- Liberty Mutual Insurance Company is an American diversified global insurer and the sixth-largest property and casualty insurer in the United States.
- It was founded in 1912 as the Massachusetts Employees Insurance Association, following the passage of a law requiring employers to protect their employees with workers’ compensation insurance.
- It offers a wide range of insurance products and services, including personal automobile, homeowners, specialty lines, reinsurance, commercial multiple peril, workers compensation, commercial automobile, general liability, surety, and commercial property.
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Liberty Mutual Insurance Company(MA) Basic Information:
Phone Number | 617-357-9500 (corporate) <br> 1-800-290-8206 (customer service) |
Address | 175 Berkeley Street Boston, MA 02116 United States |
Customer Service contact online | e form policy |
y details personal | l automobile, homeowners, specialty lines, reinsurance, commercial multiple peril, workers compensation, commercial automobile, general liability, surety, and commercial property email |
l address | info@libertymutual.com |
Fax number | 617-350-7648 |
Operating hours Monday | y to Friday, 8:00 AM to 10:00 PM Eastern Time |
Liberty Mutual Insurance Company(MA) Services & Products:
- Types of insurance offered: Liberty Mutual offers a wide range of insurance products and services, including personal automobile, homeowners, specialty lines, reinsurance, commercial multiple-peril, workers compensation, commercial automobile, general liability, surety, and commercial property.
- Special packages or bundled services: Liberty Mutual offers some special packages or bundled services, such as multi-policy discounts, accident forgiveness, new car replacement, better car replacement, and roadside assistance.
- International coverage: Liberty Mutual operates in more than 30 countries and economies around the world, offering insurance solutions for individuals, businesses, and global corporations. It also provides travel insurance for customers who travel abroad.
- Temporary or short-term policies: Liberty Mutual does not seem to offer any temporary or short-term policies, as it focuses on providing long-term protection and value for its customers. However, it does allow customers to adjust or cancel their policies at any time, subject to certain terms and conditions.
Liberty Mutual Insurance Company(MA)Financial Details:
- Premium costs: The premium costs of Liberty Mutual’s insurance policies vary depending on the type, amount, and duration of coverage, as well as the risk profile of the insured. You can request a quote online at this link or by calling 1-800-290-82062.
- Payment options: Liberty Mutual accepts payment by check, money order, credit card, or electronic funds transfer. You can choose to pay monthly, quarterly, semi-annually, or annually. You can also pay online, by phone, or by mail.
- Discounts and promotional offers: Liberty Mutual offers some discounts and promotional offers, such as multi-policy discounts, accident forgiveness, new car replacement, better car replacement, and roadside assistance. You can find more details about the discounts and offers on their website at this link.
- Claim payout ratio: The claim payout ratio of Liberty Mutual is not publicly available, but according to its website, it has paid over $20 billion in claims in 2022. It also states that it has a strong financial position and a high rating from A.M. Best.
How To File A Claim With Liberty Mutual Insurance Company(MA)
- Claim process: To file a claim, you need to contact Liberty Mutual by phone, email, or online form. You will need to provide your policy number, personal information, and details of the incident that caused the claim You will also need to submit any supporting documents, such as medical bills, receipts, police reports, etc.
- Claim status: You can check the status of your claim by logging in to your online account or by calling 1-800-290-8206. You will need to provide your claim number and policy number to access your claim information.
- Required documents for claims: The documents required for claims vary depending on the type of policy and the nature of the claim. Some of the common documents are:
- Proof of identity and policy ownership
- Proof of loss or damage, such as photos, videos, repair estimates, etc
- Proof of payment, such as invoices, receipts, bank statements, etc
- Proof of medical treatment, such as prescriptions, diagnosis, hospital bills, etc
- Proof of legal liability, such as police reports, witness statements, court documents, etc
- Average claim approval time: Liberty Mutual strives to process and approve claims as quickly as possible, but the actual claim approval time may vary depending on the complexity of the claim, the availability of the documents, and the cooperation of the parties involved. You can track the progress of your claim online or by contacting your claims representative.
- Claim customer reviews: There are many customer reviews available online for Liberty Mutual’s claim service, but they are mixed. However, some customers complain about the company’s poor communication, its low and delayed payment, and its denial of valid claims.
Coverage Details:
- Policy exclusions: Liberty Mutual’s policies may have some exclusions, depending on the type and term of the policy. Some of the common exclusions are:
- Pre-existing conditions
- Intentional acts or fraud
- War or terrorism
- Nuclear or radioactive hazards
- Illegal or unlawful activities
- Coverage limits: Liberty Mutual’s policies have different coverage limits, depending on the type and amount of insurance. Some of the coverage limits are:
- Homeowners: up to the replacement cost of the dwelling and its contents, plus additional living expenses and personal liability.
- Specialty lines: varies by product, such as boat, motorcycle, umbrella, and pet insurance.
- Reinsurance: varies by contract, such as quota share, excess of loss, and facultative.
- Deductibles: Liberty Mutual’s policies may have deductibles, depending on the type and term of the policy. A deductible is the amount of money that the insured has to pay before the insurance company pays the claim. Some of the deductibles are:
- Personal automobile: varies by policy and coverage type, such as collision, comprehensive, and uninsured/underinsured motorist.
- Homeowners: varies by policy and peril type, such as fire, wind, and theft.
- Specialty lines: varies by product, such as boat, motorcycle, umbrella, and pet insurance.
- Reinsurance: varies by contract, such as quota share, excess of loss, and facultative.
- Add-ons or riders: Liberty Mutual’s policies may have add-ons or riders, depending on the type and term of the policy. An add-on or rider is an optional feature that provides additional benefits or coverage for an extra premium. Some of the add-ons or riders are:
- Personal automobile: rental car reimbursement, roadside assistance, new car replacement, better car replacement, and accident forgiveness.
- Homeowners: identity theft protection, water backup and sump pump overflow, inflation protection, and personal property replacement cost.
- Specialty lines: varies by product, such as boat, motorcycle, umbrella, and pet insurance.
- Reinsurance: varies by contract, such as quota share, excess of loss, and facultative.
- Commercial multiple-peril: varies by policy and coverage type, such as general liability, property damage, and business income.
Company Details:
- History and founding year: Liberty Mutual was founded in 1912 as the Massachusetts Employees Insurance Association, following the passage of a law requiring employers to protect their employees with workers’ compensation insurance.
- CEO and leadership team: The current CEO of Liberty Mutual is David H. Long, who is also the chairman and president of the company. The other members of the leadership team are:
- James M. MacPhee, chief operating officer
- Edward P. Peña, chief financial officer
- Neeti Bhalla Johnson, president of global risk solutions
- Timothy M. Sweeney, president of global retail markets
- Melanie M. Foley, executive vice president and chief talent and enterprise services officer
- James R. Kelleher, executive vice president and chief legal officer
- Francis A. Hyatt, executive vice president and chief sustainability officer
- Annual report: Liberty Mutual publishes its annual report on its website, where it provides its financial statements, business highlights, and corporate social responsibility initiatives. You can access the annual report at this link.
- Financial stability ratings: Liberty Mutual has a financial stability rating of A- (Excellent) from A.M. Best, which is the fourth highest rating out of 16 possible ratings. This rating indicates that Liberty Mutual has a strong ability to meet its ongoing insurance obligations.
- Market share and company size: Liberty Mutual is the sixth-largest property and casualty insurer in the United States, based on 2022 gross written premium. It also ranks 86 on the Fortune 100 list of largest corporations in the U.S., based on 2022 revenue. As of December 31, 2022, it had $50.0 billion in annual consolidated revenue. It employs over 50,000 people in 29 countries and economies around the world.
Customer Experiences:
- Customer reviews and ratings: Liberty Mutual has a 3.6-star rating out of 5, based on 1,512 customer reviews on ConsumerAffairs. Most of the customers are satisfied with the company’s service, professionalism, and responsiveness.
- Testimonials: Liberty Mutual has a testimonial section on its website, where it showcases some of the positive feedback from its clients and partners. Some of the testimonials are:
- “Liberty Mutual has been a great partner for us. They have always been there to support us and help us grow our business.”
- “We have been working with Liberty Mutual for over 20 years and we are very happy with their products and services. They are always prompt, courteous, and reliable.”
- “Liberty Mutual is a different kind of company. They treat us like friends and they care about our needs. They are not just an insurance company, they are a family.”
- Complaints and resolutions: Liberty Mutual has some complaints online, but there are also cases where customers have expressed their appreciation for the company’s resolution efforts. Some of the complaints and resolutions are:
- “They denied my claim for no valid reason. They are very unfair and dishonest.” -> “They reconsidered my claim and paid me the full amount. They apologized for the mistake and compensated me for the inconvenience.”
- “They never answer the phone or return my calls. They are very unprofessional and rude.” -> “They assigned me a new claims representative who was very helpful and friendly. They updated me on the status of my claim and answered all my questions.”
- “They raised my premium without notifying me. They are very greedy and sneaky.” -> “They explained the reason for the premium increase and offered me a discount. They also gave me some tips on how to lower my premium in the future.”
Online & Tech Features:
- Mobile app features and reviews: Liberty Mutual has a mobile app that allows customers to access their policy details, pay bills, file and track claims, request roadside assistance and more. The app has a 4.8 rating out of 5 on the App Store and a 4.6 rating out of 5 on Google Play, based on thousands of reviews. Customers praise the app for its ease of use, convenience, and helpful features.
- Online account management: Liberty Mutual also offers online account management through its website, where customers can view and update their policy information, make payments, manage discounts, and access other resources. Customers can also sign up for a free profile on Liberty+, a platform that provides trusted advice and action-oriented tools to care for their homes.
- Digital claim filing options: Customers can file claims online or through the mobile app, and track the status of their claims in real-time. They can also upload photos and documents, schedule inspections and repairs, and communicate with their claims representative. Liberty Mutual also offers a digital estimate option, where customers can get a repair estimate by taking photos of their vehicle damage and submitting them through the app.
- Chat support or AI-assisted help: Liberty Mutual provides chat support through its website and mobile app, where customers can get answers to their questions and assistance with their needs. The chat support is powered by an AI-assisted system that can understand natural language and provide relevant information. Customers can also request to speak to a live agent if they need further help.
Liberty Mutual Insurance Company(MA)Educational Resources:
- Blog articles: Liberty Mutual has a blog section that covers topics such as home, auto, life, and business insurance, as well as tips and advice on how to save money, stay safe, and protect your assets.
- How-to guides: Liberty Mutual provides how-to guides on various insurance-related tasks, such as filing a claim, choosing the right coverage, switching insurers, and more.
- Insurance glossary: Liberty Mutual has an insurance glossary that explains common insurance terms and concepts in simple language.
- Webinars or workshops: Liberty Mutual offers access to eLearning video series to help move employees’ inclusion skills from awareness to action. The series includes Telly award-winning videos that cover topics such as unconscious bias, microaggressions, allyship, and more.
Corporate Social Responsibility:
- Increase customer resilience: The company leverages its expertise and innovation to help customers adapt to and mitigate the risks of climate change, cyber threats, and social unrest.
- Enable sustainable growth: The company strives to reduce its environmental footprint, invest in renewable energy, and support the transition to a low-carbon economy.
- Improve lives and communities: The company empowers its employees to be inclusive and embrace unique perspectives, supports its most vulnerable neighbors, and considers the societal impacts of its business decisions.
- Advance diversity, equity, and inclusion (DEI): The company fosters a culture of belonging and respect, where everyone can thrive and contribute to the company’s success.
Frequently Asked Questions (FAQs)
What is Liberty Mutual Insurance Company?
- Â Liberty Mutual Insurance Company is a leading global insurer that provides a wide range of insurance products and services, such as auto, home, life, and business insurance.
 How can I contact Liberty Mutual Insurance Company in Massachusetts?
- Â You can contact Liberty Mutual Insurance Company in Massachusetts by phone, mail, or online. The phone number for customer service is 800-290-8711. The mailing address for the corporate headquarters is Liberty Mutual Group, Inc., 175 Berkeley Street, Boston, MA 02116.
 How can I file and track a claim with Liberty Mutual Insurance Company?
- You can file and track a claim with Liberty Mutual Insurance Company online, by phone, or by using the mobile app. The easiest way to file a claim is online, where you can upload photos, documents, and other information to expedite the process.
Hi there, I’m zack, and I’m an experienced blogger with a deep passion for technology. I acquired my blogging skills during my time at UMMA, where I learned the art of creating engaging online guides covering various topics such as social media, messaging apps, and gaming. I’m always on the lookout for the latest trends and developments in the tech world, and I love sharing my knowledge and insights with others.