Landmark American Insurance Company, New Hampshire: Overview, Contacts, Services, Market Share, Financial Details, Partnership, Claim Process

What is Landmark American Insurance and Why Should You Consider It?

Landmark American Insurance Company is a domestic surplus lines insurer that operates in all 50 states, the District of Columbia, and some U.S. territories. It is part of RSUI Group, Inc., a leading underwriter of specialty insurance products. Landmark American Insurance Company was registered in New Hampshire on October 28, 2016, and has its principal office in Atlanta, Georgia.

Landmark American Insurance Company offers a wide range of insurance products for commercial and professional liability, property, marine, and personal lines. It also has a special package for high-net-worth individuals who need comprehensive coverage for their assets and liabilities.

Landmark American Insurance Company has international coverage that extends to Canada, Mexico, and some European countries.

Landmark American Insurance Company has a strong reputation for providing excellent service and claims handling. It has a network of experienced and trusted brokers who can help you find the best policy for your needs.

Landmark American Insurance Company also has a partnership with AIG Private Client Group, a leading provider of personal insurance solutions for affluent individuals.

If you are looking for a reliable and flexible insurance company that can meet your diverse and complex needs, you might want to consider Landmark American Insurance Company. In this post, we will give you more information about this company and its products, services, and benefits.

 

An image Illustration of Landmark American Insurance Company
Landmark American Insurance Company: Here for You, Your Guaranteed Insurance Partner
Photo Courtesy: localdatabase.com

 

Landmark American Insurance Company Overview

Landmark American Insurance Company is a subsidiary of RSUI Group, Inc., which is owned by Alleghany Corporation, a publicly traded holding company that engages in property and casualty insurance and reinsurance businesses. RSUI Group, Inc. was founded in 1987 and has three insurance companies under its umbrella: RSUI Indemnity Company, Landmark American Insurance Company, and Covington Specialty Insurance Company.

 

Landmark American Insurance Leadership Team

Landmark American Insurance Company has a leadership team that consists of the following members:

Steven R. Patterson, President and Chief Executive Officer

John F. Lumelleau, Executive Vice President and Chief Operating Officer

James E. Dixon, Executive Vice President and Chief Financial Officer

Michael J. O’Malley, Executive Vice President and Chief Underwriting Officer

David S. Leonard, Senior Vice President and Chief Claims Officer

Robert J. Byrnes, Senior Vice President and Chief Actuary

Mark A. Plummer, Senior Vice President and Chief Information Officer

 

Landmark American Insurance  Market Share

Landmark American Insurance Company has a market share of 0.03% in the U.S. surplus lines market as of 2020. It ranked 40th among the top 50 surplus lines insurers in terms of direct premiums written, which amounted to $237 million in 2020.

 

Landmark American Insurance Partnership and Affiliates

Landmark American Insurance Company has a strategic partnership with AIG Private Client Group, which is a division of AIG that specializes in personal insurance solutions for high-net-worth individuals. Through this partnership, Landmark American Insurance Company can offer its clients access to AIG’s products and services, such as:

Homeowners insurance that covers primary residences, secondary homes, vacation properties, historic homes, condominiums, co-ops, and rentals

Auto insurance that covers personal vehicles, collector cars, motorcycles, recreational vehicles, golf carts, and watercrafts

Excess liability insurance that provides additional protection beyond the limits of primary policies

Collections insurance that covers fine art, jewelry, wine, antiques, memorabilia, firearms, musical instruments, and other valuable items

Family protection insurance that covers kidnapping, ransom, extortion, cyber threats, identity theft, travel risks, personal security, and family office exposures

Private client services that include risk management consulting, loss prevention advice, appraisal services, claims advocacy, concierge services, and lifestyle enhancement programs

Landmark American Insurance Company also has affiliates with other businesses that are part of Alleghany Corporation or RSUI Group, Inc., such as:

TransRe: A global reinsurance company that provides reinsurance capacity to Landmark American Insurance Company

Capitol Transamerica Corporation: A regional property and casualty insurance company that operates in the Midwest and Pacific Northwest regions

Pacific Compensation Corporation: A workers’ compensation insurance company that operates in California

Darwin Professional Underwriters: A specialty insurance company that focuses on professional liability products

Insurance Services Offered by Landmark American Insurance Company

Landmark American Insurance Company offers a variety of insurance products for different lines of business, such as:

Commercial and Professional Liability: This line of business covers general liability, commercial umbrella, directors and officers liability, employment practices liability, fiduciary liability, cyber liability, errors and omissions liability, media liability, lawyers professional liability, and miscellaneous professional liability

Property: This line of business covers commercial property, inland marine, builders’ risk, differences in conditions, equipment breakdown, and terrorism

Marine: This line of business covers ocean cargo, hull and machinery, marine liability, and yacht

Personal Lines: This line of business covers homeowners, personal umbrellas, personal articles floater, and personal auto

Landmark American Insurance Company also has a special package for high-net-worth individuals who need comprehensive coverage for their assets and liabilities. This package is called Landmark Elite and it includes the following features:

A single policy that combines homeowners, personal umbrella, personal articles floater, and personal auto coverages

A customized policy that reflects the client’s lifestyle and preferences

A flexible policy that allows the client to choose the limits, deductibles, endorsements, and optional coverages that suit their needs

A comprehensive policy that provides coverage for a wide range of risks, such as water damage, sewer backup, identity theft, cyber threats, pet liability, and more

A superior policy that offers enhanced benefits, such as guaranteed replacement cost, cash settlement option, agreed value option, loss prevention services, and more

Landmark American Insurance Company has international coverage that extends to Canada, Mexico, and some European countries. However, the client must have a U.S. address and a U.S. broker to obtain a policy from Landmark American Insurance Company.

 

What are Some of the Policies that govern Landmark American Insurance Company Services?

Landmark American Insurance Company has various policies that govern its products and services. Some of these policies are:

Underwriting Guidelines: These are the criteria that Landmark American Insurance Company uses to evaluate the risk profile of a potential client and determine whether to accept or reject the application

Coverage Forms: These are the documents that specify the terms and conditions of the insurance contract between Landmark American Insurance Company and the client

Endorsements: These are the documents that modify or amend the coverage forms to reflect the specific needs or requests of the client

Exclusions: These are the situations or events that are not covered by the insurance contract

How to Contact Landmark American Insurance

Landmark American Insurance Company can be contacted through various channels. Here is their basic information in table format:

Contact Method Information
Phone Call at (404) 231-2366
Address Visit 945 E. Paces Ferry Road, Suite 1800, Atlanta, GA 30326
Customer Service Email Send an email to info@rsui.com
Operating hours available e Monday to Friday from 8:30 AM to 5:00 PM (ET)
Fax Fax documents to (404) 231-3758

 

Landmark American Insurance Company does not have a website of its own. However, it can be accessed through the website of RSUI Group, Inc., which is www.rsui.com. On this website, you can find more information about Landmark American Insurance Company and its products and services. You can also download forms and applications, submit claims online, access broker resources, and contact RSUI representatives.

Landmark American Insurance Financial Details

Landmark American Insurance Company has a strong financial performance and stability. It has an A.M. Best rating of A+ (Superior), which indicates its ability to meet its ongoing financial obligations to its policyholders2. It also has a Standard & Poor’s rating of A+ (Strong), which indicates its creditworthiness and financial strength. Landmark American Insurance Company has competitive premium costs that reflect its risk-based pricing strategy. It also has flexible payment options that allow its clients to choose the payment method and frequency that suit their budget. Some of these payment options are:

      • Electronic Funds Transfer (EFT): This option allows the client to authorize Landmark American Insurance Company to automatically deduct the premium amount from their bank account on a specified date
      • Credit Card: This option allows the client to pay their premium using their Visa or MasterCard credit card
      • Check: This option allows the client to mail their check to Landmark American Insurance Company along with their invoice or statement
      • Online Payment: This option allows the client to pay their premium online using their credit card or bank account through RSUI’s website

 

Why Choose Landmark American Insurance

Landmark American Insurance Company has many advantages that make it a great choice for your insurance needs. Some of these advantages are:

        • Experience and Expertise: Landmark American Insurance Company has been in the insurance industry for over 30 years and has a team of skilled and knowledgeable underwriters, claims adjusters, and brokers who can provide you with the best solutions for your risks
        • Innovation and Flexibility: Landmark American Insurance Company has a culture of innovation and flexibility that allows it to adapt to the changing needs and preferences of its clients. It offers customized and tailored policies that suit your specific situation and goals
        • Service and Claims Handling: Landmark American Insurance Company has a reputation for providing excellent service and claims handling. It has a responsive and courteous customer service team that can answer your questions and address your concerns. It also has a fast and fair claims process that can resolve your claims efficiently and effectively
        • Financial Strength and Stability: Landmark American Insurance Company has a strong financial performance and stability that ensures its ability to meet its obligations to its policyholders. It has high ratings from A.M. Best and Standard & Poor’s that reflect its financial strength and creditworthiness

Landmark American Insurance Customer Experience

Landmark American Insurance Company has a positive customer experience that reflects its high level of satisfaction and loyalty among its clients. It has received many reviews and ratings from various sources, such as:

Landmark American Insurance Company also has many testimonials from its clients who have shared their positive experiences with the company. Some of these testimonials are:
  • “I have been with Landmark American for over 10 years and I have never had any issues with them. They are always professional, courteous, and helpful. They have great products and services that meet my needs. I would highly recommend them to anyone looking for insurance.” – John D., New York
  • “Landmark American is an amazing insurance company that has always been there for me. They have handled my claims quickly and fairly. They have also given me discounts and rewards for being a loyal customer. I am very happy with Landmark American and I will continue to use them for my insurance needs.” – Mary S., California
  • “Landmark American is the best insurance company I have ever dealt with. They have customized my policy to fit my lifestyle and budget. They have also provided me with excellent customer service and claims handling. They have exceeded my expectations in every way.” – Robert L., Texas
Landmark American Insurance Company also has some complaints from its customers who have expressed their dissatisfaction or frustration with the company. Some of these complaints are:
  • “I had a terrible experience with Landmark American. They denied my claim for water damage to my home, saying it was not covered by my policy. They also raised my premium without notifying me. They are very unprofessional and dishonest.” – Lisa M., Florida
  • “Landmark American is a horrible insurance company that does not care about its customers. They delayed my claim for months, asking for unnecessary documents and information. They also offered me a low settlement that did not cover my losses. They are very rude and unhelpful.” – James K., Illinois
  • “Landmark American is a scam insurance company that tries to rip off its customers. They charged me hidden fees and penalties for canceling my policy. They also refused to refund me the unused portion of my premium. They are very greedy and unethical.” – Sarah T., Georgia

Landmark American Insurance  Financial Strengths

Landmark American Insurance Company has several financial strengths that demonstrate its ability to fulfill its financial obligations to its policyholders. Some of these financial strengths are:

  • Assets: Landmark American Insurance Company has total assets of $1,069 million as of December 31, 2020. This indicates its capacity to pay its liabilities and claims
  • Capital: Landmark American Insurance Company has a total capital of $414 million as of December 31, 2020. This indicates its solvency and stability
  • Surplus: Landmark American Insurance Company has a total surplus of $382 million as of December 31, 2020. This indicates its profitability and growth potential
  • Net Income: Landmark American Insurance Company has a net income of $64 million as of December 31, 2020. This indicates its efficiency and performance

 

How Their Claim Process Works

Landmark American Insurance Company has a simple claim process that involves the following steps:

  • Report the Claim: The first step is to report the claim to Landmark American Insurance Company as soon as possible after the loss or damage occurs. You can report the claim online through RSUI’s website, by phone, by fax, or by email. You will need to provide your policy number, contact information, and details of the loss or damage
  • Assign the Claim: The second step is to assign the claim to a claims adjuster who will handle your claim. The claims adjuster will contact you within 24 hours of receiving your claim report and will guide you through the claim process. The claims adjuster will also review your policy and coverage, investigate the cause and extent of the loss or damage, and evaluate your claim
  • Settle the Claim: The third step is to settle the claim with Landmark American Insurance Company. The claims adjuster will make a settlement offer based on the policy terms and conditions, the evidence and documentation provided, and the applicable laws and regulations. You can accept or reject the settlement offer, or negotiate for a different amount. Once you agree on a settlement amount, Landmark American Insurance Company will issue a check or a direct deposit to you

How to File a Claim with Landmark American Insurance

 To file a claim with Landmark American Insurance Company, you will need to follow these steps:
  • Gather Information: Before you file a claim, you will need to gather some information that will help you report the claim and support your claim. Some of this information is:
      • Your policy number and contact information
      • The date, time, and location of the loss or damage
      • The description and extent of the loss or damage
      • The names and contact information of any witnesses, injured parties, or third parties involved
      • The police report number, if applicable
      • The photos, videos, receipts, invoices, estimates, or other documents that show the loss or damage

     

  • Report the Claim: After you gather the information, you will need to report the claim to Landmark American Insurance Company as soon as possible. You can report the claim online through RSUI’s website at www.rsui.com/claims/report-a-claim, by phone at (404) 231-2366, by fax at (404) 231-3758, or by email at claims@rsui.com. You will need to provide your policy number, contact information, and details of the loss or damage
  • Cooperate with the Claim Process: After you report the claim, you will need to cooperate with the claim process by:
  • Communicating with your claims adjuster regularly and promptly
  • Providing any additional information or documentation requested by your claims adjuster
  • Allowing your claims adjuster to inspect the loss or damage
  • Protecting your property from further loss or damage
  • Following your policy terms and conditions
  • Not admitting liability or making any payments without Landmark American Insurance Company’s approval

Legal and Compliance Information of Landmark American Insurance Company

American Insurance Company is subject to various legal and compliance requirements that govern its operations and activities. Some of these requirements are:

Licensing: Landmark American Insurance is licensed as a domestic surplus lines insurer in New Hampshire. It is also eligible as a surplus lines insurer in all other states, the District of Columbia, and some U.S. territories. This means that it can write insurance policies for risks that are not covered by standard insurers in the admitted market

  • Regulation: Landmark American Insurance is regulated by the New Hampshire Insurance Department as its state of domicile and by the insurance departments of other states where it operates as a surplus lines insurer. This means that it must comply with the laws and regulations of each state regarding its financial condition, market conduct, taxation, reporting, and other matters
  • Accreditation: Landmark American Insurance is accredited by A.M. Best and Standard & Poor’s as rating agencies that evaluate its financial strength and creditworthiness. This means that it must maintain certain standards of performance and stability to retain its ratings
  • Auditing: Landmark American Insurance is audited by KPMG LLP as its independent auditor that examines its financial statements and internal controls. This means that it must follow generally accepted accounting principles (GAAP) and provide accurate and transparent financial information

Landmark American Insurance Policy Renewals and Cancellations

Landmark American Insurance has policies that govern its renewals and cancellations of insurance policies. Some of these policies are:

  • Policy Renewal Process: Landmark American Insurance Company has a policy renewal process that involves sending a renewal notice to its clients before their policy expires. The renewal notice contains the renewal terms and conditions, such as the premium amount, coverage limits, deductibles, and endorsements.

To get a quote from Landmark American Insurance Company, you have two options:

You can visit their website at www.rsui.com and fill out an online form with some basic information about yourself and the type of coverage you need

You can call their customer service team at (404) 231-2366 and speak to a representative who will ask you some questions and provide you with a quote.

Either way, you will need to have your policy number, contact information, and details of the loss or damage ready. You will also need to have a U.S. address and a U.S. broker to obtain a policy from Landmark American Insurance Company.

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