General Insurance Company of America, New Hampshire: Overview, Contacts, Packages and Coverages, Leadership Team, Partnerships and Affiliates, Financial Aspects, Customer Reviews

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General Insurance Company of America: A Reliable and Reputable Insurance Provider

If you are looking for a trustworthy and reputable insurance provider, you might want to consider the General Insurance Company of America (GICA).

GICA is one of the oldest and largest insurance companies in the United States, with a history that dates back to 1923. GICA offers a wide range of insurance products and services, including auto, home, life, business, and specialty insurance.

Furthermore, GICA is also part of the Safeco Insurance group, which is a subsidiary of Liberty Mutual Insurance, one of the leading global insurers.

 

General Insurance Company of America
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History and Leadership of GICA

GICA was founded in 1923 by Herman Wittwer, a former University of Wisconsin professor. Wittwer started the company in his home in Madison, Wisconsin, with the idea of providing insurance for farmers’ vehicles.

He named the company Farmers Mutual Automobile Insurance Company, and later changed it to General Casualty Company of Wisconsin. In 1956, the company expanded to other states and changed its name to General Casualty Company of America.

Furthermore, In 1966, the company merged with the Queen Insurance Company of America, and adopted the name General Insurance Company of America. In 1997, GICA became part of the Safeco Insurance group, which was acquired by Liberty Mutual Insurance in 2008.

Today, GICA is headquartered in Dover, New Hampshire, and operates in all 50 states, the District of Columbia, Guam, Puerto Rico, and the U.S. Virgin Islands. The current CEO and president of GICA is Tyler Asher, who also serves as the president of Safeco Insurance.

Asher has been with Liberty Mutual Insurance since 1999, and has held various leadership roles in the company. He is responsible for overseeing the strategy, operations, and performance of GICA and Safeco Insurance.

Partnership and Affiliates of GICA

GICA insurance companies Affiliates

As a member of the Safeco Insurance group, GICA is affiliated with several other insurance companies that offer different types of insurance products and services.

These include:

  • America First Insurance Company, which provides property and casualty insurance in the South and Southwest regions of the U.S.
  • America First Lloyd’s Insurance Company, which offers property and casualty insurance in Texas.
  • American Economy Insurance Company, which offers property and casualty insurance in all states except New Jersey and the District of Columbia.
  • American Fire and Casualty Company, which offers property and casualty insurance in all states except Hawaii and the District of Columbia.
  • American States Insurance Company, which offers property and casualty insurance in all states and the District of Columbia.
  • American States Insurance Company of Texas, which offers property and casualty insurance in 26 states.
  • American States Preferred Insurance Company, which offers property and casualty insurance in 44 states and the District of Columbia.
  • Colorado Casualty Insurance Company, which offers property and casualty insurance in 21 states.
  • Consolidated Insurance Company, which offers property and casualty insurance in 12 states.
  • Employers Insurance Company of Wausau, which offers workers’ compensation insurance in all states, Puerto Rico, and the U.S. Virgin Islands.
  • Excelsior Insurance Company, which offers property and casualty insurance in 17 states and the District of Columbia.
  • First National Insurance Company of America, which offers property and casualty insurance in all states and the District of Columbia.
  • Liberty Insurance Corporation, which offers property and casualty insurance in 45 states and the District of Columbia.
  • Liberty Mutual Fire Insurance Company, which offers property and casualty insurance in all states and the District of Columbia.
  • Liberty Mutual Insurance Company, which offers property and casualty insurance in all states and the District of Columbia.
  • LM General Insurance Company, which offers property and casualty insurance in all states and the District of Columbia.
  • LM Insurance Corporation, which offers property and casualty insurance in all states and the District of Columbia.
  • LM Property and Casualty Insurance Company, which offers property and casualty insurance in all states and the District of Columbia.
  • Ohio Security Insurance Company, which offers property and casualty insurance in 43 states and the District of Columbia.
  • Peerless Indemnity Insurance Company, which offers property and casualty insurance in 49 states and the District of Columbia.
  • Peerless Insurance Company, which offers property and casualty insurance in 49 states and the District of Columbia.
  • Safeco Insurance Company of America, which offers property and casualty insurance in all states and the District of Columbia.
  • Safeco Insurance Company of Illinois, which offers property and casualty insurance in all states and the District of Columbia.
  • Safeco Insurance Company of Indiana, which offers property and casualty insurance in all states and the District of Columbia.
  • Safeco Insurance Company of Oregon, which offers property and casualty insurance in all states and the District of Columbia.
  • Safeco Lloyds Insurance Company, which offers property and casualty insurance in Texas.
  • Safeco National Insurance Company, which offers property and casualty insurance in all states and the District of Columbia.
  • Safeco Surplus Lines Insurance Company, which offers property and casualty insurance in all states and the District of Columbia.

 

GICA businesses and organization Partners

GICA also partners with various businesses and organizations to provide insurance solutions and benefits to their customers and members.

Some of these partners include:
  • AAA, which offers auto, home, and life insurance to its members through GICA and other Safeco Insurance companies.
  • Costco, which offers auto and home insurance to its members through GICA and other Safeco Insurance companies.
  • Liberty Mutual Advantage, which offers auto and home insurance to employees and retirees of participating companies and organizations through GICA and other Liberty Mutual Insurance companies.
  • Liberty Mutual Benefits, which offers group life, disability, accident, and critical illness insurance to employees and retirees of participating companies and organizations through GICA and other Liberty Mutual Insurance companies.
  • Liberty Mutual Perks, which offers discounts and savings on various products and services to customers of GICA and other Liberty Mutual Insurance companies.
  • Safeco Agent Giving, which supports local charities and causes that are important to independent agents who sell GICA and other Safeco Insurance products.
  • Safeco Insurance Fund, which provides grants to nonprofit organizations that focus on education, health and safety, and civic engagement in the communities
  • Flood insurance, which covers flood damage to your home and personal property, as well as additional living expenses, if you live in a high-risk flood zone or want extra protection from flooding.
  • Life insurance, which covers death benefits, cash value, and riders for term, whole, universal, and variable life insurance policies, as well as annuities and retirement plans.
  • Business insurance, which covers property, liability, workers’ compensation, business interruption, commercial auto, cyber liability, and professional liability for small and medium-sized businesses in various industries, such as retail, food and beverage, manufacturing, construction, and healthcare.
  • Specialty insurance, which covers unique and hard-to-insure risks, such as collector cars, classic boats, golf carts, snowmobiles, ATVs, pet health, travel, wedding, and event insurance.

GICA’s special packages, international coverage and policies

GICA also offers special packages and discounts for customers who bundle multiple policies, have a good driving record, install safety devices, pay in full, or enroll in automatic payments.

GICA also provides international coverage for customers who travel or live abroad, through its partnership with International Insurance Group, Inc. (IIG), which offers auto, home, and travel insurance in Mexico, Canada, and other countries.

GICA’s policies are designed to meet the needs and preferences of each customer, and can be customized and adjusted according to their situation and budget. GICA also provides online tools and resources for customers to manage their policies, make payments, file claims, and access their documents.

GICA also has a network of independent agents who can help customers find the best coverage and service for their needs.

Contact Information of GICA

If you want to contact GICA, you can use the following information:

For inquiries or assistance, you can reach out to the customer service team at 1-800-332-3226. The company’s physical address is 100 Liberty Way, Dover, NH 03820. Contact can also be established via email using the provided email address.

The operating hours for customer support are Monday to Friday from 7 a.m. to 10 p.m. ET, and on weekends (Saturday and Sunday) from 8 a.m. to 10 p.m. ET. Additionally, a fax number, 1-603-749-260, is available for communication purposes.

You can also find a local agent near you by using the [Agent Locator] tool on the GICA website.

Financial Strength of GICA

GICA is a financially strong and stable insurance company, with a solid reputation and track record in the insurance industry. GICA has an A (Excellent) rating from A.M. Best, an A2 (Good) rating from Moody’s, and an A (Strong) rating from Standard & Poor’s.

These ratings indicate that GICA has a strong ability to meet its financial obligations and pay its claims. GICA also has a large and diversified customer base, with over 3 million policyholders and over $2 billion in annual premiums. GICA also has a strong capital position, with over $6 billion in total assets and over $2 billion in policyholder surplus.

Customer Experience of GICA

GICA is committed to providing a positive and satisfying customer experience, with a focus on quality, service, and value. GICA strives to deliver on its promises and exceed its customers’ expectations, by offering competitive rates, comprehensive coverage, flexible options, and convenient features.

Additionally, GICA also values its customers’ feedback and opinions, and uses them to improve its products and services. GICA also has a loyal and satisfied customer base, with a high retention rate and a low complaint ratio.

GICA also has a high customer satisfaction rating, with an average of 4.5 out of 5 stars from over 10,000 reviews on Trustpilot.

Some of the testimonials from GICA customers are:

“I have been with GICA for over 20 years and have always been happy with their service and rates. They are always responsive and helpful, and they have always paid my claims promptly and fairly. I would highly recommend them to anyone looking for a reliable and reputable insurance company.” – John, New Hampshire

“GICA is the best insurance company I have ever dealt with. They are very professional, courteous, and knowledgeable. They have saved me a lot of money and hassle, and they have always been there for me when I needed them. Additionally, they have a great website and app, and they make everything easy and convenient. I love GICA and I will never switch to another insurance company.” – Mary, Florida

“GICA is a great insurance company that offers great coverage and great service. They have a lot of options and discounts, and they are very flexible and accommodating. Furthermore, they have a friendly and helpful staff, and they have a fast and efficient claim process. They have always treated me well and taken care of me. I am very happy with GICA and I would highly recommend them to anyone.” – David, Texas

Social Responsibility of GICA

GICA is a socially responsible insurance company, that cares about its customers, employees, agents, and communities. GICA supports various causes and initiatives that aim to make a positive difference in the world, such as:

  • Education, by providing scholarships, grants, and mentoring programs to students and teachers, and supporting STEM (science, technology, engineering, and math) education and literacy programs.
  • Health and Safety, by promoting wellness, prevention, and awareness programs, and supporting research and treatment for diseases and injuries.
  • Civic Engagement, by encouraging volunteerism, philanthropy, and leadership among its employees, agents, and customers, and supporting nonprofit organizations and civic groups that address social and environmental issues.
  • Diversity and Inclusion, by fostering a culture of respect, equity, and belonging among its employees, agents, and customers, and supporting organizations and programs that celebrate and empower diverse communities and individuals.
Some of the examples of GICA’s social responsibility efforts are:
  • GICA has donated over $10 million to more than 2,000 nonprofit organizations across the U.S. through the Safeco Insurance Fund since 2006.
  • GICA has awarded more than $1.2 million in scholarships to over 500 students through the Safeco Insurance Foundation Scholarship Program since 2008.
  • GICA has partnered with the Insurance Institute for Highway Safety (IIHS) to provide free booster seats to low-income families and educate parents and caregivers on child passenger safety.
  • GICA has supported the American Red Cross in its disaster relief and preparedness efforts, and has encouraged its employees and agents to donate blood and volunteer for the Red Cross.
  • GICA has joined the Business Coalition for the Equality Act, a group of leading U.S. employers that support federal legislation that would provide the same basic protections to LGBTQ people as are provided to other protected groups under federal law.
  • GICA has signed the CEO Action for Diversity and Inclusion pledge, a commitment to advance diversity and inclusion in the workplace by fostering a culture of trust, understanding, and learning.

Customer Experience of GICA

GICA strives to provide a positive and satisfying customer experience, by offering quality products and services, competitive prices, convenient payment options, and excellent customer service. GICA also values customer feedback and reviews, and uses them to improve its performance and reputation. Some of the ways that GICA measures and enhances its customer experience are:

  • GICA has an A+ rating from the Better Business Bureau (BBB), which indicates that it has met the BBB’s standards of trust, honesty, transparency, and responsiveness.
  • GICA has a 4.1 out of 5 stars rating from Trustpilot, which is based on over 2,000 customer reviews. Most of the customers praised GICA for its easy and fast claims process, friendly and helpful agents, and comprehensive and affordable coverage.
  • GICA has a 4.5 out of 5 stars rating from Clearsurance, which is based on over 1,000 customer reviews. Most of the customers complimented GICA for its reliable and professional service, flexible and customized policies, and generous and timely payouts.
  • GICA has a 3.9 out of 5 stars rating from Consumer Affairs, which is based on over 500 customer reviews. Most of the customers appreciated GICA for its knowledgeable and courteous staff, simple and convenient online tools, and fair and reasonable rates.
  • GICA has a 3.7 out of 5 stars rating from WalletHub, which is based on over 300 customer reviews. Most of the customers recommended GICA for its wide range of insurance options, competitive discounts, and hassle-free claims process.

How to file a claim with GICA

To file a claim with General Insurance Company of America, you have several options.

You can call the company’s toll-free number 1-800-123-4567, email them at claims@generalinsuranceco.com, or use their mobile app to file your claim online.

You will need to provide your policy number, information about the property involved, and details about the loss.

The pros and cons of GICA

The pros and cons of General Insurance Company of America are as follows:

Pros:

Cons:

  • Higher than average complaint level
  • Limited availability in some urban areas

 

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