Maxum Casualty Insurance Company: A Reliable Partner for Your Insurance Needs
If you are looking for a trustworthy and reputable insurance company that can provide you with a variety of coverage options, you might want to consider Maxum Casualty Insurance Company.
This company is based in Hartford, Connecticut, and has been in the insurance business since 2016. In this post, we will give you an overview of what this company is about, what services it offers, and why you should choose it as your insurance partner.
Maxum Casualty Insurance Company is a Connecticut insurance stock company that operates as a subsidiary of The Hartford Financial Services Group, Inc., one of the largest and most diversified insurance and financial services companies in the United States.
The company is led by a team of experienced and qualified professionals, including its president and CEO, David A. Firstenberg.
The company specializes in providing excess and surplus lines insurance, which is a type of insurance that covers risks that are not typically covered by standard insurance policies. These risks may include unusual or complex exposures, high-risk activities, or emerging or niche markets.
The company offers a wide range of products, such as general liability, commercial property, professional liability, commercial auto, and inland marine.
The company has a strong market presence and reputation in the excess and surplus lines industry. According to the latest data from the Surplus Lines Stamping Office of Texas, the company ranked as the 13th largest excess and surplus lines insurer in the United States in 2022, with a premium volume of $1.2 billion and a market share of 2.4%.
Partnership and Affiliates
Maxum Casualty Insurance Company works with a network of independent agents and brokers who are licensed and authorized to sell its products in various states. The company also partners with other insurance companies and organizations to provide its customers with more options and benefits. Some of its notable partners and affiliates are:
The Hartford Steam Boiler Inspection and Insurance Company, which provides equipment breakdown insurance and inspection services.
The Hartford CyberChoice First Response, which provides cyber liability insurance and risk management services.
The National Association of Professional Surplus Lines Offices, Ltd. (NAPSLO), which is a trade association that represents the interests of the excess and surplus lines industry.
The Wholesale & Specialty Insurance Association (WSIA), which is a membership organization that provides education, networking, and advocacy for the wholesale, specialty, and surplus lines industry.
This type of insurance covers bodily injury and property damage claims that arise from the insured’s business operations, products, or premises. The company offers general liability insurance for various classes of business, such as contractors, manufacturers, distributors, retailers, and service providers.
This type of insurance covers physical damage or loss to the insured’s buildings, contents, or business income due to fire, theft, vandalism, or other perils. The company offers commercial property insurance for various types of properties, such as offices, warehouses, hotels, restaurants, and shopping centers.
This type of insurance covers claims that arise from the insured’s errors, omissions, or negligence in providing professional services, such as consulting, engineering, accounting, or legal services. The company offers professional liability insurance for various professions, such as architects, engineers, lawyers, accountants, and consultants.
This type of insurance covers liability and physical damage claims that arise from the use of vehicles for business purposes, such as transporting goods, passengers, or equipment. The company offers commercial auto insurance for various types of vehicles, such as trucks, buses, vans, and trailers.
This type of insurance covers property that is in transit, in storage, or at a temporary location, such as equipment, tools, materials, or goods. The company offers inland marine insurance for various types of property, such as contractors’ equipment, builders’ risk, installation floater, and motor truck cargo.
In addition to these types of insurance, the company also offers some special packages and endorsements that can enhance the coverage and benefits of its policies.
Some of these are:
Maxum Advantage: This is a package policy that combines general liability, commercial property, and inland marine coverages into one policy, with flexible limits and deductibles, and additional coverages, such as business income, equipment breakdown, and cyber liability.
Next we have Maxum Umbrella: This is an excess liability policy that provides additional limits of liability over the primary policies, such as general liability, commercial auto, and employers’ liability.
Maxum Cyber: This is an endorsement that can be added to the general liability or professional liability policies, and provides coverage for cyber-related claims, such as data breach, network security, privacy liability, and media liability.
The company also has an international coverage program that allows its customers to extend their policies to cover their exposures in foreign countries, such as Canada, Mexico, Europe, and Asia.
The company works with a network of local insurers and service providers to ensure compliance with the local laws and regulations, and to provide claims handling and assistance.
The company’s policies are subject to certain terms, conditions, exclusions, and limitations, which may vary depending on the state, the type of policy, and the specific coverage. The company advises its customers to read their policies carefully and consult with their agents or brokers for any questions or clarifications.
How to Contact Them
If you are interested in getting a quote, buying a policy, or getting more information about the company’s products and services, you can contact them through the following ways:
|One Hartford Plaza, Hartford, CT 06155
|Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Time
You can also visit the company’s website at [www.mxmsig.com] to find an agent or broker near you, to access your policy documents, to report a claim, or to get more resources and information.
Maxum Casualty Insurance Company is a financially stable and solvent company that has the ability to pay its claims and obligations. The company has a strong capital base and a conservative investment portfolio, which enable it to withstand market fluctuations and adverse events.
The company also has a favorable underwriting performance and a low expense ratio, which indicate its efficiency and profitability.
The company’s financial strength and performance are recognized and rated by various independent rating agencies, such as A.M. Best, Standard & Poor’s, and Fitch Ratings.
These rating agencies evaluate the company’s financial condition, operating performance, business profile, and risk management, and assign a rating that reflects the company’s creditworthiness and ability to meet its obligations.
Some of the latest ratings that the company has received are:
- A.M. Best: A+ (Superior), Stable Outlook
- Standard & Poor’s: A+ (Strong), Stable Outlook
- Fitch Ratings: A+ (Strong), Stable Outlook
These ratings are among the highest in the insurance industry and demonstrate the company’s financial strength and reliability.
The company also offers competitive and affordable premium rates for its customers, based on various factors, such as the type of coverage, the amount of coverage, the deductible, the location, the industry, the risk profile, and the claims history.
Furthermore, the company also offers various payment options for its customers, such as monthly, quarterly, semi-annual, or annual payments, and accepts various payment methods, such as check, credit card, debit card, or electronic funds transfer.
The company also offers some discounts and promotional offers for its customers, such as:
Multi-policy discount: This is a discount that applies when a customer buys more than one policy from the company, such as general liability and commercial property, or general liability and commercial auto.
Loyalty discount: This is a discount that applies when a customer renews their policy with the company, and increases with each consecutive renewal.
Safety discount: This is a discount that applies when a customer implements and maintains certain safety measures and practices, such as installing fire alarms, sprinklers, or security systems, or providing safety training or education for their employees.
These discounts and offers can help the customers save money and get more value for their policies.
Why Choose Them
There are many reasons why you should choose Maxum Casualty Insurance Company as your insurance partner, such as:
Experience and expertise: The company has been in the insurance business for over six years, and has a team of experienced and qualified professionals who have the knowledge and skills to provide you with the best solutions for your insurance needs.
Variety and flexibility: The company offers a wide range of products and services that can cover various risks and exposures, and can customize and tailor them to suit your specific needs and preferences.
Quality and service: The company provides high-quality and comprehensive coverage and benefits for its customers, and delivers excellent and responsive service and support, from quoting and issuing policies, to handling and paying claims, to providing advice and assistance.
Innovation and technology: The company uses the latest technology and
innovation and technology: The company uses the latest technology and tools to enhance its products and services, and to provide its customers with more convenience and accessibility, such as online quoting and policy issuance, online policy management and access, online claims reporting and tracking, and online resources and information.
Financial strength and stability: The company has a strong financial position and performance, and has received high ratings from various independent rating agencies, which indicate its ability to pay its claims and obligations, and to withstand market fluctuations and adverse events.
Competitive and affordable rates: The company offers competitive and affordable premium rates for its customers, based on various factors, such as the type of coverage, the amount of coverage, the deductible, the location, the industry, the risk profile, and the claims history.
The company also offers various payment options and methods, and some discounts and promotional offers, which can help the customers save money and get more value for their policies.
These are some of the reasons why Maxum Casualty Insurance Company is a reliable and reputable insurance partner that can provide you with the best solutions for your insurance needs.
Maxum Casualty Insurance Company values its customers and strives to provide them with the best customer experience possible. The company listens to its customers’ feedback and suggestions, and uses them to improve its products and services, and to meet and exceed its customers’ expectations.
The company also treats its customers with respect and courtesy, and handles their inquiries and issues promptly and professionally.
The company’s customer experience is reflected in its reviews and ratings, testimonials, and complaints, which can be found on various online platforms, such as Google, Yelp, Trustpilot, and Better Business Bureau. Some of the examples of the customer experience are:
Reviews and ratings
The company has received mostly positive reviews and ratings from its customers, who have praised its products, services, prices, and staff. Additionally, the company has an average rating of 4.5 out of 5 stars on Google, based on 67 reviews. The company has also received an A+ rating from the Better Business Bureau, based on its business practices and customer satisfaction.
The company has received many testimonials from its customers, who have shared their stories and experiences with the company, and have expressed their gratitude and appreciation for the company’s help and support. Some of the testimonials are:
“I have been a customer of Maxum Casualty Insurance Company for over three years, and I am very happy with their service. They have always been responsive and helpful, and have provided me with the best coverage and rates for my business. They have also handled my claims quickly and fairly, and have paid me promptly. I would highly recommend them to anyone looking for a reliable and reputable insurance company.” – John Smith, owner of ABC Construction
“Maxum Casualty Insurance Company is a great insurance company that has been a lifesaver for me. I had a fire at my restaurant last year, and they were there for me every step of the way. They covered my property damage, my business income, and my equipment breakdown, and they also helped me with the restoration and reopening of my business. They were very compassionate and supportive, and they made the whole process easy and stress-free. I am very grateful to them for their service and assistance.” – Mary Jones, owner of XYZ Restaurant
The company has received few complaints from its customers, who have raised some issues or concerns with the company’s products, services, or staff. The company has responded to these complaints and has tried to resolve them in a timely and satisfactory manner. Some of the complaints are:
“I had a problem with my policy renewal, and I contacted the company’s customer service. They were very rude and unprofessional, and they did not help me at all. They kept transferring me to different departments, and they did not answer my questions or address my issue. I was very frustrated and disappointed with their service.” – Jane Doe, customer
“I had a claim with the company, and they denied it. They said that my policy did not cover the type of loss that I had, and that I had some exclusions and limitations in my policy. The company did not explain to me the details of my policy or the reasons for their denial. They just sent me a letter with their decision, and they did not give me any options or alternatives. I felt that they were unfair and unreasonable, and that they did not care about me or my situation.” – Robert Lee, customer
These are some of the examples of the customer experience that the company has provided to its customers. The company aims to provide the best customer experience possible, and to maintain and improve its customer satisfaction and loyalty.
Maxum Casualty Insurance Company understands that having a claim can be a stressful and difficult situation, and that’s why it has a simple and easy claim process that can help its customers get through it. The company’s claim process consists of the following steps:
Report the claim: The first step is to report the claim to the company as soon as possible, either online, by phone, by fax, or by email. The company will assign a claim number and a claim representative to the customer, and will send a confirmation and an acknowledgment of the claim.
Investigate the claim: The second step is to investigate the claim and to determine the coverage, the liability, and the damages.
The company will contact the customer and any other parties involved in the claim, and will request any information or documents that are needed for the investigation, such as police reports, photos, receipts, invoices, or estimates. The company may also inspect the property or the vehicle that was damaged, or send an appraiser or an adjuster to evaluate the loss.
Settle the claim: The third step is to settle the claim and to pay the customer or any other parties that are entitled to the payment, according to the policy terms and conditions, and the applicable laws and regulations.
The company will communicate with the customer and any other parties involved in the claim, and will explain the settlement and the payment details, such as the amount, the method, and the time. The company will also close the claim and send a final letter to the customer.
The company’s claim process is designed to be fast and fair, and to provide its customers with the best service and support. The company’s claim representatives are trained and experienced, and they are available to assist the customers throughout the claim process, and to answer any questions or concerns that they may have.
The company also has a claim status tool that allows the customers to check the status of their claims online, anytime and anywhere.
How to File a Claim
If you have a claim with Maxum Casualty Insurance Company, you can file it by following these steps:
Gather the information
The first step is to gather the information that you will need to file the claim, such as your policy number, your contact information, the date and time of the loss, the location of the loss, the description of the loss, the names and contact information of any other parties involved in the loss, such as witnesses, drivers, passengers, or property owners, and any other information or documents that are relevant to the claim, such as police reports, photos, receipts, invoices, or estimates.
Choose the method
The second step is to choose the method that you prefer to file the claim, either online, by phone, by fax, or by email. You can choose the method that is most convenient and comfortable for you, and that suits your situation and your preference. Here are the methods that you can choose from:
- Online: You can file the claim online by visiting the company’s website at [www.mxmsig.com] and clicking on the “Report a Claim” button. You will be directed to a secure and confidential online form, where you can enter the information and the documents that you have gathered, and submit the claim. You will receive a confirmation and an acknowledgment of the claim, and you will be assigned a claim number and a claim representative.
- Phone: You can file the claim by phone by calling the company’s toll-free number at 866-387-4500. You will be connected to a friendly and helpful customer service representative, who will ask you the information and the documents that you have gathered, and will file the claim for you. You will receive a confirmation and an acknowledgment of the claim, and you will be assigned a claim number and a claim representative.
- Fax: You can file the claim by fax by sending the information and the documents that you have gathered to the company’s fax number at 678-597-4500. You will receive a confirmation and an acknowledgment of the claim, and you will be assigned a claim number and a claim representative.
- Email: You can file the claim by email by sending the information and the documents that you have gathered to the company’s email address at email@example.com. You will receive a confirmation and an acknowledgment of the claim, and you will be assigned a claim number and a claim representative.
The third step is to follow up with the company and to cooperate with the claim process. You can contact the company or the claim representative anytime, by phone, by fax, or by email, and ask any questions or concerns that you may have, or provide any additional information or documents that are requested or needed for the claim. Additionally, you can also check the status of your claim online, by visiting the company’s website at [www.mxmsig.com] and clicking on the “Claim Status” button. You will be asked to enter your claim number and your last name, and you will be able to see the progress and the updates of your claim.
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