Insurance Company of the West: History, Founder, Contacts, Financial Details, Coverage Details, Claims, and Reviews

If you are looking for a dependable and official insurance organization that offers numerous services and products, you may need to recall the Insurance Company of the West (ICW Group).

ICW Group is a main national coverage carrier that offers employees’ compensation, earthquake, and automobile insurance to people and organizations.

 

In this article, we will give you a comprehensive guide to everything you need to know about the Insurance Company of the West, from its history and founder to its financial details and coverage options.

We will also share some of the online and technological features that make ICW Group stand out from its competitors, as well as some of the customer reviews that reflect its service quality.

Profile of Insurance Company of the West (ICW Group)

Category	Information
Company Name	Insurance Company of the West (ICW Group)
Specialization	Workers’ Compensation, Earthquake, Automobile Insurance
Ratings	AM Best: “A” / BBB: “A+”
Customer Reviews	Mixed sentiment on work-life balance, compensation, and culture
Online Features	Online portal, mobile app, telematics programs, risk management services
Headquarters	San Diego, CA, USA
Contact Information	Customer Service: (800) 877-1111 / claims: (877) 442-9669
Affiliates	Explorer Insurance Company (Auto) / VerTerra Insurance Company (Workers’ Comp)
Financial Strength	Total Assets: $3.5 billion / Policyholders’ Surplus: $1.1 billion
Coverage Offered	Workers’ Compensation, Earthquake, Automobile Insurance
Claims Process	Streamlined process with online reporting, claims representative, resolution
Founder	Robert K. Feldman

What is the Insurance Company of the West?

ICW (Insurance Company of the West</a> is a prominent property and workers’ compensation insurance company that is a part of the ICW Group of companies.

Insurance Company of the West is a prominent property and workers’ compensation insurance company, which is a part of the ICW Group of companies.

It is a well-known property and workers’ compensation insurance company that is part of the Insurance Company of the West Group as well.

The Insurance Company of the West (ICW) is a leading provider of property and workers’ compensation insurance and belongs to the ICW Group of companies.

Located in a prominent part of the Western United States, the Insurance Company of the West (ICW) is one of the leading property and workers’ compensation insurance carriers within the ICW Group.

ICW is a prominent property and workers’ compensation insurance company that belongs to the ICW Group and is part of the ICW Company of the West</a>.

Insurance Company of the West (ICW) is one of the most prominent insurance carriers in the United States that offers both property insurance and workers’ compensation insurance policies.

Founder of Insurance Company of the West

The founding father of the Insurance Company</a> of the West is Robert K. Feldman, who’s also the chairman and CEO of ICW Group.

Feldman began his career as an attorney and later became an entrepreneur inside the coverage enterprise.

He received the Insurance Company</a> of the West in 1978 and transformed it into a successful and varied insurance company.

Feldman is known for his visionary leadership, progressive techniques, and philanthropic endeavors.

He has acquired numerous awards and recognitions for his achievements and contributions to the coverage industry and the network.

Table of Contact for the Insurance Company of the West

If you want to contact the Insurance Company of the West, you can use the following information:

Department	Phone Number	Email Address
Customer Service	(800) 877-1111	customerservice@icwgroup.com
Claims Reporting	(877) 442-9669	newclaim@icwgroup.com
Billing Inquiries	(800) 877-1111	billing@icwgroup.com
Agent Support	(800) 877-1111	agentsupport@icwgroup.com

 

Insurance Company of the West Affiliates

Insurance Company of the West</a> is associated with two other insurance carriers under the ICW Group umbrella: Explorer Insurance Company and VerTerra Insurance Company.

Explorer Insurance Company specializes in offering personal automobile insurance products, covering various states, including;

1. California
2. Oregon
3. Florida
4. Arizona
5. Texas
6. Utah
7. Oklahoma
8. Georgia, Nevada,

VerTerra Insurance Company, on the other hand, focuses on providing workers’ compensation insurance products specifically in California.

Table of Financial Details of Insurance Company of the West

Insurance Company of the West exhibits robust financial health and performance. Here are key financial specifics for Insurance Company of the West as of December 31, 2022:

Financial Indicator	Value
Total Assets	$3.5 billion
Total Liabilities	$2.4 billion
Policyholders’ Surplus	$1.1 billion
Net Premiums Written	$1.3 billion
Net Income	$120 million

 

Coverage Details for Insurance Company of the West

ICW Group offers three main types of insurance products:

1. workers’ compensation
2.  earthquakes
3. automobile

Here are some of the coverage details for each product:

• Workers’ compensation: This product covers the medical expenses and lost wages of employees who are injured or become ill due to their work-related activities. It also protects employers from lawsuits arising from such injuries or illnesses. The Insurance Company of the West provides workers’ compensation insurance to various industries such as construction, manufacturing, hospitality, health care, retail, and more. It also offers customized solutions and services to help employers reduce their workers’ compensation costs and improve their safety performance.
• Earthquake: This product covers the damage or loss of property caused by an earthquake or related events such as fire, explosion, landslide, or volcanic eruption. It also covers the additional living expenses incurred by the policyholder if their home becomes uninhabitable due to an earthquake. The Insurance Company of the West provides earthquake insurance to homeowners, renters, condominium owners, and mobile homeowners in California. It also offers flexible coverage options and deductibles to suit the needs and budget of the policyholder.
• Automobile: This product covers the liability and physical damage of vehicles involved in an accident or other incidents such as theft, vandalism, or natural disasters. It also covers the medical expenses and personal injury protection of the driver and passengers of the insured vehicle. Insurance Company of the West provides automobile insurance to individuals in California, Oregon, Florida, Arizona, Texas, Utah, Oklahoma, Georgia, Nevada, South Carolina, Tennessee, Mississippi, Alabama, Arkansas, Louisiana, Missouri, Indiana, Illinois, Ohio, Pennsylvania, New Jersey, Maryland, Virginia, and North Carolina through its affiliate, Explorer Insurance Company. It also offers competitive rates and discounts to eligible customers.

Claims Process and Headquarters of Insurance Company of the West

The ICW Group offers a streamlined and user-friendly claims process for its policyholders.

Below, we outline the key steps involved when submitting a claim with the ICW Group:

• Report the claim. The policyholder can report the claim online [here], by phone at (877) 442-9669, by email at newclaim@icwgroup.com, or by fax at (858) 350-2990. The policyholder should provide as much information as possible about the incident and the parties involved.
• Receive a claim number: The policyholder will receive a claim number and a confirmation email after reporting the claim. The claim number will be used to track the status and progress of the claim.
• Get assigned a claims representative: The policyholder will be assigned a claims representative who will handle their claim and communicate with them throughout the process. The claims representative will review the claim details, investigate the facts, evaluate the damages, and determine the coverage and liability.
• Resolve the claim: The policyholder will receive a settlement offer from the claims representative based on the coverage and liability of their policy. The policyholder can accept or negotiate the offer until they reach an agreement with the claims representative. The policyholder will then receive a payment for their claim or a denial letter explaining why their claim was denied.

The headquarters of the ICW Group are located at:

15025 Innovation Drive San Diego, CA 92128, USA

Online and Technological Features of Insurance Company of the West

The ICW Group has several online and technological features that make it convenient and easy for its customers and agents to access and manage their policies. Some of these features are:

• Online portal: The policyholders and agents can access their online portal here to view their policy details, make payments, request changes, download documents, report claims, track claims status, and more.
• Mobile app: The policyholders can download the ICW Group mobile app from Google Play or App Store to access their policy information, make payments, report claims, contact their agent or claims representative, find nearby repair shops or medical providers, and more.
• Telematics: Policyholders who have automobile insurance through Explorer Insurance Company can enroll in DriveRate®, a telematics program that tracks their driving behavior and rewards them with discounts based on their safe driving habits. The policyholders can use a device that plugs into their vehicle’s diagnostic port or a smartphone app that connects to their vehicle’s Bluetooth to record their driving data, such as speed, mileage, braking, acceleration, time of day, and location.
• Risk management: Policyholders who have workers’ compensation insurance can benefit from ICW Group’s risk management services that help them prevent and reduce workplace injuries and illnesses. Some of these services are safety training programs, ergonomic assessments, industrial hygiene surveys, loss control consultations, safety audits, return-to-work programs, wellness initiatives, and more.

Insurance Company of the West Service Reviews

Here are some reviews for the ICW Group.