Is Axa Travel Insurance Legit: Overview, Contacts, Services, Claims, Policy, Pros & Cons

Is Axa Travel Insurance Legit: Exploring the credibility of AXA Travel Insurance.

An image illustration of Axa Travel Insurance
A closer look at reviews, ratings, and real experiences to ensure a trustworthy journey ahead.

Travelers must have travel insurance to enjoy their trips without worrying about unexpected events ruining their plans.

Whether facing a medical emergency, flight cancellation, lost baggage, or a COVID-19 infection, travel insurance provides financial protection and assistance abroad.

With numerous travel insurance companies available, selecting the right one can be challenging.

This blog post reviews Axa Travel Insurance, one of the world’s most popular and reputable providers.

The post covers company details, basic information, services and products, pros and cons, claim process, policy options, and other relevant topics.

By the end, readers will have a clearer understanding of Axa Travel Insurance’s legitimacy and suitability for their travel needs.

Company Details

Axa Travel Insurance, part of Axa Partners, a global insurance and assistance services leader, operates under Axa Group.

Axa Group, founded in 1816 in France, is a trusted insurance giant with over 160,000 employees and 105 million customers across 62 countries.

Thomas Buberl serves as the current CEO, leading a diverse and experienced leadership team.

Basic Information

Before purchasing a policy, here is some key information about Axa Travel Insurance:

Phone Number +1 (855) 327-1442
Address 22 Cortlandt Street, 33rd Floor, New York, NY 10007, USA
Customer Service Contact [Contact Us](link to contact page)
Policy Details [Policy Wording](link to policy details)
Email Address customerservice@axatravelinsurance.com
Fax Number +1 (516) 342-2720
Operating Hours Monday to Friday, 9:00 AM to 5:00 PM EST

Services and Products

Axa Travel Insurance offers various plans catering to different trip types, ensuring comprehensive coverage and assistance abroad.

Whether a student, family, Schengen visa traveler, or globetrotter, Axa Travel Insurance has a solution.

Some services and products include:

  • Cruise Travel Insurance: Tailored for cruise travelers, covering trip cancellation, interruption, delay, missed connection, baggage loss or delay, emergency medical expenses, evacuation, repatriation, and optional benefits like cancel for any reason, rental car damage, and accidental death and dismemberment.
  • Schengen Travel Insurance: Designed for Schengen visa travelers, providing coverage for medical expenses up to €100,000, emergency dental care, repatriation, and assistance services. Includes COVID-19 protection under specified conditions.
  • Domestic Travel Insurance: Suited for domestic travelers, offering coverage for trip cancellation, interruption, delay, baggage loss or delay, emergency medical expenses, evacuation, repatriation, and optional benefits like cancel for any reason, rental car damage, and accidental death and dismemberment.
  • International Travel Insurance: Geared towards international travelers, providing coverage for trip cancellation, interruption, delay, baggage loss or delay, emergency medical expenses, evacuation, repatriation, and optional benefits like cancel for any reason, rental car damage, and accidental death and dismemberment.

Pros and Cons of Axa Travel Insurance

Pros:

  1. Backed by Axa Group: Axa Travel Insurance benefits from the support of Axa Group, a global leader in insurance and assistance services, renowned for its strong reputation and financial stability.
  2. Diverse Plans and Competitive Prices: Axa Travel Insurance offers a range of plans catering to different travelers and trips, featuring competitive prices and comprehensive coverage.
  3. 24/7 Travel Assistance: Axa Travel Insurance ensures round-the-clock travel assistance with access to certified medical providers and a multilingual support team.
  4. Simple Online Process: Axa Travel Insurance provides a straightforward and swift online quote and purchase process, delivering instant insurance certificates and policy documents.
  5. Positive Customer Reviews: The company has garnered positive customer reviews and ratings on various platforms like Trustpilot, Feefo, and Google.

Cons:

  1. Limited Coverage for Pre-existing Conditions: Axa Travel Insurance excludes coverage for pre-existing medical conditions unless a waiver is purchased and specific criteria are met.
  2. Restrictions on Travel to Advisory Regions: The insurance does not cover travel to countries or regions under a government or World Health Organization travel advisory or warning.
  3. Exclusions and Limitations: Axa Travel Insurance has certain exclusions affecting coverage, including restrictions on sports and adventure activities, alcohol and drug abuse, war, terrorism, and civil unrest.
  4. 10-day Free Look Period: While Axa Travel Insurance offers a 10-day free look period for policy cancellation and a full refund, this option is only valid if the trip has not commenced, or a claim has not been filed.

Claim Process

If you need to file a claim with Axa Travel Insurance, you can do so online or by mail.

You’ll need to provide information such as your policy number, contact details, trip details, proof of loss, and receipts.

The status of your claim can be checked online or by contacting customer service.

Axa Travel Insurance aims to process claims within 15 business days, depending on the complexity and completeness of the claim.

Policy Options

Axa Travel Insurance offers three main policy options: Silver, Gold, and Platinum, each with varying levels of coverage, benefits, and prices.

Travelers can compare these plans and select the one that best fits their needs and budget. A summary of the policy options is provided in the table below:

Plan Silver Gold Platinum
Trip Cancellation 100% of insured trip cost 100% of insured trip cost 100% of insured trip cost
Trip Interruption 100% of insured trip cost 150% of insured trip cost 150% of insured trip cost
Trip Delay $500 ($100 per day) $750 ($150 per day) $1,000 ($200 per day)
Missed Connection $250 $500 $750
Baggage Loss or Delay $750 $1,500 $3,000
Emergency Medical Expenses $25,000 $100,000 $250,000
Emergency Evacuation and Repatriation $100,000 $250,000 $500,000
Accidental Death and Dismemberment $10,000 $25,000 $50,000
Cancel for Any Reason Not Available Not Available Optional (75% of insured trip cost)
Rental Car Damage Not Available Not Available Optional ($35,000)

FAQs

How do I obtain a quote and purchase a policy from Axa Travel Insurance?

To acquire a quote and procure a policy from Axa Travel Insurance, visit their website and complete a straightforward form.

Provide details such as your state of residence, destination country, travel date, trip cost, and the number and age of travelers.

Afterward, compare the available plans and options, selecting the one that aligns with your needs and budget.

Payment can be made via credit card or PayPal, and you will promptly receive your insurance certificate and policy documents via email.

ALSO READ:

Spread the love