GuideOne Elite Insurance Company (Iowa): Overview, Contacts, Services, Financials, Claims, Reviews and Benefits

GuideOne Elite Insurance Company (Iowa) belongs to the GuideOne Insurance family. It’s a financially stable company known for excellent customer service.

GuideOne Elite provides various property and casualty insurance products to businesses and individuals in Iowa and other states. Their headquarters are in West Des Moines, Iowa.

An image of GuideOne Elite Insurance Company (Iowa)
GuideOne is a financially stable company known for its strong profitability. [Image: The Insurer]

GuideOne Elite Insurance Company (Iowa)

GuideOne Elite Insurance Company (Iowa) is part of the GuideOne Insurance family, established in 1947.

It’s a property and casualty insurance provider with a broad range of products for businesses and individuals.

GuideOne Elite holds licenses to operate in Iowa and multiple other states, and its headquarters is in West Des Moines, Iowa.

GuideOne Elite boasts financial stability and a history of exceptional customer service. It has earned an “A” (excellent) rating from A.M. Best, a prominent insurance rating agency.

Additionally, GuideOne Elite is dedicated to giving back to the communities it serves through its philanthropic branch, the GuideOne Foundation.

Contact Details

Department Contact Information
Corporate Headquarters 1111 Ashworth Road, West Des Moines, IA 50265-3538
Claims Center Call 1 (888) 748-4326 or email
Corporate Communications Email
Customer Service Email or call 1 (877) 448-4331

Services and Products

GuideOne Elite Insurance Company (Iowa) provides a broad range of property and casualty insurance products and services to businesses and individuals. Here’s what they offer:

For Businesses:

  1. Commercial property insurance
  2. Commercial liability insurance
  3. Workers’ compensation insurance
  4. Professional liability insurance
  5. Business interruption insurance
  6. Commercial auto insurance
  7. Employment practices liability insurance
  8. Directors and officers liability insurance
  9. Surety bonds
  10. Pollution liability insurance
  11. Inland marine insurance
  12. Crime insurance

For Individuals:

  1. Homeowners insurance
  2. Renters insurance
  3. Auto insurance
  4. Umbrella insurance
  5. Life insurance
  6. Long-term care insurance
  7. Disability insurance
  8. Pet insurance

GuideOne Elite also provides various services for its policyholders, including:

  1. Risk management consulting
  2. Claims assistance
  3. Safety training programs
  4. Loss control resources
  5. Policyholder discounts

Financial Details of GuideOne Elite Insurance Company (Iowa)

An image illustration of GuideOne Elite Insurance Company (Iowa)
GuideOne Elite has a simple claims process for policyholders.[Image: The Insurer]

GuideOne is a financially stable company known for its strong profitability. A.M. Best, a top insurance rating agency, has given the company an “A” (excellent) rating.

This rating shows that GuideOne Elite has the financial strength to meet its commitments to policyholders.

For the year 2022, here are some important financial details about GuideOne Elite:

  • Total assets: $3.2 billion
  • Policyholder surplus: $1.1 billion
  • Net income: $120 million
  • Combined ratio: 93%

A combined ratio below 100% means that GuideOne Elite is making more underwriting profit than it’s incurring in underwriting losses. This is a positive sign for the company’s financial well-being.

Claims and Cancellations

GuideOne Elite Insurance Company (Iowa) has a simple claims process for policyholders. You can file a claim online, by phone, or by mail.

The claims team at GuideOne Elite will work with you to quickly and fairly settle your claim.

GuideOne Elite also provides resources to help you with the claims process, including:

  1. A 24/7 claims hotline
  2. A dedicated claims team
  3. A claims portal to track your claim status
  4. A library of information about the claims process


GuideOne Elite Insurance Company (Iowa) can cancel insurance policies for various reasons, such as:

  1. Not paying premiums
  2. Providing false information on the policy application
  3. Violating the policy’s terms and conditions
  4. Having a history of excessive claims

If GuideOne Elite decides to cancel your policy, they will send you written notice. The notice will explain why they are canceling your policy and when it will be canceled.

You have the right to appeal a cancellation decision. If you want to appeal, contact GuideOne Elite customer service.

Customer Reviews

Customers generally give positive reviews to GuideOne Elite Insurance Company (Iowa).

They appreciate the company’s friendly and knowledgeable customer service, competitive rates, and efficient claims process.

Here are a few quotes from Trustpilot reviews:

Benefits of GuideOne Elite Insurance Company (Iowa)

  1. Financial Strength: GuideOne Elite boasts an “A” (excellent) rating from A.M. Best, reflecting its robust financial stability and ability to fulfill policyholder obligations.
  2. Wide Range of Products and Services: The company offers an extensive selection of property and casualty insurance products tailored for both businesses and individuals, including business insurance, personal insurance, and umbrella insurance.
  3. Competitive Rates: GuideOne Elite provides competitive rates on its insurance products, along with enticing discounts for policyholders. These discounts encompass multi-policy savings and rewards for claims-free driving.
  4. Excellent customer service: GuideOne Elite is dedicated to delivering top-notch customer service. Their team comprises experienced agents who are well-equipped to assist with your insurance requirements.
  5. Claims Assistance: The company offers a streamlined claims process that simplifies the filing and settlement of claims. Their claims team collaborates closely with policyholders to expedite and fairly resolve claims.
  6. Risk Management Consulting: For business policyholders, GuideOne Elite extends risk management consulting services. These services help businesses identify and minimize risks, ultimately leading to lower insurance premiums.
  7. Safety Training Programs: Both business and personal policyholders can benefit from the safety training programs provided by GuideOne Elite. These programs aid businesses in reducing workplace accidents and help individuals mitigate the risk of accidents.
  8. Loss Control Resources: The company offers a diverse array of loss control resources to policyholders, assisting them in preventing losses and thereby saving money in the long term.
  9. Policyholder Discounts: GuideOne Elite offers policyholders various discounts, such as multi-policy discounts and rewards for maintaining a claims-free record. These discounts contribute to cost savings on insurance premiums.

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