Gray Insurance Company, Louisiana (LA): Contact information, Claims, Services, Payments, Ratings, Reviews, Careers, Premiums, Login

You may want to give Gray Insurance Company some thought if you’re searching for an insurance provider with expertise in the construction, oil and gas, energy, and maritime sectors.

This Louisiana-based company has been in business since 1953 and offers a range of coverage, services, and benefits to its clients.

In this article, I will review the Gray Insurance Company based on the following aspects:

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Contact information

Category Details
Phone Number Call the toll-free number at (504) 888-7790 or contact the nearest branch office (numbers are available on the website).
Address Corporate headquarters: 3601 N. I-10 Service Road West, Metairie, LA 70002-7029. Branch offices in various locations (addresses on the website)
Customer Service Email, fill out the online form on the website, or contact your assigned adjuster or agent.
Email Address General email: Specific departments or individual emails are available on the website.
Fax Number Company fax: (504) 454-6122. The branch office fax numbers are listed on the website.
Operating Hours Monday to Friday, 8:00 a.m. to 5:00 p.m. Central Time Closed on weekends and major holidays.

Gray Insurance Company claims

One of the most important factors to consider when choosing an insurance company is how they handle claims.

Gray Insurance claims to have a team of experienced and dedicated adjusters who provide a single point of contact for each insured.

They handle the claim from beginning to end, coordinating investigations and communications with the insured.

They are also proficient in litigation cost management and actively involved in maintaining appropriate claims reserves.

To report a claim, the insured can either call the toll-free number (877) 225-8442, contact their assigned adjuster, contact the branch office closest to the accident site, or report a claim online through the Gray Online Data (GOLD) system.

They are available 24/7 to provide immediate responses to their customers.

Gray Insurance Company, services

The company offers a variety of services to its clients, including:

  • Workers’ Compensation: This covers the statutory benefits for employees who are injured or become ill due to their work-related activities. It also includes Maritime Employers’ Liability, which covers the liabilities arising from the Jones Act, the Longshore and Harbor Workers’ Compensation Act, and other maritime laws.
  • Commercial General Liability: This covers the legal liability for bodily injury and property damage caused by the insured’s operations, products, or premises.
  • Business Automobile Liability: This covers the legal liability for bodily injury and property damage caused by the insured’s owned, hired, or non-owned vehicles.
  • Excess Liability: This provides additional limits of liability over the primary policies, up to $4 million per occurrence.
  • Surplus Lines Excess Liability: This is offered by Gray Surplus Lines Insurance Company, a subsidiary of Gray Insurance Company. It provides excess liability coverage to the construction and manufacturing industries, as well as owners, landlords, tenants, service and distribution, and public entities.

Gray Insurance Company, payments

Gray Insurance offers a funded self-insured retention (SIR)/deductible program that has been designed to provide the insured with an opportunity for maximum savings and protection.

The SIR/deductible is the amount that the insured agrees to pay for each claim before the insurance company pays the remaining amount.

The SIR/deductible can range from $25,000 to $1 million, depending on the insured’s risk profile and preference.

The insured can also choose to pay the SIR/deductible in installments or in a lump sum.

Gray Insurance Company Ratings

Gray Insurance Company is rated A- (excellent) by AM Best, a leading rating agency for the insurance industry.

This rating reflects the company’s strong balance sheet, operating performance, business profile, and enterprise risk management.

Gray Insurance Company, The reviews

Gray Insurance Company has received mixed reviews from its customers and employees.

On Google, the company has an average rating of 3.5 out of 5 stars, based on 11 reviews.

Some customers praised the company’s professionalism, responsiveness, and customer service, while others complained about the company’s delays, denials, and low settlements.

On Indeed, the company has an average rating of 3.6 out of 5 stars, based on 14 reviews.

Some employees appreciated the company’s culture, benefits, and management, while others criticized the company’s workload, communication, and turnover.

Gray Insurance Company careers

Gray Insurance Company offers a variety of career opportunities for those interested in working in the insurance industry.

The company has openings for underwriters, adjusters, accountants, auditors, loss prevention specialists, and more.

Gray Insurance provides competitive compensation, health and wellness benefits, retirement plans, paid time off, and professional development opportunities.

The company also values diversity, inclusion, and teamwork.

Gray Insurance Company premiums

Gray Insurance does not disclose its premiums on its website, as they vary depending on the type of coverage, the amount of SIR or deductible, the industry, the location, and the risk profile of the insured.

However, the company claims to offer competitive and flexible pricing options that suit the needs and budget of its clients.

The company also offers discounts and incentives for clients who implement loss prevention and safety programs.

Gray Insurance login

Gray Insurance provides a secure online portal for its clients and agents to access their policy information, make payments, report claims, and view documents.

You can access the portal by clicking on the “Login” button at the top right corner of the company’s website.

The clients and agents need to register and create an account before they can log in.

Who owns Gray Insurance Company?

Gray Insurance is a family-owned company that was founded by Denver F. Gray in 1953.

He developed a casualty package that combined coverage for general liability, automobile liability, and workers’ compensation for the offshore oil and gas industry.

The company expanded its operations and coverages over the years and became one of the leading insurance providers for the energy, oil and gas, maritime, and construction industries.

In 2019, the company partnered with Bernhard Capital Partners, a private equity firm that acquired a majority stake in the company.

The Gray family retained a significant minority interest and continues to be involved in the management and direction of the company.

Gray Insurance Louisiana

Gray Insurance Company is headquartered in Metairie, Louisiana, and has offices in Houston, Texas, and Mobile, Alabama.

The company serves clients in the Gulf Coast region and beyond, with a focus on the energy, oil and gas, maritime, and construction industries.

The company is licensed in all 50 states and has a network of over 300 independent agents.

Gray Surplus Lines Insurance company

Gray Surplus Lines Insurance is a surplus lines insurance company that was launched by Gray Insurance Company in 2020.

Surplus lines insurance is a type of insurance that covers risks that aren’t available or affordable in the standard market.

Surplus lines insurance companies are not regulated by the state and are not subject to the same rules and requirements as admitted insurance companies.

However, they are subject to the oversight of the Surplus Lines Association of Louisiana, which monitors their financial stability and compliance.

Gray Insurance Company, the workers’ compensation

Gray Insurance offers workers’ compensation coverage to its clients, which covers the statutory benefits for employees who are injured or become ill due to their work-related activities.

The benefits include medical expenses, lost wages, disability payments, and death benefits.

The company also offers maritime employers’ liability coverage, which covers the liabilities arising from the Jones Act, the Longshore and Harbor Workers’ Compensation Act, and other maritime laws.

Maritime workers who are injured or killed on the job can claim additional rights and remedies under these laws.

What is the Gray Insurance Company AM Best rating?

AM Best is a leading rating agency for the insurance industry, which evaluates:

AM Best assigns ratings from A++ (superior) to D (poor), based on a comprehensive analysis of various factors.

Gray Insurance Company and Gray Surplus Lines Insurance Company are both rated A- (Excellent) by AM Best

The rating indicates that they have an excellent ability to meet their ongoing insurance obligations and a stable outlook.

What is insurance loss prevention?

Loss prevention is a form of risk management that reduces the potential for losses in an insurance policy.

Gray Insurance offers loss prevention services to its clients, which include safety, health, and hygiene resources.

The company has a team of skilled safety professionals who partner with insured clients to increase their safety performance and reduce their exposure to hazards and accidents.

Gray Insurance also provides risk surveys, training, and consultations every month.

The company believes that a successful accident prevention program involves the involvement of the insured, the agent, and the insurer.


Gray Insurance Company is a reputable and reliable insurance company that caters to the needs of the energy, oil and gas, maritime, and construction industries.

The company offers a range of coverages, services, and benefits to its clients, as well as a funded SIR/Deductible program that allows for maximum savings and protection.

The company has a strong financial rating, a loyal customer base, and a dedicated workforce.

Gray Insurance has a subsidiary, Gray Surplus Lines Insurance Company, which provides excess liability coverage for the surplus lines market.

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