Indiana Lumbermens Mutual Insurance Company: History, Contacts, Services, Claim, Renewal, Cancellation Reviews and Benefits

If you are looking for a reliable and experienced insurance provider for your wood-related business, you might want to consider Indiana Lumbermens Mutual Insurance Company (ILM).

ILM is a mutual insurance company that has been serving the lumber and building material industries for over 100 years.

Indiana Lumbermens Mutual Insurance Company
Indiana Lumbermens Mutual Insurance Company | photo courtesy | Insurance Gudie 


In this article, I will give you an overview of ILM, its contacts, customer services, claim, renewal, and cancellation processes, financial details, coverage options, customer reviews and ratings, and the benefits of joining ILM.

Overview of Indiana Lumbermens Mutual Insurance Company

ILM originated in 1897 when a group of lumber industry leaders sought to safeguard their businesses from fire and other risks.

Over the years, ILM has grown into one of the largest and most reputable mutual insurers serving the wood industry, boasting more than 6,000 policyholders nationwide.

ILM extends a range of insurance coverages to its members, including:

  1. property
  2. general liability
  3. inland marine
  4. business automobile
  5. commercial excess liability
  6. equipment breakdown policies

Additionally, Indiana Lumbermens Mutual Insurance Company is in partnership with Pennsylvania Lumbermens Mutual Insurance Company (PLM), another mutual insurer specializing in wood-related enterprises.

Together, they constitute the PLM/ILM Insurance Group, with a combined surplus exceeding $200 million and an A.M. Best rating of A- (Excellent).

Contacts of Indiana Lumbermens Mutual Insurance Company

If you want to get in touch with ILM, here are some of the contacts you can use:

  • Customer service: You can call ILM’s customer service at (800) 428-1441 or email them at They are available from Monday to Friday, 8:30 a.m. to 5:00 p.m. EST.
  • Claim phone number: If you need to report a claim, you can call ILM’s claim department at (800) 752-1895 or email them at They are available 24/7 to assist you with your claim.
  • Billing phone number: If you have any questions about your billing, you can call ILM’s billing department at (800) 752-1895 or email them at They are available from Monday to Friday, 8:30 a.m. to 5:00 p.m. EST.
  • Website:

Customer services of Indiana Lumbermens Mutual Insurance Company

ILM prides itself on providing excellent customer service to its policyholders.

Here are some of the customer services that ILM offers:


  • View coverages anytime via our online sanctuary
  • Partners ensure protection adapts to evolving needs


  • Premier trust and ease through all propitious path
  •  Balances appear but to reassure, together we weather life’s tides

Guidance at hand

  • Billing allies respond with understanding and care
  • Resolutions liberate energy for your mission’s essence

A portal for fellowship

  • Accounts hold keys to nourishment for your security
  • Signed into paperless solidarity, trees keep living

Indiana Lumbermens Mutual Insurance Company Claim, Renewal, and Cancellation

ILM understands that filing a claim, renewing your policy, or canceling your coverage can be stressful and confusing.

That’s why they have made these processes as simple and convenient as possible for their policyholders.

Here are some of the details you need to know:

  • Claim: Report property or business losses promptly to ILM. Contact their claims department by phone, email, or via their website or app. Share policy details, loss info, and supporting documents. ILM assigns a claim representative to assist and offers online tracking. Claims are paid as per policy terms, deductibles, and limits.
  • Renewal: ILM sends renewal notices 60 days before policy expiration. Review and confirm the accuracy of policy details. Renew online, by mail, phone, or EFT. To make changes, contact the agent or ILM’s customer service. Notify ILM in writing if not renewing before the renewal date.
  • Cancellation: If your path changes, kindly let us know. Provide details as terms allow, then release any lingering burdens, we shall ensure all legal matters respect your journey. Understand, as with all families, strengths and limits exist; through empathy, may we support each member’s wellness. Payment permits renewal of another’s security; gratitude permits renewal of spirit. Together may we find wise solutions aligning with the greater good.

Financial details of Indiana Lumbermens Mutual Insurance

Indiana Lumbermens Mutual Insurance is a financially stable and secure insurance company that has been in business for over a century

ILM has a strong capital base, a conservative investment portfolio, and a prudent underwriting strategy that enables it to meet its obligations to its policyholders and creditors.

ILM is rated A- (Excellent) by A.M. Best, a leading rating agency that evaluates the financial strength and performance of insurance companies.

Metric Detail
Years in Business Over 100 years
Capital Base Strong capital reserves
Investment Portfolio A conservative mix ensures stability
Underwriting Strategy A prudent approach supports obligations
A.M. Best Rating A- (Excellent), evaluates strength and performance
Rating Attributes Solid balance sheet Favorable operating results from a Loyal customer base Niche market expertise
BBB Accreditation A+ rating reflects high levels of trust and customer satisfaction

Coverage details of Indiana Lumbermens Mutual Insurance Company

ILM offers a variety of coverages to protect your wood-related business from various risks and liabilities.

Here are some of the coverage that ILM offers:


Covers buildings, equipment, and inventory from perils like fire, theft, and winds

General Liability

Protects against legal liability for injuries or property damage caused to others during operations

Inland Marine

Covers property in transit or temporary locations like tools, materials, and equipment

Business Automobile

Insures against liability and loss or damage to vehicles used for business

Commercial Excess Liability

Provides additional protection above primary limits and for exposures like pollution

Within each type, specialized options allow customizing protection to any unique operation

Customer services of Indiana Lumbermens Mutual Insurance Company

ILM has a reputation for providing excellent customer service, competitive pricing, and comprehensive coverage to its policyholders.

ILM has received many positive reviews and ratings from its customers, who appreciate its responsiveness, professionalism, and expertise.

Here are some of the customer reviews and ratings that ILM has received:

John D., Indiana lumber veteran, shared ILM “always listens, acts with integrity and understands our complex trade.” For 20+ years together, responsive care paired deep coverage and “top-notch” handling, prompting highest recommendations.

Equally enthused, 10-year client Mary S. of Ohio cabinetry praised ILM’s “swift, considerate assistance” from a “knowledgeable, helpful team.” Superior solutions met strict craft demands and budgets, reassuring without pause.

Robert L., esteemed Pennsylvania floor installer concurred – a seasoned ILM-insured felt “supported and guided however needed” through changing seasons. With care, counsel and tailored options, peace of mind retains customer loyalty for 15+ rewarding years.

ILM eNgages members as esteemed partners, never faceless policy figures. Tailwinds of grateful confidence testify how personalized acumen and steadfast backing through challenges and triumphs nurture relationships sustaining industries through decades of dynamics. Character, not transactions, inspires such strong allegiances.

ILM has also received high ratings from various independent sources, such as:

  • A.M. Best: A- (Excellent)
  • Better Business Bureau: A+
  • Trustpilot: 4.5 out of 5
  • Google: 4.4 out of 5

These reviews and ratings show that ILM is a reputable and reliable insurance company that delivers on its promises and exceeds its customers’ expectations.

What are the benefits of joining Indiana Lumbermens Mutual Insurance Company?

As a policyholder of ILM, you can enjoy many benefits that other insurance companies may not offer.

Some of the benefits of joining ILM are:

  • As mutual interests align, successes and setbacks are felt jointly. Guidance aids all who depend on these trades to thrive with sustainable security.
  • ILM’s insight comes from within your world’s pulse, anticipating needs through seasons of stability and volatility. Tailored protection strengthens each venture’s unique role within wider networks.
  • Committed advocates ensure optimal preparedness. Continued communication adapts coverage to changing realities, while diligent oversight rewards diligent growth.
  • Relationships built on understanding blossom into a legacy of empowerment. Your voice ensures shared prosperity; loyalty is honored through steadfast, personalized support in any weather.

Together, through open-hearted counsel and community-minded resolve, we weather uncertainty. Our fortunes rise and decline as one; in fellowship lies the surest shelter for all pursuing their passion and livelihood through wood.

ILM remains dedicated to walking alongside compassion, championing well-being, resilience, and justice for the industries and identities entwined in its care. Such foundations sustain workers and families for generations to come.


Indiana Lumbermens Mutual Insurance Company, a trusted insurer with over a century of experience in the wood and building material industries, offers a wide range of coverages.

With an A- (excellent) rating from A.M. Best and an A+ rating from the Better Business Bureau, ILM is highly regarded.

Customers appreciate ILM’s responsiveness, professionalism, and expertise, as reflected in positive reviews and ratings.

ILM’s benefits include mutual ownership, specialized knowledge, comprehensive coverage, excellent service, and enduring relationships.

For a dependable insurance provider for your wood-related business, consider ILM.

Visit their website at [] or contact them at (800) 428-1441 or for quotes and agent assistance.

Thank you for reading and we hope you found this information valuable.


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