How to Get a Breast Pump Through Insurance with Aeroflow: What You Need to Know

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Are you pregnant or breastfeeding and looking for a breast pump? You may be eligible to get one through your insurance with Aeroflow, a company that specializes in maternity and breastfeeding supplies. In this article, you will learn how Aeroflow works, what it offers, and what are the benefits and drawbacks of using their service/PHOTO COURTESY: Instagram

Are you a soon-to-be mama overflowing with excitement and a touch of anxiety about pumping?

Fear not Aeroflow, a company specializing in maternity and breastfeeding supplies, wants to be your navigation guide through the breast pump maze.

But before you dive in, let’s answer some of your burning questions:

If you are pregnant or breastfeeding, you may have heard of Aeroflow, a company that helps you get a breast pump through your insurance.

But is Aeroflow a good company, and is it worth using their service?

In this article, we will review Aeroflow’s history, products, process, and customer feedback, and help you decide if Aeroflow is right for you.

What is Aeroflow?

Aeroflow is a medical supply company and breast pump retailer that was founded in 2001.

The company is based in Asheville, North Carolina, and has over 300 employees.

The medical company is an accredited provider of durable medical equipment (DME) and a preferred provider with many commercial and Medicaid plans.

Aeroflow specializes in providing breast pumps, compression garments, catheters, sleep apnea devices, and other medical supplies to patients across the country.

Comparison of Aeroflow and Other Breast Pump Retailers/Medical Supply Companies

Feature Aeroflow Byram Healthcare Edgepark Milk Stork Pumps for Mom
Primary Focus Breast pumps Medical supplies & equipment Medical supplies & equipment Breast pumps & lactation support Breast pumps
Products Offered Wide range of breast pumps, accessories, and nursing supplies Wide range of medical supplies & equipment, including some breast pumps Wide range of medical supplies & equipment, including some breast pumps Wide range of breast pumps & accessories, lactation support services Wide range of breast pumps & accessories
Insurance Coverage Works directly with insurance companies to cover breast pump costs May or may not work with insurance companies for breast pumps May or may not work with insurance companies for breast pumps Works with some insurance companies for breast pumps May or may not work with insurance companies for breast pumps
Pricing Competitive, with various financing options available Competitive Competitive Can be more expensive than other options Competitive
Customer Service Generally good, with dedicated specialists for breast pump inquiries Good Good Excellent, with lactation consultants on staff Good
Online Ordering Yes Yes Yes Yes Yes
Shipping & Returns Free shipping on orders over $50, free returns within 30 days Free shipping on orders over $50, free returns within 30 days Free shipping on orders over $50, free returns within 30 days Free shipping & returns Free shipping & returns
Additional Services Offers lactation support resources & blog Offers educational resources & support services Offers educational resources & support services Offers lactation consultations & breastfeeding classes Offers personalized support & guidance
Overall Rating Good Good Good Excellent Good

What does Aeroflow offer?

Aeroflow offers a wide range of breast pumps from different brands, such as Medela, Spectra, Philips Avent, Lansinoh, and more.

The medical company also offers exclusive bundles that include pump accessories, cases, and more.

It works with your insurance to determine your coverage and eligibility and helps you get a breast pump at little or no cost to you.

The medical company also provides customer service, support, and education to help you choose the best breast pump for your needs and lifestyle.

How does Aeroflow work?

To get a breast pump through Aeroflow, you need to follow these steps:

– Fill out a qualify-through insurance form on Aeroflow’s website, using your primary medical insurance information.
– Wait for a breast pump specialist to contact you by phone or email, and confirm your personal and insurance information.
– Choose a breast pump from the options that are covered by your insurance, or upgrade to a different model for an additional fee.
– Provide your doctor’s information, and let Aeroflow obtain a prescription for your breast pump if needed.
– Wait for Aeroflow to ship your breast pump to your address, based on the guidelines from your insurance provider.

What are the benefits of using Aeroflow?

Using Aeroflow has several benefits, such as:

Saving time and money:

Aeroflow handles the paperwork, communication, and claim filing with your insurance, so you don’t have to worry about it.

Aeroflow also offers free shipping and free pumping parts for eligible customers.

Having more options and features:

Aeroflow has access to over 100 insurance providers and offers more breast pump options and features than most insurance companies.

You can choose from different types, models, brands, and accessories of breast pumps, depending on your preference and budget.

 Getting support and education:

Aeroflow has a team of breast pump specialists, lactation consultants, and customer service representatives who can answer your questions, provide guidance, and offer tips and resources to help you with your breastfeeding journey.

What are the drawbacks of using Aeroflow?

Using Aeroflow may also have some drawbacks, such as:

Having to wait for your breast pump:

Depending on your insurance policy, you may not be able to receive your breast pump until a certain time before or after your due date.

This may be inconvenient if you need a breast pump sooner or want to prepare in advance.

Paying extra for some breast pumps:

Some breast pumps may not be fully covered by your insurance, and you may have to pay an upgrade fee to get them.

This may vary depending on your insurance plan and the breast pump model you choose.

Experiencing delays or errors:

Some customers have reported experiencing delays, errors, or miscommunication with Aeroflow, such as receiving the wrong breast pump, getting charged incorrectly, or not getting a response from customer service.

These issues may be rare or resolved quickly, but they can still cause frustration or inconvenience.

What do customers say about Aeroflow?

Aeroflow has received mostly positive feedback from customers, who have praised the company for its convenience, efficiency, and quality.

The medical company has a 4.7 out of 5 rating on Amazon, a 4.6 out of 5 rating on Google, and a 4.5 out of 5 rating on Trustpilot.

Some of the common compliments that customers have given the medical company are:

  1. They made the process of getting a breast pump easy and hassle-free.
  2. Aeroflow offers a variety of breast pump options and features to choose from.
  3. They shipped the breast pump quickly and for free.
  4. They provided excellent customer service and support.

However, the medical company has also received some negative feedback from customers, who have complained about the company for its delays, errors, and charges.

Aeroflow has a 2.5 out of 5 rating on Yelp, a 2.3 out of 5 rating on Sitejabber, and a 1.9 out of 5 rating on Consumer Affairs.

Some of the common complaints that customers have given Aeroflow are:

  1.  They took too long to process, ship, or deliver the breast pump.
  2. Aeroflow sent the wrong breast pump, parts, or accessories.
  3. They charged more than expected or were billed incorrectly.
  4. Aeroflow provided poor customer service and communication.


If you are looking for a hassle-free way to get a breast pump through your insurance, you should consider Aeroflow.

This company has a variety of breast pumps to suit your needs and preferences and takes care of all the paperwork and claim filing for you.

You can also count on their support and education to help you with your breastfeeding goals.

Of course, no company is perfect, and you may encounter some challenges, such as waiting time, extra costs, or errors.

But these are minor issues compared to the benefits that Aeroflow can offer you.

Aeroflow is a trusted and dependable company that can make your breastfeeding experience more convenient and cost-effective.


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