Home State County Mutual Insurance Reviews, Customer Service, Complaints, BBB, Yelp

Home State County Mutual Insurance Reviews

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Home State County Mutual Insurance Company is a Texas-based insurer that offers various types of insurance. But is it reliable and trustworthy/PHOTO: Files

Home State County Mutual Insurance Company is a Texas-based insurer that offers various types of insurance, such as auto, home, renters, and commercial.

But how reliable and trustworthy is this company? What do customers say about their products, services, and claims?

Here is an honest review of Home State County Mutual Insurance Company, based on the latest information and customer feedback.

Home State County Mutual Insurance Complaints

One of the best ways to evaluate an insurance company is to look at the complaints filed against it by customers.

According to the National Association of Insurance Commissioners (NAIC), Home State County Mutual Insurance Company received a total of 42 complaints in 2020, which resulted in a complaint ratio of 1.46.

This means that the company received more complaints than the average for its market share.

Most of the complaints were related to:

  • delays in claim handling
  • denial of claims
  • unsatisfactory settlement or offer
  •  poor customer service
  • billing issues
  • policy cancellations

Home State County Mutual Insurance Reviews BBB

It is not accredited by the BBB, which means that it has not met the BBB’s standards of trust and accountability.

The company has a BBB rating of F, which is the lowest possible rating.

The BBB has received 18 customer reviews and 36 customer complaints about Home State County Mutual Insurance Company.

The average customer rating is 1 out of 5 stars, which indicates a very low level of customer satisfaction.

An Infographic of Home State County Mutual Insurance Reviews

Home State County Mutual Insurance Reviews Yelp

It has a Yelp page that shows its location, contact information, and customer reviews.

The company has a Yelp rating of 1 out of 5 stars, based on 8 reviews.

The reviews on Yelp are mostly negative, with customers expressing dissatisfaction and frustration with the company’s claim handling, customer service, and communication.

Customers have also accused the company of being dishonest, unprofessional, and incompetent.

Home State County Mutual Customer Service

The Company claims that it provides excellent customer service and that it values its customers and their satisfaction.

However, based on the customer reviews and complaints, this does not seem to be the case.

Many customers have reported having negative experiences with the company’s customer service, and have rated it as poor, terrible, or nonexistent.

Some of the common problems that customers have encountered with the company’s customer service are:

  • Long wait times and hold times
  • Unanswered calls and messages
  • Unreturned calls and messages
  • Unfriendly, rude, or disrespectful representatives
  • Unhelpful, uninformative, or misleading representatives
  • Unresolved, delayed, or ignored issues
  • Unreasonable, unfair, or inconsistent policies
  • Unwillingness to listen, cooperate, or compromise

Home State County Mutual Insurance Claims

One of the most important aspects of an insurance company is how it handles claims.

Customers expect their claims to be processed quickly, fairly, and efficiently.

However, Home State County Mutual Insurance Company does not seem to meet these expectations, based on the customer reviews and complaints.

Many customers have reported experiencing delays, denials, and difficulties in filing and settling their claims with the company.

To file a claim with Home State County Mutual Insurance Company, customers can call the toll-free number 1-800-392-2202, or visit the company’s website and follow the prompts.

Who Owns Home State County Mutual Insurance Company

Home State County Mutual Insurance Company is owned by Home State Insurance Group, Inc., a Texas-based holding company that operates several insurance subsidiaries.

Home State County Mutual Contact

Contact Method Contact Information
Phone (Main) 254-776-4521
Phone (Toll-Free) 1-800-392-2202
Fax 254-776-9217
Email info@homestate.net
Website http://www.homestate.net/hsindex.htm

A Table of Home State County Mutual Contact Information

Conclusion

Home State County Mutual Insurance Company is a Texas-based insurer that offers various types of insurance, such as auto, home, renters, and commercial.

However, the company has a poor reputation and performance, based on customer reviews and complaints.

The company has received a high number of complaints and a low rating from the NAIC and the BBB.

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