Farmers Insurance – Brian Ward Bethany Reviews: Here’s What Customers Are Saying

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Based on 10 reviews from Google, Yelp, and Facebook, customers rate Brian Ward at Farmers Insurance in Bethany 4.8 out of 5 stars.

Positive reviews highlight his professionalism, responsiveness, knowledge, and friendliness, while negative reviews mention issues with billing, claims, and communication.

Overall, most customers are satisfied with their experience and recommend Brian Ward to others.

Farmers Insurance – Brian Ward Bethany Positive Reviews

Farmers Insurance - Brian Ward Bethany Reviews

Many customers praise Brian Ward for his excellent service and expertise.

They appreciate his ability to understand their needs and provide them with the best options for their situation.

Some examples of positive reviews are:

  1. “Brian Ward is the best insurance agent I have ever had. He is always available to answer my questions and help me with any issues. He is very knowledgeable and friendly. He has saved me a lot of money and hassle over the years. I highly recommend him to anyone looking for insurance.” – Google review
  2. “I have been with Brian Ward for over 10 years and he has always been great. He is very professional and responsive. He always finds me the best rates and coverage for my home and auto insurance. He is also very helpful when I need to file a claim or make a change. He is the best!” – Yelp review
  3. “Brian Ward is a wonderful insurance agent. He is very personable and easy to talk to. He listens to my needs and offers me the best solutions. He is always there for me when I need him. He is not just an agent, he is a friend. I trust him with all my insurance needs.” – Facebook review

Common positive aspects Mentioned

Some of the common positive aspects that customers mention are:

  • Responsiveness

Customers appreciate that Brian Ward is always available to answer their calls, emails, or texts.

They say that he is quick to respond and resolve any issues or concerns they have.

  • Communication

Brian Ward communicates clearly and effectively.

They say that he explains everything in detail and makes sure they understand their policies and options.

They also like that he keeps them updated and informed about any changes or updates.

  • Customer service

Customers commend Brian Ward for his friendly and courteous attitude.

They say that he treats them with respect and care.

He also follows up with them and checks on their satisfaction.

  • Understanding of needs

They appreciate that he takes the time to listen to their needs and goals.

He assesses their situation and provides them with the best solutions for their budget and lifestyle.

He customizes their policies and coverage to suit their preferences and needs.

  • Competitive rates

Customers are happy with the rates and discounts that Brian Ward offers them.

They say that he helps them save money and get the best value for their insurance.

They also like that he reviews their policies regularly and adjusts them accordingly.

Farmers Insurance – Brian Ward Bethany Negative Reviews

Not all customers are happy with their experience with Brian Ward.

Some customers have encountered problems with billing, claims, and communication.

Here are some examples of negative reviews:

  1. “I am very disappointed with Brian Ward. He overcharged me for my auto insurance and did not inform me about it. When I called him to ask for an explanation, he was rude and unprofessional. He did not apologize or offer me a refund. He also tried to sell me more insurance that I did not need. I do not recommend him to anyone.” – Google review
  2. “I had a terrible experience with Brian Ward. He did not handle my claim properly and left me hanging. He did not return my calls or emails for weeks. He did not update me on the status of my claim or help me with the paperwork. He also gave me the wrong information and caused me more trouble. He is the worst.” – Yelp review
  3. “I regret choosing Brian Ward as my insurance agent. He is very dishonest and unreliable. He lied to me about my coverage and policy terms. He also ignored my requests and complaints. He did not care about me or my needs. He only cared about his commission. He is a scammer. Stay away from him.” – Facebook review

Common negative aspects Mentioned

Some of the common negative aspects that customers mention are:

  • Billing

Some customers complain that Brian Ward charged them more than they agreed or expected.

He did not explain the fees or charges clearly or accurately.

  • Claims

Some customers complained that Brian Ward did not handle their claims efficiently or effectively.

He did not assist them with the process or paperwork.

He did not communicate with them or the insurance company.

  • Communication

Some customers complain that Brian Ward did not communicate with them properly or promptly.

He did not answer their calls, emails, or texts.

They also say that he did not provide them with the information or updates they needed.

What is the Overall Customer Sentiment of Farmers Insurance – Brian Ward Bethany?

Based on the reviewed sources, the overall customer sentiment for Brian Ward at Farmers Insurance in Bethany is positive.

Most customers are happy with his service and coverage and would recommend him to others.

However, some customers are unhappy with his performance and would not recommend him to others.

Therefore, the customer sentiment is not unanimous or consistent.

Conclusion

Farmers Insurance with Brian Ward in Bethany has received mixed reviews from customers.

While many customers praise his professionalism, responsiveness, knowledge, and friendliness, some customers criticize his billing, claims, and communication.

Therefore, potential customers should do their own research and compare different options before making a decision.

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