MedAmerica Insurance Company, Pennsylvania(PA)- Reviews, Phone Number, Claims, Careers, Rating

MedAmerica Insurance Company is one of the leading providers of long-term care insurance in the United States.

An Image to Illustrate: MedAmerica Insurance Company
MedAmerica Insurance Company offers flexible, affordable, and comprehensive long-term care insurance policies. Find out how they compare to other companies and what customers and experts say about them/PHOTO COURTESY: MD Images

The company was founded in 1987 and is a subsidiary of Lifetime Healthcare Companies, a non-profit organization that also operates health plans, hospitals, and home care agencies.

MedAmerica offers a variety of policies and options to meet the diverse needs and preferences of its customers.

In this article, we will review the company’s products, services, ratings, reviews, and more.

Medamerica Insurance Company Reviews

One of the best ways to evaluate an insurance company is to look at the reviews and feedback from its customers and experts.

MedAmerica has received mostly positive reviews from both sources, indicating that it is a reliable and trustworthy company.

Some of the common praises for MedAmerica include:

  • Its customer service is responsive, helpful, and courteous.
  • Its claims process is smooth, fast, and fair.
  • Its policies are flexible, customizable, and affordable.
  • Its benefits are generous, comprehensive, and inflation-protected.

Of course, no company is perfect, and MedAmerica also has some areas of improvement.

Some of the common complaints about MedAmerica include:

  • Its premiums are subject to increase over time.
  • Its underwriting process is strict and selective.
  • Its policies have some exclusions and limitations.
  • Its website is outdated and lacks some information.

Overall, MedAmerica has a good reputation in the long-term care insurance market and has received many awards and recognitions for its excellence.

For example, it has been rated:

Medamerica Insurance Company Phone Number

If you want to contact MedAmerica Insurance Company for any reason, you can use the following phone numbers:

Purpose Phone Number
General Inquiries (800) 544-0327
Customer Service (800) 544-0327
Billing (800) 544-0327
Claims (800) 724-1580
Sales (800) 724-158

You can also send an email to or fill out an online form on their website.

Medamerica Insurance Company Claims

If you need to file a claim with MedAmerica Insurance Company, you can follow these steps:

  1. Call the claims department at (800) 724-1580 to notify them of your claim and request a claim packet.
  2. Complete the claim packet and gather all the required documents, such as proof of identity, proof of policy ownership, proof of eligibility for benefits, and proof of services received.
  3. Mail or fax the claim packet and documents to:

MedAmerica Insurance Company Claims Department

P.O. Box 20650 Rochester, NY 14602 Fax: (585) 238-3478

4. Wait for the claim decision. MedAmerica will review your claim and notify you of the outcome within 30 days of receiving all the necessary information.

If your claim is approved, you will receive your benefits according to your policy terms.

You can choose to receive your benefits by check or direct deposit.

If your claim is denied, you can appeal the decision by sending a written request to:

MedAmerica Insurance Company Appeals Department

P.O. Box 20650 Rochester, NY 14602

You must appeal within 60 days of receiving the denial notice.

You can also contact your state insurance department or seek legal advice if you are not satisfied with the appeal outcome.

Medamerica Insurance Company Careers

If you are interested in working for MedAmerica Insurance Company, you can visit their career page on their website.

There you can find out more about their culture, values, benefits, and current openings.

You can also apply online by submitting your resume and cover letter.

Some of the positions that MedAmerica offers include:

  • Customer service representatives
  • Claims specialists
  • Underwriters
  • Sales agents
  • Marketing specialists
  • Actuaries
  • Compliance officers
  • IT professionals

MedAmerica is an equal-opportunity employer that values diversity, inclusion, and innovation.

It also supports its employees’ professional development and personal growth.

Medamerica Insurance Company Financial Ratings

Another way to assess an insurance company’s performance and stability is to look at its financial ratings from independent rating agencies.

These ratings reflect the company’s ability to meet its financial obligations and pay its claims.

MedAmerica Insurance Company has received the following ratings from three major rating agencies:

Rating Agency Financial Strength Rating
A.M. Best A- (Excellent)
Standard & Poor’s BBB+ (Good)
Fitch BBB+ (Good)

These ratings indicate that MedAmerica has a strong financial position and a low risk of defaulting on its obligations.

However, they also suggest that the company may face some challenges in the future due to the competitive and uncertain nature of the long-term care insurance market.

Medamerica Reviews

In addition to the official ratings, you can also find many online reviews from MedAmerica’s customers and agents. These reviews can give you a more personal and realistic perspective of the company’s products and services.

Here are some examples of positive and negative reviews from different sources:

Review Platform Rating (out of 5) Number of Reviews Key Points of Reviews
Trustpilot 4.2 12 Most reviewers praised MedAmerica’s customer service, claims process, and policy features. Some reviewers complained about premium increases, policy cancellations, and lack of communication.
Consumer Affairs 3.9 36 Most reviewers appreciated MedAmerica’s flexibility, affordability, and benefits. Some reviewers criticized MedAmerica’s underwriting, exclusions, and website.
Glassdoor 3.6 18 Most reviewers enjoyed working for MedAmerica and highlighted its culture, benefits, and management. Some reviewers disliked working for MedAmerica and pointed out its workload, turnover, and technology.

As you can see, MedAmerica has received mixed reviews from different sources, but overall, it has a positive reputation among its customers and agents.


MedAmerica Insurance Company is a reputable and reliable provider of long-term care insurance in the United States.

It offers a variety of policies and options to suit different needs and preferences.

It has received good ratings and reviews from both experts and customers.

MedAmerica Insurance Company also has a dedicated and professional team of employees and agents.

If you are looking for long-term care insurance, you may want to consider MedAmerica as one of your options.

However, before you make any decision, you should compare different companies and policies, read the fine print carefully, and consult with a licensed agent or advisor.


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