Is Tick Travel Insurance Legit?: A Comprehensive Review

An image to illustrate my target key phrase: Tick Travel Insurance
Is Tick Travel Insurance Legit?: A Comprehensive Review (Source: Freepik.com)

Tick Travel Insurance is one of the leading providers of travel insurance in Australia, offering a range of coverage options for domestic and international trips.

Tick Travel Insurance has been awarded the Mozo Experts Choice Award for Exceptional Value Basic Travel Insurance in 2020 and 2021 and has received over 10,000 positive reviews from satisfied customers on Trustpilot.

In this article, we will review the features, benefits, exclusions, and limitations of Tick Travel Insurance and compare it with other popular travel insurance brands in the market.

We will also share some tips and tricks on how to get the best deal and make the most of your travel insurance policy.

Assessing Tick Travel Insurance’s Legitimacy

When choosing a travel insurance provider, it is important to consider its legitimacy and effectiveness.

Registration and Authorization

Tick Travel Insurance is a trading name of Europ Assistance Australia Pty Ltd, which is a subsidiary of the global Generali Group.

Europ Assistance Australia Pty Ltd. is registered in Australia with the Australian Securities and Investments Commission (ASIC) under the Australian Business Number (ABN) 76 152 337 2671.

Europ Assistance Australia Pty Ltd is also authorized by ASIC to deal in and provide general advice on general insurance products under the Australian Financial Services Licence (AFSL) 4119131.

Tick Travel Insurance policies are underwritten by certain underwriters at Lloyd’s, which is the world’s leading insurance and reinsurance marketplace.

Lloyd’s is regulated by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) in the United Kingdom and is also licensed to operate in over 200 countries and territories.

Financial Stability and Underwriting

Tick Travel Insurance has strong financial backing from its parent company, Generi Group, and its underwriters, Lloyd’s.

Generic Group is one of the largest insurance groups in the world, with a total revenue of €69.7 billion and a net income of €2.1 billion in 2020.

Generic Group has a credit rating of A+ from Standard & Poor’s and A1 from Moody’s.

Lloyd’s is a well-established and respected insurance market, with a history dating back to 1688.

Lloyd’s has a credit rating of A+ from Standard & Poor’s, AA- from Fitch, and A from A.M. Best.

Lloyd’s has a strong capital position, with a central fund of £3.5 billion and a market-wide solvency ratio of 147% as of December 2020.

Customer Satisfaction and Claim Settlement

Tick Travel Insurance has received positive feedback from its customers, with over 10,000 reviews and a rating of 4.6 out of 5 on ProductReview.com.au.

Customers have praised Tick Travel Insurance for its competitive rates, easy-to-set-up process, and excellent and efficient customer service.

Tick Travel Insurance also has a simple and convenient online claims portal where customers can submit and check the status of their claims.

Alternatively, customers can also email or call Tick Travel Insurance for assistance.

According to ProductReview.com.au, Tick Travel Insurance has resolved most of the claims within 1-2 months and has approved more than half of the claims submitted

Contact information

Category Information
Phone Number General Enquiries: 1300 349 875; Emergency Assistance Overseas: +612 9333 3963 (24/7)
Address PO Box 282 Kensington Park, SA 5068
Customer Service Email: info@tickinsurance.com.au Online Chat (on the website)
Email Addresses General Enquiries, Claims, and Complaints: info@tickinsurance.com.au
Operating Hours Customer Service: Not specified Emergency Assistance: 24/7

Customer Reviews

Customer reviews and experiences can provide valuable insights into the quality and performance of a travel insurance provider.

The following are major issues raised by Tick Travel Insurance customers:

Positive Aspects:

  • Many customers have praised Tick Travel Insurance for its competitive rates, easy-to-set-up process, and excellent and efficient customer service.
  • Some customers have also appreciated the range of coverage options and the potential to balance costs with the coverage offered by Tick Travel Insurance.
  • A few customers have reported that their claims were handled quickly and fairly and that they received their reimbursements promptly.

Negative Aspects:

  • Some customers have complained about the delays, difficulties, and rejections of claims and the poor communication and transparency of the company.
  • Some customers have also expressed their frustration and disappointment with the claim process, the customer service, and the policy terms and conditions of Tick Travel Insurance.
  • A few customers have mentioned the problems with the online portal, the lack of response from customer support, and the exclusions and limitations of the policy.

Tick Travel Insurance claims

If you need to make a claim with Tick Travel Insurance, you have two options: you can either use the online claims portal or submit a manual claim form.

The online claims portal is the easiest and fastest way to submit and check the status of your claim.

Alternatively, you can download and complete the relevant claim form from the website, print, sign, and email it to assistance@tickinsurance.com.au.

Depending on the type of claim you are making, you may need to provide different documents and evidence to support your claim, such as receipts, invoices, medical reports, police reports, etc.

Retain all original documents and receipts until your claim undergoes assessment and approval.

Promptly reach out to Tick Travel Insurance in case of a claim and adhere to customer service instructions.

For further details on Tick Travel Insurance claims, visit their website or reach out via phone or email for any inquiries.

Their phone number is 1300 349 875 for general inquiries and +612 9333 3963 for emergency assistance overseas.

Their email address is info@tickinsurance.com.au.

Who owns tick travel insurance?

Tick Travel Insurance is wholly owned by Europ Assistance, which is a subsidiary of the global Generali Group.

Europ Assistance has a global presence in more than 200 countries, with a network of more than 750,000 assistance providers averaging 10 million assistance interventions every year.

Europ Assistance acquired Tick Travel Insurance in 2020.

Tick Travel Insurance policies are underwritten by certain underwriters at Lloyd’s, which is the world’s leading insurance and reinsurance marketplace

Tick Travel Insurance PDS

The product disclosure statement (PDS) is a document that contains the features, benefits, exclusions, and limitations of a travel insurance policy.

The PDS also explains the terms and conditions, the claim process, and the complaints procedure of the policy.

You can find the PDS of Tick Travel Insurance on their website

Tick Insurance complaints

The complaints are the negative feedback or experiences that customers have with a travel insurance provider.

The complaints may be about the policy, the claim, the customer service, or the communication of the provider.

Some of the common themes and patterns in the complaints are:

  • The claim process is slow, difficult, and unfair, and the provider rejects many claims based on exclusions and limitations.
  • The customer service is poor, unresponsive, and unhelpful, and the provider does not communicate or resolve the issues properly.
  • The policy does not cover many unplanned events, such as COVID-19, natural disasters, civil unrest, or personal reasons.
  • The online portal is problematic, and the customers cannot access or manage their policy or claim easily.

Conclusion

In this article, we have reviewed the legitimacy and effectiveness of Tick Travel Insurance

We have compared Tick Travel Insurance to some of its competitors in the market, based on factors such as

  • pricing
  • coverage options
  • customer service
  • claim processing.

We have also examined the customer reviews and feedback of Tick Travel Insurance and addressed some of the recurring concerns or negative experiences raised by customers.

Read also:

Spread the love