Is Freedom Life Health Insurance Legit? A Comprehensive Review

Freedom Life Health Insurance
Freedom Life Health Insurance | photo courtesy | Insurance Guide


Health insurance is a crucial necessity in the contemporary world, particularly given the escalating costs of medical care and life’s uncertainties.

Nonetheless, the landscape of health insurance companies is diverse, and not all providers live up to their claims of reliability and trustworthiness.

One such entity is Freedom Life Health Insurance, a subsidiary of USHEALTH Group, Inc., offering a spectrum of health coverage plans catering to both individuals and families.

The pivotal question arises: Is Freedom Life Health Insurance a legitimate service, or does it fall into the realm of scams?

This article endeavors to address this inquiry by scrutinizing various facets of the company, including its historical background, ownership, product offerings, claims procedure, and customer feedback, as well as its merits and demerits.

What is Freedom Life Health Insurance?

Founded in 1956 and based in Fort Worth, Texas, Freedom Life Insurance Company of America (FLICA) operates as a health insurance company and is wholly owned by USHEALTH Group, Inc.

This parent company also owns the National Foundation Life Insurance Company and Enterprise Life Insurance Company.

specializes in a variety of health coverage plans, including term life, accident, critical illness, dental, vision, and wellness benefits.

Freedom Life Health Insurance emphasizes providing cost-effective and flexible solutions tailored to the unique needs and financial considerations of each customer.

Who owns Freedom Life Health Insurance?

Owned by USHEALTH Group, Inc., a holding company established in 1982 and headquartered in Fort Worth, Texas, Freedom Life Health Insurance is under the leadership of Troy McQuagge, who holds the positions of CEO and President within the company.

As per the information available on its website, USHEALTH Group, Inc. boasts a substantial customer base of over 15 million individuals, with a network of more than 2,000 agents spanning 31 states.

The company has garnered recognition through various accolades, including the Gold Stevie Award, the One Planet Award, and the CEO World Award, acknowledging its achievements in customer service, innovation, and overall business performance.

How do I know that Freedom Life Health Insurance is legit?

To ascertain the legitimacy of Freedom Life Health Insurance, a reliable method is to examine its accreditation and assessments from impartial organizations evaluating factors like financial strength, stability, and customer satisfaction within the insurance industry.

For instance, Freedom Life Health Insurance holds an A+ rating from the Better Business Bureau (BBB), indicating a high level of reliability and responsiveness to customer concerns.

The company is also accredited by the BBB, attesting to its adherence to ethical business practices and quality customer service.

Furthermore, Freedom Life Health Insurance boasts an A- rating from AM Best, a global credit rating agency specializing in evaluating the financial robustness and creditworthiness of insurance firms.

An A- rating signals the company’s outstanding ability to fulfill its ongoing obligations to policyholders.

Freedom Life Health Insurance agent

Another method to confirm the legitimacy of Freedom Life Health Insurance is by reaching out to its agents, who are licensed and well-trained professionals equipped to assist customers in identifying the most suitable health coverage plan tailored to their specific needs and financial constraints.

These agents are affiliated with USHEALTH Advisors, LLC, the marketing branch of USHEALTH Group, Inc. and its subsidiaries.

As part of USHEALTH Advisors, agents are readily available to offer individualized service and assistance to customers, addressing any inquiries or concerns they may have regarding the company and its products.

Customers can locate a nearby agent by visiting the USHEALTH Advisors website or by dialing the toll-free number 1-800-387-9027.

What is the claims process like for Freedom Life Health Insurance?

The claims process for Freedom Life Health Insurance is designed to be straightforward and user-friendly for customers, who have the option to submit their claims via online channels, mail, or fax.

To enhance accessibility and transparency, customers can also monitor the progress of their claims through the secure MyUSHG account, an online portal available around the clock for managing health coverage.

Within the MyUSHG account, customers can access a range of information, including plan details, payment statements, explanations of benefits, ID cards, and the list of preferred providers.

As stated on the company’s website, Freedom Life Health Insurance endeavors to process claims within 10 business days of receipt and aims to disburse approved claims within 5 business days.

How does Family Freedom Life Health Insurance work?

Freedom Health Insurance operates by consolidating health coverage for the entire family under a single plan, providing potential savings and convenience compared to acquiring individual plans for each family member.

These plans extend coverage to spouses, children, and dependents, encompassing benefits such as term life, accident, critical illness, dental, vision, and wellness.

The flexibility of Family Freedom Health Insurance plans allows for customization to align with the unique needs and financial considerations of each family.

This involves selecting from various options, including deductibles, coinsurance, copayments, and benefit amounts.

Notably, Freedom Health Insurance plans are available for purchase year-round and offer portability, enabling customers to retain their coverage even in the event of job changes or relocations to different states.

What are the pros and cons of Freedom Life Health Insurance?

Freedom Health Insurance, like any health insurance provider, comes with its own set of advantages and disadvantages that individuals should carefully consider before deciding to purchase a plan from them.

Here are some of the pros associated with Freedom Health Insurance:

  1. It offers a diverse array of health coverage plans that can be customized to meet the specific needs and financial considerations of each customer.
  2. It holds a high rating from both the Better Business Bureau (BBB) and AM Best, affirming its trustworthiness and financial stability.
  3. It boasts a straightforward and convenient claims process, allowing customers to submit claims online, by mail, or via fax.
  4. It maintains a dedicated and experienced customer service team accessible through phone, email, or online chat.
  5. It operates with a network of over 2,000 agents spread across 31 states, providing customers with personalized service and support.

Despite these advantages, there are certain drawbacks associated with Freedom Health Insurance:

  1. Availability may be limited, as the company is currently licensed to operate in only 36 states and the District of Columbia.
  2. Coverage may not extend to all types of medical expenses, such as preventive care, maternity care, mental health care, or prescription drugs, depending on the chosen plan.
  3. Premiums, deductibles, coinsurance, or copayments may be higher compared to other health insurance providers, contingent on the selected plan.
  4. Certain plans may have exclusions, limitations, or waiting periods for specific benefits like pre-existing conditions, critical illnesses, or dental services.
  5. Some customers have lodged complaints, expressing concerns about issues like denied claims, delayed payments, poor communication, or misleading information, contributing to negative reviews.

Freedom Life Health Insurance Employee Reviews

To gain insights from an internal perspective on Freedom Health Insurance, one can turn to employee reviews available on platforms like Glassdoor, Indeed, or CareerBliss.

These websites enable current and former employees to rate and share their experiences with their employers.

According to these sources, Freedom Health Insurance has received an average rating of 3.5 out of 5 stars, based on 54 employee reviews.

Here are some of the positive and negative aspects highlighted by employees:


  1. It offers a flexible and rewarding work environment, allowing employees to set their schedules, work remotely, and earn commissions and bonuses.
  2. It provides comprehensive training and support, allowing employees to learn from experienced mentors, access online resources, and participate in seminars and workshops.
  3. It fosters a friendly and supportive culture where employees can collaborate with their peers, managers, and agents, and engage in social events and charitable activities.


  1. It experiences a high turnover rate, which may impact the morale and performance of employees, leading to feelings of pressure, stress, or burnout.
  2. It operates in a competitive and challenging market, subjecting employees to constant changes, regulatory demands, and competition from other health insurance companies.
  3. It offers a low base salary, which could pose challenges for employees in covering their expenses, particularly if they do not generate sufficient leads or sell enough policies.


Freedom Health Insurance stands as a legitimate health insurance provider offering diverse health coverage plans for both individuals and families.

The company boasts commendable ratings from reputable entities such as the BBB and AM Best, along with an efficient and straightforward claims process, a proficient customer service team, and an extensive network of over 2,000 agents spanning 31 states.

Nevertheless, there are certain drawbacks to consider, including limited availability, fluctuating costs and benefits, potential exclusions and limitations, and instances of negative feedback from some customers and employees.

Hence, customers should conduct thorough research, compare available plans and options, and seek guidance from an agent before finalizing a health insurance plan with Freedom Health Insurance.

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