Is AXA Insurance Legit? A Comprehensive Review

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Is AXA insurance legit? Find out in this comprehensive review of AXA’s travel, home and car insurance plans, customer reviews, ratings and claims process/PHOTO COURTESY: Facebook

AXA is one of the largest insurance companies in the world, operating in over 200 countries and offering various types of insurance policies, including travel, home and car insurance.

But is AXA insurance legit? How does it compare to other insurance providers in terms of coverage, price and customer satisfaction?

In this article, we will review AXA insurance.

AXA Travel Insurance Plans and Benefits

AXA offers three tiers of travel insurance plans:

  • Silver
  • Gold
  • Platinum

Each plan provides at least 100% trip cancellation and interruption coverage, as well as emergency medical and evacuation coverage.

The higher the plan, the more coverage and benefits you get, such as higher limits, pre-existing medical condition waiver, cancel for any reason coverage and concierge services.

You can buy AXA travel insurance online or through a travel agent.

AXA travel insurance is underwritten by Nationwide Mutual Insurance Company.

AXA Home Insurance Coverage and Features

AXA provides home insurance for both buildings and contents, with optional extras such as accidental damage, personal possessions, legal expenses and home assistance.

AXA home insurance covers a range of risks, such as fire, flood, theft, storm, subsidence and escape of water.

You can also get a discount if you have a burglar alarm, a no-claims bonus or a combined buildings and contents policy.

AXA home insurance is rated 4 out of 5 stars by Which? an independent consumer organization.

AXA Car Insurance Options and Discounts

AXA offers car insurance for different types of drivers, such as young drivers, classic car owners, van drivers and business users.

AXA car insurance includes features such as a courtesy car, windscreen repair, uninsured driver promise, lifetime guarantee on repairs and European cover.

You can also add breakdown cover, motor legal protection, personal injury cover and no claims discount protection.

AXA car insurance is rated 3 out of 5 stars by Which? based on customer satisfaction and policy elements.

AXA Customer Reviews and Ratings

AXA has mixed customer reviews and ratings on various platforms, such as, Trustpilot, Feefo and Google.

Some customers praise AXA for its competitive prices, easy online process, helpful staff and fast claims settlement.

However, some customers complain about AXA for its poor communication, long delays, low payouts, hidden charges and unfair rejections.

AXA has an average score of 2.48 out of 5 on Reviews.io4, based on 1,066 reviews.

AXA also has a customer feedback page on its website, where it displays its Feefo ratings and reviews.

AXA Claims Process and Support

AXA claims that it aims to make the claims process as simple and hassle-free as possible for its customers.

You can make a claim online, by phone, by email or by post, depending on the type of insurance you have.

AXA provides a dedicated claims handler, a 24/7 helpline and an online tracking system for your claim.

AXA also offers advice and guidance on how to prevent and deal with common issues, such as water leaks, burglaries and car accidents.


AXA is a legit insurance company that offers a range of insurance products and services for travellers, homeowners and drivers.

AXA has some advantages, such as a global presence, comprehensive coverage and flexible options.

However, AXA also has some drawbacks, such as mixed customer reviews, variable claims experience and limited discounts.

Therefore, it is important to compare AXA insurance with other insurance providers and read the policy documents carefully before buying.


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