Manufacturers Alliance Insurance Company, Pennsylvania: Overview, Contacts, Partnerships and Affiliates, Services, Financial Aspects, Customer Reviews, Claim Process

Manufacturers Alliance Insurance Company: A Trusted Partner for Your Insurance Needs

If you are looking for a reliable and experienced insurance provider, you might want to consider Manufacturers Alliance Insurance Company (MAICO).

MAICO is a subsidiary of PMA Companies, a leading workers’ compensation, casualty insurance, and risk management services provider in the United States.

The Company specializes in providing property and casualty insurance products and services to the manufacturing industry, as well as other commercial and industrial sectors. MAICO is headquartered in Blue Bell, Pennsylvania, and operates in 37 states and the District of Columbia.

 

Manufacturers Alliance Insurance Company (MAICO).
Photo Courtesy: gettyimages.com

Manufacturers Alliance Insurance Company Details

MAICO was founded in 1915 as the Pennsylvania Manufacturers Association Insurance Company, with the mission of providing workers’ compensation insurance to Pennsylvania manufacturers. Over the years, MAICO expanded its product offerings and geographic reach, and changed its name to Manufacturers Alliance Insurance Company in 1999.

MAICO is part of the PMA Companies group, which also includes Pennsylvania Manufacturers Indemnity Company, PMA Management Corp., PMA Management Corp. of New England, and PMA Insurance Services. PMA Companies is a member of Old Republic International Corporation, one of the nation’s 50 largest publicly held insurance organizations.

The current president and chief operating officer of MAICO is Vincent T. Donnelly, who also serves as the president and chief executive officer of PMA Companies.

The other key executives of MAICO are John Santulli, executive vice president and chief operating officer of PMA Companies; Robert P. Byler, senior vice president and chief underwriting officer of PMA Companies; and David L. Springer, senior vice president and chief financial officer of PMA Companies.

MAICO has a strong market presence and reputation in the insurance industry. According to its website, MAICO has more than 10,000 clients, including some of the nation’s largest and most respected manufacturers.

MAICO also has an A+ (Superior) rating from A.M. Best, a leading rating agency for the insurance sector. MAICO’s financial strength and stability enable it to provide competitive and customized insurance solutions to its customers.

Partnership and Affiliates

MAICO has established partnerships and affiliations with various organizations and associations that share its vision and values. Some of these include:

The National Association of Manufacturers (NAM), the largest manufacturing association in the United States, representing more than 14,000 manufacturers in every industrial sector and in all 50 states. MAICO is a NAM Preferred Provider, offering NAM members exclusive access to its insurance products and services at preferred rates.

The Pennsylvania Manufacturers’ Association (PMA), the statewide trade organization representing the manufacturing sector in Pennsylvania, with more than 2,000 members ranging from small businesses to global corporations. MAICO is a PMA Endorsed Provider, offering PMA members special discounts and benefits on its insurance products and services.

The Manufacturers’ Association of South Central Pennsylvania (MASCPA), a regional trade association serving the manufacturing industry in Adams, Cumberland, Dauphin, Franklin, Lancaster, Lebanon, Perry, and York counties. MAICO is a MASCPA Endorsed Provider, offering MASCPA members exclusive access to its insurance products and services at preferred rates.

The Manufacturing Alliance of Connecticut (MAC), a statewide trade association representing the interests of small and medium-sized manufacturers in Connecticut. MAICO is a MAC Endorsed Provider, offering MAC members special discounts and benefits on its insurance products and services.

Service Coverages Offered

MAICO offers a wide range of property and casualty insurance products and services to meet the diverse and complex needs of its customers. Some of these include:

  • Workers’ Compensation Insurance: This covers the medical expenses and lost wages of employees who are injured or become ill as a result of their work. MAICO provides workers’ compensation insurance to employers in 37 states and the District of Columbia, with flexible and competitive pricing, comprehensive claims management, and proactive loss prevention.
  • Commercial Auto Insurance: This covers the liability and physical damage arising from the use of vehicles for business purposes. MAICO provides commercial auto insurance to businesses of all sizes and types, with customized coverage options, competitive rates, and superior claims service.
  • General Liability Insurance: This covers the legal liability for bodily injury and property damage caused by the business operations, products, or services of the insured. MAICO provides general liability insurance to a variety of industries, with broad coverage, flexible limits, and tailored endorsements.
  • Commercial Property Insurance: This covers the physical damage or loss of the buildings, equipment, inventory, and other assets of the business. MAICO provides commercial property insurance to businesses of all sizes and types, with comprehensive coverage, competitive rates, and fast claims settlement.
  • Commercial Umbrella Insurance: This provides additional liability coverage above the limits of the underlying policies, such as workers’ compensation, commercial auto, and general liability. MAICO provides commercial umbrella insurance to businesses of all sizes and types, with high limits, broad coverage, and competitive rates.
  • Inland Marine Insurance: This covers the property that is in transit or at a temporary location, such as tools, equipment, materials, and goods. MAICO provides inland marine insurance to a variety of industries, with customized coverage, flexible deductibles, and competitive rates.
  • Cyber Liability Insurance: This covers the liability and expenses arising from a cyber attack, such as data breach, network security breach, ransomware, phishing, and identity theft. MAICO provides cyber liability insurance to businesses of all sizes and types, with comprehensive coverage, affordable premiums, and expert risk management.

Special packages and programs offered by MAICO

MAICO also offers special packages and programs for specific industries and segments, such as:

  • Manufacturing Advantage Program: This is a comprehensive insurance solution for manufacturers, covering workers’ compensation, general liability, commercial auto, commercial property, commercial umbrella, and inland marine. This program offers preferred pricing, enhanced coverage, and value-added services to eligible manufacturers.
  • PMA Preferred Program: This is a customized insurance solution for small and mid-sized businesses, covering workers’ compensation, general liability, commercial auto, commercial property, and commercial umbrella. This program offers competitive pricing, flexible coverage, and superior service to eligible businesses.
  • PMA Premier Program: This is a tailored insurance solution for large and complex businesses, covering workers’ compensation, general liability, commercial auto, commercial property, commercial umbrella, and cyber liability. This program offers customized pricing, broad coverage, and dedicated service to eligible businesses.

MAICO also provides international coverage to its customers who have operations or exposures outside the United States, through its partnership with Zurich Insurance Group, a global leader in insurance and risk management.

MAICO’s customers can access Zurich’s network of local insurers in more than 200 countries and territories, and benefit from its global expertise, local knowledge, and seamless service.

MAICO’s policies are subject to the terms, conditions, exclusions, and limitations of the applicable policy forms and endorsements. Furthermore, MAICO’s customers should consult their agents or brokers for more information and advice on their specific insurance needs and options.

How to Contact MAICO

If you are interested in MAICO’s insurance products and services, or if you have any questions or concerns, you can contact MAICO through the following ways:

Category Information
Phone (610) 397-5000
Address 380 Sentry Parkway, Blue Bell, PA, 19422-2357
Customer Service (888) 476-2669
Email info@pmacompanies.com
Operating Hours Monday to Friday, 8:00 AM to 5:00 PM (Eastern Time)
Fax (610) 397-5299

 

You can also visit MAICO’s website at www.pmacompanies.com for more information and resources.

Financial Details

MAICO’s financial details are not publicly available, as it is a private company and a subsidiary of PMA Companies, which is in turn a member of Old Republic International Corporation.

However, according to its website, MAICO has a strong financial position and performance, as evidenced by its A+ (Superior) rating from A.M. Best, its consistent profitability and growth, and its solid capitalization and reserves.

MAICO’s premium costs vary depending on the type, amount, and scope of coverage, as well as the risk profile, industry, and location of the insured.

MAICO’s customers can obtain a quote for their insurance needs by contacting their agents or brokers, or by filling out an online form on MAICO’s website.

MAICO offers various payment options to its customers, such as:
  • Electronic Funds Transfer (EFT): This allows the customers to pay their premiums automatically from their bank accounts, without the hassle of writing checks or mailing payments. This option also offers discounts and incentives to the customers.
  • Online Payment: This allows the customers to pay their premiums online using their credit cards, debit cards, or bank accounts, through a secure and convenient portal on MAICO’s website.
  • Mail Payment: This allows the customers to pay their premiums by mailing their checks or money orders to MAICO’s payment address, along with their payment coupons or invoices.
MAICO also offers discounts and promotional offers to its customers, such as:
  • Multi-Policy Discount: This applies to the customers who purchase more than one policy from MAICO, such as workers’ compensation and general liability, or commercial auto and commercial property. This reduces the total premium cost for the customers.
  • Loss Control Discount: This applies to the customers who implement effective loss prevention and safety programs in their workplaces, such as employee training, hazard identification, and risk mitigation. This reduces the frequency and severity of claims, and lowers the premium cost for the customers.
  • Claims-Free Discount: This applies to the customers who have no or few claims in their policy period, indicating a low risk level and a high performance standard. This lowers the premium cost for the customers.
  • Loyalty Discount: This applies to the customers who renew their policies with MAICO, demonstrating their trust and satisfaction with MAICO’s products and services. This lowers the premium cost for the customers.

Why Choose MAICO

MAICO is a trusted partner for your insurance needs, as it offers:

Expertise and Experience: MAICO has over a century of experience and knowledge in the insurance industry, especially in the manufacturing sector. MAICO understands the unique and complex challenges and opportunities that manufacturers face, and provides tailored and innovative solutions to help them succeed.

Quality and Value: MAICO offers high-quality and competitive insurance products and services, with broad and flexible coverage, affordable and customized pricing, and value-added benefits and discounts. MAICO delivers superior value and protection to its customers.

Manufacturers Alliance Insurance Company (MAICO).
Photo Courtesy: depositphotos.com

 

Service and Support: MAICO offers exceptional service and support to its customers, with dedicated and professional agents and brokers, responsive and courteous customer service representatives, and skilled and efficient claims adjusters. MAICO is committed to meeting and exceeding the expectations of its customers.

Stability and Security: MAICO offers stability and security to its customers, with strong financial strength and performance, solid capitalization and reserves, and consistent profitability and growth. MAICO is backed by PMA Companies and Old Republic International Corporation, two reputable and well-established insurance organizations.

Customer Experience

MAICO’s customer experience is positive and satisfactory, as reflected by its reviews and ratings, testimonials, and complaints. Some of these are:

Reviews and Ratings

MAICO has an average rating of 4.5 out of 5 stars on Google, based on 11 reviews. Most of the reviewers praised MAICO for its excellent service, friendly staff, and reasonable rates. Some of the reviews are:

“I have been with MAICO for over 10 years and they have always been great. They are very responsive and helpful, and they always find the best coverage and price for me. I highly recommend them.”

“MAICO is a wonderful company to work with. They are very knowledgeable and professional, and they always go the extra mile to make sure I am satisfied. They have saved me a lot of money and hassle over the years.”

“MAICO is a reliable and trustworthy insurance provider. They have been taking care of my business insurance needs for a long time, and they have never let me down. They are easy to work with and always available to answer my questions.”

Testimonials

MAICO has several testimonials from its customers on its website, showcasing their success stories and positive feedback. Some of the testimonials are:

“We have been a MAICO customer for over 20 years and we are very happy with their service and products. They have helped us grow our business and protect our assets, and they have always been there for us when we needed them. They are more than just an insurance company, they are a partner.”

“MAICO has been a great insurance partner for us. They have provided us with comprehensive and customized insurance solutions, and they have supported us with expert advice and guidance. They have also been very responsive and proactive in handling our claims, and they have helped us reduce our losses and improve our safety.”

“MAICO has been a fantastic insurance provider for us. They have offered us competitive and flexible insurance options, and they have delivered excellent and courteous service. They have also been very attentive and supportive in addressing our concerns and needs, and they have made us feel valued and appreciated.”

 

Complaints

MAICO has a few complaints from its customers on various platforms, such as the Better Business Bureau (BBB), Consumer Affairs, and Yelp. Most of the complaints are related to the claims process, such as delays, denials, or disputes. Some of the complaints are:

“I filed a claim with MAICO after my vehicle was damaged in an accident. They took a long time to process my claim, and they offered me a low settlement amount. They also refused to pay for my rental car and medical bills. I am very disappointed and frustrated with MAICO.”

“I had a workers’ compensation claim with MAICO after I was injured at work. They denied my claim, saying that my injury was not work-related. They also accused me of fraud and threatened to sue me. Furthermore, They were very rude and unprofessional. I am very angry and upset with MAICO.”

“I had a property damage claim with MAICO after my building was vandalized. They disputed my claim, saying that the damage was not covered by my policy. Additionally, they also asked me for a lot of documents and evidence, and they kept changing their requirements. They were very difficult and unreasonable. I am very dissatisfied and unhappy with MAICO.”

 

What are the benefits of being a MAICO customer?

As a MAICO customer, you can enjoy various benefits, such as:

  • Access to MAICO’s preferred pricing, enhanced coverage, and value-added services through its special programs and partnerships.
  • Access to MAICO’s international coverage through its partnership with Zurich Insurance Group.
  • Access to MAICO’s discounts and promotional offers, such as multi-policy, loss control, claims-free, and loyalty discounts.
  • Access to MAICO’s payment options, such as electronic funds transfer, online payment, and mail payment.
  • Access to MAICO’s exceptional service and support, such as dedicated and professional agents and brokers, responsive and courteous customer service representatives, and skilled and efficient claims adjusters.

 

What are the documents and evidence that I need to provide for my claim with MAICO?

The documents and evidence that you need to provide for your claim with MAICO depend on the type and nature of your claim. Some of the common documents and evidence that you may need to provide are:

  • A copy of your policy and your declaration page.
  • A police report, if applicable.
  • A medical report, if applicable.
  • A repair estimate, if applicable.
  • Photos or videos of the damage or injury, if applicable.
  • Receipts or invoices of the expenses incurred, if applicable.
  • Witness statements, if applicable.

What is the average claim approval time for MAICO?

The average claim approval time for MAICO varies depending on the complexity and severity of the claim, as well as the availability and cooperation of the parties involved. MAICO strives to process and settle the claims as quickly and fairly as possible, and to keep the customers informed and updated throughout the process.

How can I renew or cancel my policy with MAICO?

You can renew or cancel your policy with MAICO by contacting your agent or broker, or by calling MAICO’s toll-free number at (888) 476-2669. You will need to provide your policy number and your personal information to confirm your identity and your request.

What are the fees and penalties for canceling my policy with MAICO?

The fees and penalties for canceling your policy with MAICO depend on the terms and conditions of your policy and the reason for your cancellation. Some of the common fees and penalties that you may incur are:

  • A cancellation fee, which is a percentage of your premium that MAICO charges for the administrative costs of canceling your policy.
  • A short-rate penalty, which is a percentage of your premium that MAICO charges for the loss of income due to your early cancellation.
  • A minimum earned premium, which is the minimum amount of premium that MAICO requires you to pay for the coverage that you have received, regardless of your cancellation date.

What are MAICO’s corporate social responsibilities?

MAICO’s corporate social responsibilities are the actions and initiatives that MAICO takes to contribute to the social and environmental well-being of its stakeholders and communities. Some of these are:

  • Supporting various charitable and non-profit organizations, such as the United Way, the American Red Cross, the American Cancer Society, and the Children’s Hospital of Philadelphia.
  • Promoting diversity and inclusion in its workforce, culture, and business practices, and adhering to the principles of equal opportunity and non-discrimination.
  • Encouraging volunteerism and civic engagement among its employees, and providing them with paid time off and matching donations for their charitable activities.
  • Implementing sustainable and eco-friendly practices in its operations, such as reducing energy consumption, recycling waste, and using green products and materials.

MAICO Frequently Asked Questions (FAQs)

What is MAICO’s mission and vision?

MAICO’s mission is to provide superior insurance products and services to the manufacturing industry and other commercial and industrial sectors, with expertise, quality, value, service, and stability. MAICO’s vision is to be the preferred insurance partner for its customers, agents, brokers, and employees.

How can I get a quote from MAICO?

You can get a quote from MAICO by contacting your agent or broker, or by filling out an online form on MAICO’s website. You will need to provide some basic information about your business, such as your name, address, phone number, email, industry, number of employees, annual revenue, and insurance needs.

What are the grace periods for paying my premium with MAICO?

The grace periods for paying your premium with MAICO depend on the type and frequency of your payment plan. Some of the common grace periods that you may have are:

  • 10 days, if you pay your premium monthly.
  • 30 days, if you pay your premium quarterly.
  • 60 days, if you pay your premium semi-annually.
  • 90 days, if you pay your premium annually.

How can I apply for a job or an internship with MAICO?

You can apply for a job or an internship with MAICO by visiting MAICO’s career page on its website, or by contacting MAICO’s human resources department at (610) 397-5000. You will need to submit your resume and cover letter, and complete an online application form.

How can I file a claim with MAICO?

You can file a claim with MAICO by contacting your agent or broker, or by calling MAICO’s toll-free number at (888) 476-2669. You will need to provide some information about your claim, such as your policy number, date and time of the incident, location and description of the incident, and contact information of the parties involved.

How can I check the status of my claim with MAICO?

You can check the status of your claim with MAICO by logging into your online account on MAICO’s website, or by calling MAICO’s toll-free number at (888) 476-2669. You will need to provide your claim number and your policy number to access your claim information.

 

Explore Related Contents

Spread the love