Freedom Life Insurance Company of America, Texas: Overview, Contacts, Services, Partnerships, Financial Aspects, Customer Reviews, Claim Process.

How to Choose the Best Insurance Plan from Freedom Life Insurance Company of America, Texas

If you are looking for a reliable and affordable insurance provider, you might want to consider Freedom Life Insurance Company of America, Texas. This company is part of the USHEALTH Group, a leading health coverage provider that offers personalized plans for everyone. We will explore what this company is about, what services it offers, how to contact them, and why you should choose them.


What is Freedom Life Insurance Company of America?

Freedom Life Insurance Company of America, Texas, is a foreign for-profit company that was incorporated on November 2, 1959. It is located at 300 Burnett Street, Suite 200, Fort Worth, TX, 76102-27342. It is one of the subsidiaries of USHEALTH Group, along with National Foundation Life Insurance Company and Enterprise Life Insurance Company.

An image Illustration of Freedom Life Insurance Company of America


The company’s mission is to provide innovative insurance solutions that are flexible, affordable, and secure for its customers. It offers a variety of products and services, such as health insurance, life insurance, accident insurance, dental insurance, vision insurance, and more. It also has a network of licensed advisors who can help you find the best plan for your needs.


What are the company details?

Freedom Life Insurance Company of America has a long history and a strong reputation in the insurance industry. Here are some of the company details that you might want to know:

History and founding year: The company was founded in 1959 as Freedom Life Insurance Company of America. It changed its name to Freedom Life Insurance Company of America (Texas) in 1978. It became a subsidiary of USHEALTH Group in 2006.

CEO and leadership team: The company’s CEO is Troy A. McQuagge, who is also the CEO and president of USHEALTH Group. The other members of the leadership team are Konrad H. Kober (Executive Vice President and Chief Administration Officer), Cynthia B. Koenig (Executive Vice President and Chief Financial Officer), Patrick H. O’Neill (Executive Vice President and Chief Legal Officer), Brian Clark (Chief Marketing Officer), and Leo Toralballa (Senior Vice President of Sales).

Market share: The company has a market share of 0.02% in the U.S. life insurance industry as of 2019. It has over 15 million customers and has paid over $1.1 billion in claims.


What are the partnerships and affiliates of Freedom Life Insurance?

Freedom Life Insurance Company of America, Texas, has several partnerships and affiliates that enhance its products and services. Some of them are:

Partnered businesses: The company partners with other businesses that offer complementary services or products, such as prescription drug plans, telemedicine services, income protection plans, critical illness plans, and more.

Sponsorships and collaborations: The company sponsors and collaborates with various organizations and events that support its values and goals, such as the American Heart Association, the Make-A-Wish Foundation, Homes for Our Troops, Phoenix Children’s Hospital Foundation, Semper Fi Fund, HOPEKids Arizona Chapter, Helping Other People Everyday (HOPE), and more.

What services does Freedom Life Insurance offer?

Freedom Life Insurance Company of America, Texas, offers a wide range of services that cater to different needs and preferences. Some of the services are:

Type of insurance offered:

The company offers health insurance plans that cover medical expenses such as doctor visits, hospital stays, surgeries, prescriptions, preventive care, and more. It also offers life insurance plans that provide financial protection for your loved ones in case of your death. Additionally, it offers accident insurance plans that cover expenses related to accidental injuries such as fractures, dislocations, burns, concussions, lacerations

Special packages: The company offers special packages that combine different types of insurance plans into one convenient bundle. For example,

PremierChoice: This package allows you to choose any doctor or hospital without restrictions or referrals. It also pays in addition to any other coverage you may have.

Secure Advantage: This package lets you lock in your rates for up to 36 months without any increase. It also gives you the option to increase your coverage or decrease your deductible without losing any benefits.

PremierVision: This package provides comprehensive vision care benefits such as eye exams, lenses, frames, contacts, discounts and more.

International coverage: The company does not offer international coverage for its health insurance plans. However, it does offer travel insurance plans through its partner Seven Corners that cover medical expenses, trip cancellation, baggage loss, and more when you travel abroad.


The company has various policies that govern its products and services, such as eligibility requirements, exclusions, limitations, waiting periods, renewability, portability, and more. You can find the details of these policies in the plan brochures, certificates of coverage, and policy documents that are available on the company’s website or through your advisor.

How can you contact them?

If you want to contact Freedom Life Insurance Company of America, Texas, you can use the following information:

Contact Information Details
Phone number (800) 387-9027
Address 300 Burnett Street, Suite 200, Fort Worth, TX, 76102-2734
Customer service contact
Email address
Operating hours Monday – Friday: 7:00 AM – 7:00 PM CT; Saturday: 8:00 AM – 1:00 PM CT
Fax (817) 878-3300


You can also visit the company’s website at or follow them on social media platforms such as Facebook, Twitter, LinkedIn, YouTube, and Instagram.


What are their financial details?

Freedom Life Insurance Company of America, Texas, has a solid financial performance and stability. Here are some of the financial details that you might want to know:

Premium costs: The premium costs vary depending on the type of plan, the level of coverage, the deductible amount, the coinsurance percentage, the age, the gender, the health status, and the location of the customer. You can get a free quote online or through your advisor to find out how much you would pay for your desired plan.

Payment options: The company accepts various payment options such as credit cards, debit cards, electronic funds transfer (EFT), checks, money orders, and more. You can choose to pay your premiums monthly, quarterly, semi-annually, or annually.

Discounts and promotional offers: The company offers discounts and promotional offers for its customers such as multi-policy discounts, family discounts, network discounts, wellness discounts and more. You can check with your advisor or the company’s website to find out what discounts and offers are available for you.

Why choose Freedom Life Insurance?

There are many reasons why you should choose Freedom Life Insurance Company of America, Texas, as your insurance provider. Some of them are:

Flexible and affordable plans: The company offers plans that are tailored to your individual needs and budget. You can choose from a variety of options and customize your plan according to your preferences. You can also change your plan anytime without losing any benefits or paying any penalties3.

Quality and comprehensive coverage: The company provides coverage that is comprehensive and covers most of the medical expenses that you may incur. It also pays in addition to any other coverage that you may have, giving you more value for your money. It also covers preventive care services that can help you stay healthy and avoid costly treatments in the future3.

Customer service and support: The company has a dedicated team of customer service representatives and advisors who are ready to help you with any questions or issues that you may have. They are friendly, professional and knowledgeable about the products and services that the company offers. They are available through phone, email, online chat and more.

Reputation and reliability: The company has a reputation for being reliable and trustworthy in the insurance industry. It has been in business for over 60 years and has served over 15 million customers. It has also won several awards and recognitions for its excellence in customer service, innovation, leadership and more.

What are the customer experiences?

The customer experiences of Freedom Life Insurance Company of America, Texas, are mostly positive and satisfactory. Here are some of the customer reviews and ratings that you can find online:


The company has an average rating of 4.6 out of 5 stars on Trustpilot based on 1,297 reviews. Most of the customers praise the company for its affordable plans, helpful advisors, easy claims process and great benefits. Some of the negative reviews mention issues with billing errors, communication delays, policy changes and coverage denials.


The company has an A+ rating from the Better Business Bureau (BBB) based on its customer complaints history, business practices, transparency, and responsiveness. It also has an A+ rating from AM Best based on its financial strength, stability, performance and outlook. It also has an A rating from Standard & Poor’s based on its credit quality, financial security, and market position.


The company has a section on its website where it showcases the testimonials of its satisfied customers. You can read their stories and see how the company has helped them with their health and life insurance needs. Some of the testimonials are also featured on the company’s social media pages and YouTube channel.


The company has a low number of complaints compared to its competitors. According to the National Association of Insurance Commissioners (NAIC), the company had a complaint ratio of 0.17 in 2019, which is below the industry average of 1.00. This means that the company received fewer complaints than expected for its size and market share.

What are their financial strengths?

Freedom Life Insurance Company of America, Texas, has a strong financial position and stability. It has sufficient assets and reserves to meet its obligations and claims. It also has a positive cash flow and profitability. Here are some of the financial strengths that you might want to know:

Assets: The company had total assets of $1,051,518,000 as of December 31, 2019. This includes cash and investments, receivables, deferred acquisition costs, and other assets.

Liabilities: The company had total liabilities of $887,674,000 as of December 31, 2019. This includes policy reserves, claims payable, unearned premiums, and other liabilities.

Equity: The company had total equity of $163,844,000 as of December 31, 2019. This includes common stock, additional paid-in capital, retained earnings, and other equity.

Income: The company had total income of $1,222,382,000 in 2019. This includes premiums earned, investment income, other income, and net realized capital gains.

Expenses: The company had total expenses of $1,156,571,000 in 2019. This includes benefits paid, commissions and expenses, taxes and licenses, interest expense, and other expenses.

Net income: The company had a net income of $65,811,000 in 2019.

How does their claim process work?

Freedom Life Insurance Company of America, Texas, has a simple and fast claim process that allows you to get your benefits without any hassle. Here is how their claim process works:

File a claim: You can file a claim online or by mail or fax. You need to fill out the appropriate claim form and attach any supporting documents such as bills, receipts, medical records, death certificates, etc. You can find the claim forms and instructions on the company’s website or through your advisor.

Claim status: You can check the status of your claim online or by phone or email. You will need your policy number and claim number to access your claim information. You can also contact your advisor for any assistance or updates on your claim.

Claim approval: The company will review your claim and verify your eligibility and coverage. It will also determine the amount of benefits that you are entitled to based on your plan and policy terms. It will notify you of its decision by mail or email within a reasonable time frame.

Claim payment: The company will pay your claim by check or direct deposit according to your preference. It will also send you an explanation of benefits (EOB) that shows how your claim was processed and paid.


How to file a claim?

If you need to file a claim with Freedom Life Insurance Company of America, Texas, you can follow these steps:

Step 1: Visit the company’s website at []. Then click on “Claims” under the “Customer Service” menu.

Step 2: Choose the type of claim that you want to file from the options available. Such as health, life, accident, dental, vision etc.

Step 3: Download and print the claim form that corresponds to your type of claim. You can also request a claim form by calling (800) 387-9027 or emailing

Step 4: Fill out the claim form completely and accurately. Make sure to sign and date it where required.

Step 5: Gather any supporting documents that are needed for your claim. Such as bills, receipts, medical records, death certificates etc.

Step 6: Mail or fax your completed claim form and supporting documents, Mail them to the address or number indicated on the form.

Step 7: Keep a copy of your claim form and documents for your records.


Freedom Life Insurance Company of America corporate social responsibility (CSR)

Freedom Life Insurance Company of America is a company that cares about its social and environmental impact. It has several corporate social responsibility (CSR) initiatives that aim to make a positive difference in the communities it serves and the world at large. Some of these initiatives are:

Supporting charitable causes: The company supports various charitable causes that align with its values and goals, such as the American Heart Association, the Make-A-Wish Foundation, Homes for Our Troops, Phoenix Children’s Hospital Foundation, Semper Fi Fund, HOPEKids Arizona Chapter, and more. It also encourages its employees and agents to volunteer and donate to these causes through its Helping Other People Everyday (HOPE) program.

Promoting health and wellness: The company promotes health and wellness among its customers, employees, agents, and partners by offering preventive care services, wellness discounts, health education, fitness programs, and more1. It also participates in health-related events and campaigns such as the Heart Walk, the World Health Day, the National Wellness Week, and more.

Protecting the environment: The company protects the environment by reducing its carbon footprint, energy consumption, waste generation, and water usage. It also implements green practices such as recycling, paperless billing, electronic communication, and more1. It also supports environmental organizations and projects such as the Arbor Day Foundation, the Clean Air Campaign, the Earth Day Network, and more.


Explore Related Contents

  • Old American Indemnity Company, Kentucky(KY)-Owner, Phone Number, Claims, Reviews, Address
  • American Economy Insurance Company(Indiana)Overview ; Membership, Contacts, Products and Services, Ratings, Reviews, Finances, Claims and Many More
  • Alliant National Title Insurance Company, Inc.(Colorado)Overview; Contacts, Claims, Products, Reviews, Resolutions, Affiliations, Benefits and Many More
  • Universal Fire & Casualty Insurance Company: Pioneering Insurance Solutions for Small Businesses


Spread the love