First Mercury Insurance Company: Basic Information, Services & Products, Coverage Details, Financial Details, Reviews

Have you ever wondered how some insurance companies manage to stay on top of the game, while others struggle to keep up? What makes them different from the rest? How do they attract and retain loyal customers, offer competitive prices, and provide excellent service?

Well, today I’m going to reveal the secret behind one of the most successful insurance companies in the US: First Mercury Insurance Company.

First Mercury Insurance Company is a full-service provider of specialty liability insurance for a wide range of industries and classes serving niche markets with specialized needs.

They have been in business since 1996, and they have a reputation for being innovative, flexible, and customer-oriented.

They are part of the Crum & Forster group, which is a subsidiary of Fairfax Financial Holdings Limited.

In this article, I will tell you everything you need to know about First Mercury Insurance Company, from their basic information to their online and tech features. Let’s get started!

First Mercury Insurance CompanyCourtesy:Crunchbase
First Mercury Insurance Company

Basic Information

If you want to contact First Mercury Insurance Company, here are their basic details:

Fact Description Details
Phone Number (248) 358-1100
Address 26600 Telegraph Rd Ste 100 Southfield, MI, 48033-5300, United States
Customer Service Contact (800) 356-5750
Policy Details You can access your policy details online by logging into your account or by calling customer service.
Email Address
Fax Number (248) 358-1614
Operating Hours Monday to Friday, 8:00 AM to 5:00 PM Eastern Time

Services & Products

First Mercury Insurance Company offers a variety of insurance products and services to meet the needs of their clients.

Some of their main offerings are:

  • Auto Insurance: They provide coverage for personal and commercial vehicles, including cars, trucks, vans, motorcycles, RVs, and trailers. They also offer roadside assistance, rental reimbursement, and towing services.
  • Home Insurance: They protect your home and personal property from fire, theft, vandalism, weather damage, and liability claims. They also offer additional coverage for valuables, identity theft, and home business.
  • Life Insurance: They help you secure your family’s financial future with term life, whole life, universal life, and annuity products. They also offer accidental death and dismemberment coverage.
  • Special Packages or Bundled Services: They offer discounts and benefits when you combine two or more policies with them. For example, you can save up to 15% when you bundle your auto and home insurance.
  • International Coverage: They provide coverage for travelers who visit foreign countries for business or pleasure. They offer travel medical insurance, trip cancellation insurance, baggage insurance, and emergency assistance services.
  • Temporary or Short-Term Policies: They offer short-term policies for special events or situations that require temporary coverage. For example, you can get a policy for a wedding, a party, a vacation rental, or a construction project.

Financial Details

First Mercury Insurance Company is financially stable and reliable.

They have a strong financial position and a high claim payout ratio.

Here are some of their financial details:

  • Premium Costs: They offer competitive rates that are based on your risk profile, coverage needs, and discounts. You can get a free quote online or by calling an agent.
  • Payment Options: You can pay your premiums monthly, quarterly, semiannually, or annually. You can also choose from various payment methods such as credit card, debit card, check, money order, or electronic funds transfer.
  • Discounts and Promotional Offers: You can save money on your premiums by taking advantage of their discounts and offers. Some of their discounts are for multi-policy, good driver, good student, safe vehicle, low mileage, senior citizen, military service, etc.
  • Claim Payout Ratio: They have a high claim payout ratio of 96%, which means they pay out 96 cents for every dollar they collect in premiums. This shows that they are efficient and fair in handling claims.


First Mercury Insurance Company makes it easy and convenient for you to file and track your claims.

They have a fast and simple claim process that involves the following steps:

  • Report Your Claim: You can report your claim online by filling out a form or by calling their toll-free number (800) 356-5750. You will need to provide some basic information such as your policy number, date of loss, type of loss, location of loss, description of loss, contact information, etc.
  • Get Assigned a Claim Representative: You will be assigned a claim representative who will contact you within 24 hours to confirm your claim details and guide you through the next steps. Your claim representative will be your main point of contact throughout the claim process.

Coverage Details

First Mercury Insurance Company offers comprehensive and customized coverage options that suit your specific needs and preferences.

They have flexible and adjustable coverage features that allow you to tailor your policy to your liking. Some of their coverage details are:

  • Policy Exclusions: They have some exclusions that limit or exclude coverage for certain losses or situations. For example, they do not cover losses caused by war, nuclear hazard, intentional acts, wear and tear, etc.
  • Coverage Limits: They have some limits that cap the maximum amount they will pay for a covered loss. For example, they have limits for liability, medical payments, property damage, etc.
  • Deductibles: They have some deductibles that require you to pay a portion of the loss before they pay the rest. For example, they have deductibles for collision, comprehensive, and personal property coverage.
  • Add-Ons or Riders: They have some add-ons or riders that provide additional or enhanced coverage for specific items or situations. For example, they have add-ons for earthquake, flood, identity theft, etc.

Company Details

First Mercury Insurance Company is more than just an insurance company.

They are a company with a history, a vision, and a mission.

They are a company that cares about their customers, their employees, and their community.

Here are some of their company details:

  • History and Founding Year: They were founded in 1996 as a specialty liability insurance company. They started with a small team of experts who had a passion for providing niche insurance solutions. They grew rapidly and expanded their product portfolio and customer base. They became part of the Crum & Forster group in 2011, which gave them access to more resources and opportunities.
  • CEO and Leadership Team: Their CEO is Richard H Smith, who has been leading the company since 2011. He has over 30 years of experience in the insurance industry and has held various senior positions in different companies. He is supported by a leadership team that consists of experienced and talented professionals who oversee different aspects of the company’s operations.

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