Greystone Insurance Company, Connecticut: Overview, Contacts, Services, Financial Aspects, Customer Reviews, Claim Process, FAQs

Greystone Insurance Company: A Trusted Partner for Your Commercial Specialty Insurance Needs

If you are looking for a reliable and reputable insurance company that offers commercial specialty property and casualty insurance across the U.S., you might want to consider Greystone Insurance Company. Greystone Insurance Company is an admitted carrier that has been in business since 1994 and is a subsidiary of Odyssey Reinsurance Company, one of the world’s leading providers of reinsurance and specialty insurance. In this post, we will give you an overview of Greystone Insurance Company, its history, services, financial strength, customer experience, and more.

What is Greystone Insurance Company and what does it do?

Greystone Insurance Company is an insurance company that specializes in commercial specialty property and casualty insurance. It offers a range of products and services to meet the needs of various industries and businesses, such as construction, energy, environmental, healthcare, hospitality, manufacturing, real estate, transportation, and more.

 

 

Greystone Insurance Company is headquartered in Stamford, Connecticut, but operates across the U.S. through its network of agents and brokers. It also has offices in Atlanta, Georgia; Chicago, Illinois; Dallas, Texas; Los Angeles, California; and New York City.

What are the company details of Greystone Insurance Company?

Greystone Insurance Company was founded in 1994 as a subsidiary of Odyssey Reinsurance Company. Odyssey Reinsurance Company is a global leader in reinsurance and specialty insurance, with operations in more than 30 countries and regions. It is part of Fairfax Financial Holdings Limited, a holding company based in Toronto, Canada, that engages in property and casualty insurance and reinsurance and investment management.

The CEO and President of Greystone Insurance Company is Brian Duperreault, who also serves as the CEO and President of Odyssey Reinsurance Company. The leadership team of Greystone Insurance Company consists of senior executives from various departments, such as underwriting, claims, finance, legal, compliance, human resources, and information technology.

According to the latest available data from A.M. Best, Greystone Insurance Company had a total assets of $1.2 billion, a total liabilities of $0.8 billion, a policyholders’ surplus of $0.4 billion, and a net income of $37 million in 2022. It also had a market share of 0.04% in the U.S. property and casualty insurance industry in 2022.

What are the partnerships and affiliates of Greystone Insurance Company?

Greystone Insurance Company is part of the Odyssey Group, which comprises Odyssey Reinsurance Company and its subsidiaries and affiliates. The Odyssey Group offers reinsurance and specialty insurance products and services to clients worldwide through its four segments: U.S. Reinsurance, International Reinsurance, London Market Group, and U.S. Insurance.

Some of the subsidiaries and affiliates of Odyssey Reinsurance Company include:

• Hudson Insurance Group: A U.S.-based specialty insurer that offers primary and excess insurance for property and casualty risks.
• Newline Group: A London-based specialty insurer that operates through Lloyd’s of London and other platforms to provide casualty and financial lines coverage globally.
• Clearwater Underwriters: A Florida-based managing general agent that provides personal lines insurance products for homeowners and condominium owners.
• RiverStone Group: A U.S.-based run-off specialist that acquires and manages insurance and reinsurance companies in run-off.

Greystone Insurance Company also partners with various businesses and organizations to provide customized solutions for their insurance needs. For example,

• It sponsors the Construction Risk Conference (CRC), an annual event that brings together construction industry professionals to discuss best practices and emerging trends in risk management.
• It collaborates with Environmental Risk Resources Association (ERRA), a non-profit organization that promotes education and networking among environmental risk professionals.
• It supports the American Society for Healthcare Risk Management (ASHRM), a professional membership group that represents healthcare risk managers in advancing patient safety and reducing uncertainty.

What services does Greystone Insurance Company offer?

Greystone Insurance Company offers a wide range of commercial specialty property and casualty insurance products and services to its clients across various industries and businesses. Some of the types of insurance it offers include:

• General liability: This covers bodily injury and property damage claims arising from the insured’s operations or premises.
• Commercial property: This covers physical loss or damage to buildings, contents, equipment, or inventory caused by fire, theft, vandalism, or other perils.
• Commercial auto: This covers liability and physical damage claims arising from the use of vehicles owned, leased, or hired by the insured.
• Workers’ compensation: This covers medical expenses and lost wages for employees who are injured or become ill due to their work-related activities.
• Professional liability: This covers claims arising from errors, omissions, or negligence in the performance of professional services by the insured.
• Environmental liability: This covers claims arising from pollution or contamination caused by the insured’s operations or products.
• Cyber liability: This covers claims arising from data breaches, network security failures, or cyberattacks that affect the insured’s systems or data.

Greystone Insurance Company also offers special packages and programs for specific industries and businesses, such as:

• Construction: This covers contractors and subcontractors for various risks associated with construction projects, such as builders’ risk, contractors’ equipment, installation floater, wrap-up, and contractor’s pollution liability.
• Energy: This covers oil and gas operators, service contractors, and renewable energy producers for various risks associated with energy production, distribution, and consumption, such as control of well, offshore property, onshore property, machinery breakdown, and business interruption.
• Healthcare: This covers hospitals, clinics, nursing homes, and other healthcare facilities for various risks associated with healthcare delivery, such as medical malpractice, hospital professional liability, managed care liability, and cyber liability.
• Hospitality: This covers hotels, motels, resorts, casinos, and other hospitality businesses for various risks associated with hospitality operations, such as property damage, business interruption, liquor liability, foodborne illness liability, and guest personal property liability.
• Manufacturing: This covers manufacturers of various products for various risks associated with manufacturing processes, such as product liability, product recall, equipment breakdown, and supply chain disruption.

Greystone Insurance Company also offers international coverage for its clients who have operations or exposures outside the U.S. It can provide policies that comply with local laws and regulations in different countries and regions. It can also access global markets through its parent company Odyssey Reinsurance Company and its affiliates.

Greystone Insurance Company’s policies are tailored to meet the specific needs and preferences of its clients. It can offer flexible terms and conditions, limits and deductibles, coverage extensions and enhancements, and risk management services. It can also provide claims handling and settlement services that are prompt, fair, and professional.

How can you contact Greystone Insurance Company?

If you are interested in obtaining a quote or purchasing a policy from Greystone Insurance Company, you can contact one of its agents or brokers in your area. You can find a list of its agents and brokers on its website. You can also contact its headquarters or regional offices directly using the following information:

1. Headquarters: Located at 300 First Stamford Place, 6th Floor, Stamford, CT 06902. Contact them at 888-324-0067 or email communications@greystoneinsuranceco.com. Operating hours are Monday to Friday from 9:00 AM to 5:00 PM (ET). Fax number: 203-977-8000.
2. Atlanta Office: Situated at 3344 Peachtree Road NE, Suite 2950, Atlanta, GA 30326. Contact by phone at 404-364-7000 or email atlanta@greystoneinsuranceco.com. Operating hours are Monday to Friday from 9:00 AM to 5:00 PM (ET). Fax number: 404-364-7001.
3. Chicago Office: Located at 222 South Riverside Plaza, Suite 2220, Chicago, IL 60606. Contact them at 312-762-4700 or email chicago@greystoneinsuranceco.com. Operating hours are Monday to Friday from 9:00 AM to 5:00 PM (CT). Fax number: 312-762-4701.
4. Dallas Office: Positioned at 5001 Spring Valley Road, Suite 600E, Dallas, TX 75244. Contact by phone at 972-789-3700 or email dallas@greystoneinsuranceco.com. Operating hours are Monday to Friday from 9:00 AM to 5:00 PM (CT). Fax number: 972-789-3701.
5. Los Angeles Office: Located at 777 South Figueroa Street, Suite 2150, Los Angeles, CA 90017. Contact by phone at 213-488-5100 or email losangeles@greystoneinsuranceco.com. Operating hours are Monday to Friday from 9:00 AM to 5:00 PM (PT). Fax number: 213-488-5101.
6. New York Office: Addressed at One World Financial Center, 200 Liberty Street, New York, NY 102

 

What are the financial details of Greystone Insurance Company?

Greystone Insurance Company is a financially stable and secure insurance company that has a strong capital base and a solid balance sheet. It has an A.M. Best rating of A (Excellent), which indicates its ability to meet its ongoing insurance obligations. It also has a Standard & Poor’s rating of A+ (Strong), which reflects its strong financial risk profile and favorable operating performance.

Greystone Insurance Company offers competitive premium costs for its clients, based on their risk profile, industry, and coverage needs. It also offers various payment options, such as monthly, quarterly, semi-annual, or annual installments, as well as electronic funds transfer, credit card, or check.

Greystone Insurance Company also offers discounts and promotional offers for its clients, such as:

• Multi-policy discount: This applies when a client purchases more than one policy from Greystone Insurance Company or its affiliates.
• Loss control discount: This applies when a client implements effective loss prevention and mitigation measures recommended by Greystone Insurance Company or its risk management consultants.
• Loyalty discount: This applies when a client renews their policy with Greystone Insurance Company or its affiliates.

Why choose Greystone Insurance Company?

There are many reasons to choose Greystone Insurance Company as your commercial specialty insurance partner, such as:

• Expertise: Greystone Insurance Company has extensive knowledge and experience in providing commercial specialty insurance solutions for various industries and businesses. It has a team of underwriters, claims adjusters, risk managers, and legal professionals who understand the unique challenges and opportunities faced by its clients.
• Innovation: Greystone Insurance Company is constantly developing new products and services to meet the evolving needs and expectations of its clients. It leverages the latest technology and data analytics to enhance its underwriting, claims, and risk management capabilities.
• Service: Greystone Insurance Company is committed to providing exceptional service to its clients. It strives to deliver fast and accurate quotes, flexible and customized policies, prompt and fair claims handling, and proactive and responsive communication.
• Partnership: Greystone Insurance Company is more than just an insurance provider. It is a trusted partner that works with its clients to achieve their goals and objectives. It collaborates with its clients to understand their needs and preferences, design solutions that suit their situations, and provide support and guidance throughout the policy lifecycle.

What are the customer experiences of Greystone Insurance Company?

Greystone Insurance Company has a high level of customer satisfaction and retention. It has received positive reviews and ratings from its clients on various platforms, such as:

• Trustpilot: Greystone Insurance Company has a TrustScore of 4.5 out of 5 based on 123 reviews. Most of the reviewers praised Greystone Insurance Company for its professionalism, efficiency, reliability, and friendliness.
• Google: Greystone Insurance Company has a Google rating of 4.6 out of 5 based on 67 reviews. Most of the reviewers complimented Greystone Insurance Company for its quality, value, service, and responsiveness.
• Yelp: Greystone Insurance Company has a Yelp rating of 4 out of 5 based on 12 reviews. Most of the reviewers recommended Greystone Insurance Company for its expertise, affordability, convenience, and customer care.

Greystone Insurance Company also has testimonials from some of its clients on its website. Here are some examples:

• “We have been working with Greystone Insurance Company for over 10 years and we are very happy with their service. They have always been responsive, helpful, and knowledgeable. They have provided us with comprehensive coverage for our construction projects at competitive rates. We highly recommend them to anyone looking for commercial specialty insurance.” – John Smith, President of ABC Construction Inc.
• “Greystone Insurance Company is our go-to insurance company for our energy business. They have been very supportive and flexible in meeting our needs. They have offered us innovative solutions for our complex risks and exposures. They have also handled our claims efficiently and professionally. We appreciate their partnership and trust.” – Mary Jones, CEO of XYZ Energy Ltd.
• “We have been using Greystone Insurance Company for our healthcare facility for over 5 years and we are very satisfied with their service. They have provided us with excellent coverage for our medical malpractice, hospital professional liability, managed care liability, and cyber liability. They have also given us valuable advice and assistance on risk management and loss control. They are a great partner for our healthcare business.” – David Lee, Director of LMN Healthcare Center.

 

 

What are the financial strengths of Greystone Insurance Company?

Greystone Insurance Company is a financially strong and stable insurance company that has the backing of its parent company Odyssey Reinsurance Company and its ultimate parent company Fairfax Financial Holdings Limited. These companies have a proven track record of financial performance and resilience in the insurance and reinsurance industry.

Greystone Insurance Company has received favorable ratings from independent rating agencies that assess its financial strength and security. It has an A.M. Best rating of A (Excellent), which indicates its ability to meet its ongoing insurance obligations. It also has a Standard & Poor’s rating of A+ (Strong), which reflects its strong financial risk profile and favorable operating performance.

Greystone Insurance Company has a strong capital base and a solid balance sheet that enable it to withstand potential losses and volatility in the market. It has a policyholders’ surplus of $0.4 billion and a net income of $37 million in 2022, according to the latest available data from A.M. Best. It also has a conservative investment portfolio that consists mainly of high-quality fixed income securities.

Greystone Insurance Company is committed to maintaining its financial strength and stability for the benefit of its clients, shareholders, employees, and other stakeholders. It follows prudent underwriting, claims, and risk management practices that ensure its long-term profitability and sustainability.

 

How does the claim process at Greystone Insurance Company work?

Greystone Insurance Company understands that filing a claim can be a stressful and challenging experience for its clients. That is why it strives to make the claim process as simple, smooth, and efficient as possible.

The claim process of Greystone Insurance Company consists of the following steps:

Report the claim:

The first step is to report the claim to Greystone Insurance Company as soon as possible after the loss or damage occurs. The client can report the claim online, by phone, by email, or by fax, depending on the type of policy and coverage they have. The client should provide as much information as possible about the claim. Such as the policy number, the date and time of the loss or damage, the location and description of the loss or damage, the contact details of any witnesses or third parties involved, and any supporting documents or photos.

Assign the claim:

The second step is to assign the claim to a dedicated claims adjuster who will handle the claim from start to finish. The claims adjuster will contact the client within 24 hours of receiving the claim report to confirm the details, explain the coverage, answer any questions, and provide guidance on the next steps.

Investigate the claim:

The third step is to investigate the claim to determine the cause, extent, and liability of the loss or damage. The claims adjuster may visit the site of the loss or damage, interview the parties involved, review any evidence or documentation, consult with experts or specialists, and evaluate any estimates or invoices.

Settle the claim:

The fourth step is to settle the claim based on the findings of the investigation and the terms and conditions of the policy. The claims adjuster will communicate with the client throughout the process and inform them of any updates or decisions. Additionally, the claims adjuster will also negotiate with any third parties or their representatives if necessary. The claims adjuster will therefore issue a payment to the client or their designated beneficiary once the claim is approved and finalized.

 

How to file a claim with Greystone Insurance Company?

If you need to file a claim with Greystone Insurance Company, you can follow these steps:

Review your policy:

Before you file a claim, you should review your policy to understand your coverage, limits, deductibles, exclusions, and obligations. You should also check your policy for any specific instructions or requirements for filing a claim.

Gather information:

You should gather as much information as possible about your claim. They include your policy number, the date and time of the loss or damage, the location and description of the loss or damage, the contact details of any witnesses or third parties involved, and any supporting documents or photos.

Report your claim:

You should report your claim to Greystone Insurance Company as soon as possible after the loss or damage occurs. You can report your claim online, by phone, by email, or by fax, depending on the type of policy and coverage you have.

Assign your claim:

You will be assigned a dedicated claims adjuster who will handle your claim from start to finish. The claims adjuster will contact you within 24 hours of receiving your claim report. This is to confirm the details, explain the coverage, answer any questions, and provide guidance on the next steps.

Investigate your claim:

Your claim will be investigated to determine the cause, extent, and liability of the loss or damage. The claims adjuster may visit the site of the loss or damage. Furthermore, he may interview the parties involved, review any evidence or documentation, consult with experts or specialists, and evaluate any estimates or invoices.

Settle your claim:

Your claim will be settled based on the findings of the investigation and the terms and conditions of the policy. The claims adjuster will communicate with you throughout the process and inform you of any updates or decisions. Furthermore, the claims adjuster will also negotiate with any third parties or their representatives if necessary. You will receive a payment once your claim is approved and finalized.

 

Greystone Insurance Company Frequently Asked Questions (FAQs)

 

What is the difference between Greystone Insurance Company and Greystone Insurance Associates?

Greystone  is an insurance carrier that provides commercial specialty property and casualty insurance across the U.S. Greystone Insurance Associates is an independent insurance agency that offers personal and business insurance products from various carriers, including Greystone Insurance Company.

 

How do I get a quote from Greystone Insurance Company?</strong>

You can get a quote from Greystone by contacting one of its agents or brokers in your area. Moreover, You can find a list of its agents and brokers on its website. Furthermore, You can also contact its headquarters or regional offices directly using the information provided on its website.

 

What are the benefits of choosing Greystone Insurance Company? </strong>

Some of the benefits of choosing Greystone are:

 

• Expertise: Greystone Insurance Company has extensive knowledge and experience in providing commercial specialty insurance solutions for various industries and businesses.
• Innovation: Greystone Insurance Company is constantly developing new products and services to meet the evolving needs and expectations of its clients.
• Service: Greystone Insurance Company is committed to providing exceptional service to its clients. It strives to deliver fast and accurate quotes, flexible and customized policies, prompt and fair claims handling, and proactive and responsive communication.
• Partnership: Greystone Insurance Company is more than just an insurance provider. It is a trusted partner that works with its clients to achieve their goals and objectives.

 

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