Golden Rule Insurance Company operates in 40 U.S. states and the District of Columbia, functioning as a subsidiary of UnitedHealth Group, a major health insurance company.
The company offers various health insurance products for individuals and families, including short-term health insurance, health savings accounts (HSAs), dental and vision insurance, as well as other insurance types like accidental, disability, life, critical illness, and hospital indemnity insurance.
Founded in 1940, Golden Rule Insurance Company became part of UnitedHealth Group in 2003. It is recognized for its role in promoting health savings accounts (HSAs) and related tax incentives within the health insurance industry.
The company holds an “A+” (Superior) rating from A.M. Best, an independent organization assessing the financial strength and stability of insurance firms.
Golden Rule Insurance Company’s mission is to deliver high-quality service and ensure customer satisfaction
About Golden Rule Insurance Company founder, CEO, HQ
Aspect | Details |
---|---|
Parent Organization | UnitedHealth Group Inc |
Headquarters | Indianapolis, Indiana, United States |
CEO | Patrick F. Carr (Dec 2012–) |
Founder | J. Patrick Rooney |
Founded | 1940, Lawrenceville, Illinois, United States |
Acquisition Date | 2003 |
Services offered by golden rule insurance company
- Types of insurance offered: Golden Rule Insurance Company offers a wide selection of health insurance products for individuals and families, including short-term health insurance, health savings accounts (HSAs), and dental and vision insurance. They also offer accidental, disability, life, critical illness, and hospital indemnity insurance.
- Special packages or bundled services: Golden Rule Insurance Company does not offer any special packages or bundled services, but they do allow customers to customize their plans and choose the coverage that suits their needs and budget. They also offer discounts for multiple policies, such as dental and vision, or short-term and accident.
- International coverage: Golden Rule Insurance Company does not offer international coverage, but they do have a partnership with UnitedHealthcare Global, which provides global health care solutions for travelers, expatriates, and employers. Customers can access UnitedHealthcare Global’s services through their website or phone number.
- Temporary or short-term policies: Golden Rule Insurance Company offers temporary or short-term health insurance policies for people who need coverage for a limited period of time, such as between jobs, waiting for employer coverage, or during a life transition. These policies can last from 30 days to 12 months, depending on the state, and can be renewed up to 36 months in some states. They also offer short-term dental insurance for people who need dental care while waiting for a permanent plan.
Golden Rule Insurance Company financial details
Golden Rule’s premium costs vary based on factors like plan type, coverage, deductible, coinsurance, age, gender, and location. An example lists a $20.10 base monthly premium for a short-term medical plan for a 24-year-old non-smoking female with a $12,500 deductible and 60/40 coinsurance in ZIP code 46259. Actual premiums depend on individual health and criteria.
Golden Rule Insurance Company offers various payment methods for customers, ensuring flexibility and convenience. Options include online, automatic, phone, mail, and in-person payments. Customers can select payment frequencies, such as monthly, quarterly, semi-annually, or annually, and can make changes by contacting customer service or through their online account.
The company extends several discounts and promotional offers to assist customers in reducing their insurance premiums. These include the following:
- Safe driver discount: Eligible customers with a clean driving record may qualify for a safe driver discount.
- Multi-car discount: Insuring more than one vehicle with Golden Rule Insurance Company can result in savings through a multi-car discount.
- Good student discount: Students maintaining good grades may be eligible for discounts on their car insurance.
- Defensive driving course discount: Customers who complete an approved defensive driving course can receive discounts on their insurance policies.
- Anti-theft device discount: Installing an anti-theft device in their vehicles can make customers eligible for insurance discounts.
- Bundle discount: Bundling car insurance with other policies, such as home or life insurance, offers opportunities to save money on insurance premiums.
Golden Rule’s 2020-2021 claim ratio: 93.49% per 100 rupees, indicating efficient claim payout capacity in health insurance.
Company’s claims
- Claim process: To file a claim with Golden Rule Insurance Company, you need to follow these steps:
- Contact the company’s customer service department at 1-800-657-8205 to start the claim process and get guidance on the specific requirements.
- Provide proof of the insured person’s death, such as a death certificate, along with any other required documents specified by the company.
- Submit the claim form and the supporting documents to the company by mail or fax.
- Wait for the company to review and process your claim. They may also conduct an investigation to verify the circumstances surrounding the insured person’s death.
- Receive the death benefit payment from the company if your claim is approved.
- Claim status: To check your claim status, you can visit the company’s website and log in to your account. You can also call 1-800-657-8205 for claims assistance.
- Required documents for claims: The required documents for claims may vary depending on the type and amount of the claim. However, some common documents that you may need to provide are:
- The death certificate of the insured person
- The original policy documents
- Any additional evidence requested by the company, such as medical records, police reports, etc.
- Average claim approval time: The average claim approval time for Golden Rule Insurance Company is not publicly available, as it may depend on several factors, such as the complexity of the claim, the completeness of the documentation, and the results of the investigation. However, according to some customer reviews, the company may take longer than expected to process and pay claims, and some claims may be denied or delayed due to pre-existing conditions or other reasons.
- Customer reviews of Golden Rule Insurance Company’s claims service are mixed. J.D. Power’s 2020 U.S. Individual Health Insurance Satisfaction Study rated the company as average for overall customer satisfaction. However, according to Consumer Affairs, negative reviews have been reported concerning customer service and claims processing. Customers have expressed frustration with unresponsiveness, rudeness, and unhelpfulness when filing or checking claims. Some have also experienced claim denials or delays without clear explanations.
Golden Rule Insurance Company coverage details
Policy exclusions for Golden Rule Insurance Company’s health insurance plans encompass various conditions and services that are not covered or receive reduced benefits. These exclusions are:
- Pre-existing conditions: Conditions for which treatment was recommended or received within a specified period before coverage begins.
- Experimental or investigational procedures: Unproven treatments not meeting medical standards.
- Cosmetic surgery: Aesthetic procedures unless medically necessary due to functional impairment.
- Routine eye and hearing care: Non-essential services for non-illness or injury-related needs.
- Dental care: Dental treatments, except for jaw or mouth-related illness or injury.
- Infertility treatment: Fertility-enhancing services like in vitro fertilization.
- Maternity care: Pregnancy, childbirth, or abortion, unless medically necessary.
- Mental health and substance abuse: Excluding medically necessary treatment.
- Preventive care: Non-covered services for illness or injury prevention.
- Weight loss: Services related to weight loss or obesity, unless medically necessary.
Coverage limits for Golden Rule Insurance Company’s health insurance plans include:
- Annual limit: Maximum benefits paid in a calendar year, which may vary by plan and state.
- Lifetime limit: Maximum benefits paid over the insured’s lifetime, varying by plan and state.
- Benefit period limit: Maximum benefits for specific periods, such as hospitalization or surgeries.
- Service-specific limit: Maximum benefits for certain services, like home health care or physical therapy.
Deductibles vary by plan and state, with the amount paid before insurance coverage begins. For example, a short-term medical insurance plan in Indiana with a $12,500 deductible and 60/40 coinsurance costs $20.10 per month.
Golden Rule Insurance Company offers add-ons or riders to enhance health insurance coverage:
- Dental insurance: Coverage for dental services, including exams, cleanings, fillings, crowns, and implants.
- Vision insurance: Coverage for vision services, including exams, eyeglasses, and contact lenses.
- Critical illness insurance: Pays a lump-sum benefit upon diagnosis of critical illnesses like cancer, heart attack, or stroke.
- Accident insurance: Provides benefits for injuries sustained in covered accidents, varying by type and severity.
- Supplemental indemnity insurance: Offers daily benefits for hospitalization or specific outpatient services, such as surgery or chemotherapy, depending on the type and duration of the service.
Golden Rule Insurance Company FAQ’S
Discovering Short Term Health Insurance:
Short term health insurance offers quick, adaptable coverage for temporary needs. Explore short-term plans and apply today.
How Soon Can I Get Covered? In many cases, you can get covered as early as the next day after you apply.
Do I Need to Purchase Short Term or Temporary Health Insurance During a Specific Enrollment Period?
No, you have the flexibility to apply for Short Term or Temporary health insurance at any time. This is distinct from Affordable Care Act (ACA) coverage, commonly referred to as Obamacare, which is only available during Open Enrollment or a qualified Special Enrollment period.
How Soon Can I Get Covered? In many cases, you can get covered as early as the next day after you apply.
Do I Need to Purchase Short Term or Temporary Health Insurance During a Specific Enrollment Period?
No, you have the flexibility to apply for Short Term or Temporary health insurance at any time. This is distinct from Affordable Care Act (ACA) coverage, commonly referred to as Obamacare, which is only available during Open Enrollment or a qualified Special Enrollment period.
“Can I Get Federal Tax Subsidies to Help Pay for Short Term Insurance?
No, federal tax subsidies are not available for temporary insurance plans, as they do not meet ACA’s minimum essential coverage criteria. However, Short Term health insurance plans typically come at a lower cost compared to ACA plans.
How Long Can I Have Coverage?
Short Term Limited Duration Insurance is typically regulated by federal rules for terms less than 12 months (364 days). Specific term lengths may vary by state; refer to your state’s plan brochure for details.
What If I Don’t Need Coverage For As Long As I Thought?
No worries; you can cancel your coverage at any time without facing penalties.
Can I Renew My Temporary Health Insurance Plan?
The federal rule allows for a maximum duration of 36 months of renewable coverage for Short-Term plans. However, certain states limit Short-Term health insurance plans to a fixed period that can’t be extended.
Can I Keep My Doctor?
Most likely, yes. UnitedHealthcare boasts one of the nation’s largest networks, comprising nearly 1.7 million healthcare professionals and around 6,400 medical facilities. This extensive network increases the probability that your current doctor is already part of it. Healthcare professionals in our network provide quality care at reduced costs.
Golden Rule basic information
Information | Details |
---|---|
Phone Number | 1-800-657-8205 |
Address | 7440 Woodland Drive, Indianapolis, IN 46278 |
Customer Service Contact | – Phone: 1-800-657-8205 |
– Mail: P.O. Box 31374, Salt Lake City, UT 84131-0374 | |
– Online Portal: [Website](insert link) | |
Policy Details | Available on the website for browsing, plan comparison, quotes, and applications |
Access to account for policy documents, benefits, claims, and payments | |
Email Address | Not publicly available; use the online contact form |
Fax Number | 801-478-7580 |
Operating Hours | Monday to Friday, 8 a.m. to 8 p.m. Eastern Time |
Closed on weekends and holidays |
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