains a robust network of affiliations and partnerships, including but not limited to:

Customer Reviews

Esurance garners a positive reputation among its customer base, as evidenced by customer reviews:

Frequently Asked Questions (FAQs)

How can I obtain a quote from Esurance?

You can easily secure a quote from Esurance through multiple channels, whether online, via phone, or by traditional mail.

What’s the process for filing a claim with Esurance?

Initiating a claim with Esurance is straightforward; you can either contact them at 1-800-ESURANCE (1-800-378-7262) or conveniently report your claim online.

Can I cancel my Esurance policy at my discretion?

Absolutely, Esurance offers policyholders the flexibility to cancel their policies whenever they choose.

It’s worth noting that a cancellation fee may apply in certain cases.

How do I go about renewing my Esurance policy?

Esurance demonstrates foresight by sending renewal notices to policyholders well in advance, typically within the window of 30-60 days before policy expiration.

Policyholders have the option to renew online, by phone, or through regular mail.

What advantages come with choosing Esurance Insurance Company?

Opting for Esurance brings a multitude of advantages, including:

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