Is Freeway Auto Insurance Legit? We Found Out if It Lives Up to the Hype

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Is Freeway Auto Insurance Legit? We Found Out if It Lives Up to the Hype (Photo by aleksandarlittlewolf on Freepik)

Struggling to find affordable insurance?

Freeway Auto might be the answer, but is it too good to be true?

Freeway Auto is a broker specializing in finding low-cost coverage for high-risk drivers.

In this article, we will investigate Freeway’s legitimacy and help you decide if it’s the right choice for you.

Is Freeway a real insurance company?

Freeway is not an actual insurer but a broker that connects you with partner companies that offer insurance policies.

This means that Freeway does not underwrite or pay claims but acts as an intermediary between you and the insurer.

The benefit of using a broker is that you can compare multiple quotes from different providers and find the best option for your needs and budget.

Freeway also has access to specialized options for high-risk drivers, such as SR-22, non-owner, and DUI insurance.

However, using a broker also has some drawbacks, such as less control over policy details, reliance on Freeway’s recommendations, and potential fees or commissions.

Legitimacy and Reputation:

One of the main concerns about Freeway is its legitimacy.

Is it licensed, financially stable, and trustworthy?

According to the Better Business Bureau, Freeway has an A+ rating and has been accredited since 2010.

Freeway also has a valid license to operate as a broker in all 50 states.

However, Freeway’s financial stability depends on the partner companies it works with, which may vary in quality and reliability.

Freeway’s complaint history is also mixed, with some customers praising its service and others reporting issues with billing, cancellation, and claims.

Freeway has also faced some legal troubles in the past, such as a lawsuit for deceptive advertising practices in 2016, which was settled out of court.

Coverage and Rates

Freeway offers a wide range of coverage options, depending on the partner companies it works with.

You can find basic liability insurance as well as comprehensive and collision coverage, which protects your vehicle from damage or theft.

You can also add optional coverages, such as uninsured or underinsured motorists, medical payments, roadside assistance, and rental reimbursement.

The rates offered by Freeway depend on several factors, such as your driving record, location, vehicle type, and chosen coverage.

Freeway claims to offer competitive rates, especially for high-risk drivers who may have trouble finding affordable insurance elsewhere.

Freeway Auto Insurance Contact information

Category Information
Phone Number Customer service: 888-443-4662 Corporate headquarters: (714) 252-25001
Address Local offices in 12 states, including California, Texas, Arizona, Nevada, and Florida. Use their office locator for details.
Customer Service Contact Phone, online chat, email, or in-person at local offices Details are available on their contact page.
Policy Details Various policy options: basic liability, comprehensive, collision, uninsured motorist, medical payments, etc.
Email Address Customer service: Accounts payable: accountspayable@confie.com1

Customer Service

Freeway’s customer service is available through phone, online chat, and email.

You can also visit one of its local offices, which are located in 12 states.

Freeway’s customer service has received mixed reviews from customers, with some praising its helpfulness and professionalism and others complaining about long wait times, rude agents, and poor communication.

Freeway’s complaint resolution process is transparent and responsive, as you can file a complaint online or by phone and expect a reply within 15 days.

How do I file a complaint with Freeway?

To file a complaint with Freeway, you can follow these steps:

  • Contact Freeway’s customer service by phone, online chat, email, or in person at one of their local offices.
  • Explain the nature of your complaint and provide any relevant information, such as your policy number, claim number, date of incident, etc.
  • Freeway will log your complaint in a central database and assign a member of staff to investigate it. They will aim to resolve your complaint within three business days. If they do, they will send you a final response letter that confirms the resolution and informs you of your right to refer the complaint to the Financial Ombudsman Service (FOS) if you are not satisfied.
  • If Freeway cannot resolve your complaint within three business days, they will send you an acknowledgment letter that tells you who is handling your complaint and when you can expect a final response. They will also keep you updated on the progress of their investigation.
  • Freeway will try to send you a final response letter within eight weeks of receiving your complaint. The letter will state the outcome of their investigation, the reasons for their decision, and any remedial action or redress they are offering. The letter will also inform you of your right to refer the complaint to the FOS if you are not satisfied.
  • If you are unhappy with Freeway’s final response, or if you do not receive a final response within eight weeks, you can refer your complaint to the FOS. The FOS is an independent and impartial body that can review your complaint and make a binding decision. You can find more information about the FOS and how to contact them here.

How long has freeway insurance been around?

Freeway Insurance has been around for more than 35 years.
Established in 1987 by Kelly Turton in Orange County, California, this company brings a rich legacy to its offerings.
It became a part of the Confie family of companies, one of the largest privately held insurance brokers in the United States, in 2008.
Freeway Insurance is now the largest privately held insurance distribution company in the United States


Freeway is a legitimate broker that offers low-cost insurance for high-risk drivers.

However, it is not an actual insurer, and its quality and reliability depend on the partner companies it works with.

Freeway has a good reputation with the BBB, but a mixed one with customers, who have reported both positive and negative experiences.

Freeway’s coverage and rates vary depending on your situation, but you can compare multiple quotes and find the best option.

Freeway’s customer service is available through various channels but may not always be satisfactory.

You should weigh the pros and cons of using Freeway and decide if it fits your needs and risk profile.

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