Midwest Family Mutual Insurance Company: History, Contacts, Team, Claim process, Services, and Review

Midwest Family Mutual Insurance Company
Midwest Family Mutual Insurance Company | photo courtesy | Independent Insurance Agent


If you need an insurance provider that is trustworthy, adaptable, and can customize coverage for your personal or commercial needs, Midwest Family Mutual Insurance Company may be a good option to consider.

With over 130 years of experience in the insurance industry and a reputation for excellent service, competitive pricing, and customer satisfaction, this company may offer the reliable and flexible solutions you seek.

In this article, I will tell you more about this company, its history, products, ratings, and reviews.

Originally established in 1891 as Minnesota Farmers Mutual Insurance to provide crop and hail insurance to Minnesota farmers, Midwest Family Mutual Insurance Company has evolved over the decades into a broader provider.

The company expanded its offerings over the years to include various property and casualty insurance products for both personal and commercial clients.

To reflect its growth beyond just serving Minnesota farmers, it adopted its current name in 1983.

Now licensed in 20 Midwestern and Western states, Midwest Family works through a network of independent insurance agents who have the knowledge to help customize optimal insurance solutions.

The company has over 130 years of industry experience providing quality insurance products with exemplary service.

Midwest Family Mutual Insurance Company Contact Information

If you want to get in touch with Midwest Family Mutual Insurance Company, you can use the following contact information:

You can also use the website to locate an agent near you, report a claim, pay your bill, or access your policy information.

Midwest Family Mutual Insurance Company Team Members

Here is the key leadership team for Midwest Family Mutual Insurance Company presented in a table format:

Name Position
Ronald D. Boyd President and Chief Executive Officer
Jeffrey J. Boyd Executive Vice President and Chief Operating Officer
Scott A. Boyd Senior Vice President and Chief Financial Officer
Mark A. Boyd Senior Vice President and Chief Information Officer
James R. Zastrow Senior Vice President and Chief Marketing Officer
John M. Hoeschen Senior Vice President and Chief Claims Officer
David A. Schlichting Senior Vice President and Chief Underwriting Officer
Steven J. Link Vice President and General Counsel
Lisa M. Lauer Vice President and Human Resources Director

Midwest Family Mutual Insurance Company Claim Process

If you need to file a claim with Midwest Family Mutual Insurance Company, you can expect a fair, quick, and polite resolution.

Claims can be submitted 24/7 through the company’s website, phone, fax, or email.

To start, supply your policy number, contact details, date and time of loss, location, description of damage, and other pertinent facts.

After reporting your claim, you’ll get a confirmation and claim number right away.

Within 24 hours, a claims representative will reach out to explain the process and next steps.

You can track your claim status online or by calling claims directly.

Rest assured that your claim will be handled promptly, courteously, and equitably by Midwest Family’s around-the-clock claims operation.

Midwest Family Mutual Insurance Company Services and Products

Midwest Family Mutual Insurance Company provides a diverse range of insurance products and services tailored for both individuals and businesses. Their offerings include:

Established in 1891, Midwest Family Mutual boasts an A (Excellent) rating with a stable outlook from AM Best.

Their representation spans over 350 independent agents across 24 states, emphasizing a legacy of high customer satisfaction and a responsive, adaptable claims service.

How to Report a Claim with Midwest Family Mutual Insurance Company

To report a claim with Midwest Family Mutual Insurance Company, you can use any of the following methods:

  • Online: Go to midwestfamily.com and click on “Report Claim” on the top menu. Fill out the online form and submit it.
  • Phone: Call 1-800-225-5636 and select option 2. Follow the prompts and provide the required information.
  • Fax: Fax your claim information at 1-800-742-7013.
  • Email: Email your claim information to claims@midwestfamily.com.

Midwest Family Mutual Insurance Company Financial Details

Midwest Family Mutual is a financially robust and secure entity, well-equipped to fulfill its commitments and safeguard its policyholders.

Recognized by A.M. Best, the foremost authority on insurance company ratings, the company boasts an excellent A- rating with a stable outlook.

With a financial size category of VII, indicating a policyholder surplus ranging from $100 million to $250 million, Midwest Family Mutual Insurance Company demonstrates substantial financial resources.

Furthermore, the company’s financial strength is reinforced by partnerships with reputable reinsurers, ensuring a high level of quality and reliability.

Customer Satisfaction Ratings for Midwest Family Mutual Insurance Company

Source Rating/Score Comments/Reviews
Agency Surveys 96%+ Satisfaction Midwest Family Mutual demonstrates an exceptionally high level of customer satisfaction and loyalty, with over 96% satisfaction reported in agency surveys.
Better Business Bureau A+ Rating and Accreditation The company holds an A+ rating and accreditation from the Better Business Bureau (BBB), with a clean record of no complaints filed in the last three years.
Google 4.4/5 Stars (14 Reviews) Positive feedback on Google, with a 4.4 out of 5-star rating from 14 reviews. Customers praise the company’s service, claims handling, and competitive rates.
Yelp 5 Stars (1 Review) A 5-star rating on Yelp from one review, highlighting the company’s professionalism, responsiveness, and comprehensive coverage.


Midwest Family Mutual enjoys an exceptional level of customer satisfaction and loyalty, evident through agency surveys reporting satisfaction levels exceeding 96%.

Independent sources further affirm the company’s positive reputation:

According to the Better Business Bureau (BBB), Midwest Family Mutual holds an esteemed A+ rating and accreditation, notable for its impeccable record with no complaints filed in the past three years.

Additionally, on Google, the company boasts a commendable 4.4 out of 5-star rating from 14 reviews, with customers lauding its service, claims handling, and competitive rates.

Furthermore, a Yelp review has awarded Midwest Family Mutual a perfect 5-star rating, praising its professionalism, responsiveness, and comprehensive coverage.

These consistent positive evaluations underscore the company’s commitment to customer satisfaction and the quality of its insurance services.

Midwest Family Mutual Insurance Company Career

For those considering employment with Midwest Family Mutual, it’s worth noting that the company presents an enriching and demanding career prospect for capable and driven individuals.

Various roles across departments, including underwriting, claims, marketing, information technology, accounting, and human resources, are currently open for qualified candidates.

The company offers an attractive compensation and benefits package, coupled with a nurturing and cooperative workplace atmosphere.

Current job opportunities can be explored, and online applications can be submitted through the company’s official website.

What are the benefits of Midwest Family Mutual Insurance Company?

As an employee at Midwest Family Mutual, you will have access to a comprehensive array of benefits designed to enhance both your personal and professional well-being.

Some of the benefits provided by the company include the following:

  1. Health Insurance: Encompassing medical, dental, and vision plans
  2. Life Insurance: Offering basic, supplemental, and dependent coverage
  3. Disability Insurance: Providing both short-term and long-term coverage
  4. Retirement Plan: Inclusive of a 401(k) with company match and profit-sharing.
  5. Flexible Spending Accounts: Covering health care and dependent care expenses
  6. Paid Time Off: Including allowances for vacation, sick leave, and holiday pay
  7. Employee Assistance Program: Featuring counseling and referral services
  8. Education Assistance: Incorporating tuition reimbursement and professional development support

These benefits collectively contribute to a well-rounded and supportive work environment at Midwest Family Mutual.


In which states does the company operate?

Midwest Family Mutual operates in 20 states: Arizona, Colorado, Idaho, Illinois, Indiana, Iowa, Kansas, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Ohio, Oregon, South Dakota, Utah, Washington, Wisconsin, and Wyoming.

What types of insurance does the company provide?

The company offers a range of personal and commercial lines of insurance, including coverage for homeowners, personal auto, boat owners, personal umbrellas, business owners, contractors, garages, and workers’ compensation.

How can I obtain a quote from the company?

While online quotes are not available, you can connect with an independent agent representing the company in your vicinity. They will provide a personalized quote tailored to your specific needs and preferences.

What are the payment options for my bill?

Enjoy the convenience of 100% direct billing with flexible payment methods, including online, phone, mail, or automatic withdrawal. Choose from various payment plans, such as monthly, quarterly, semi-annually, or annually.

How can I access information about my policy?

Access your policy details conveniently online by logging into your account on the company’s website.

Alternatively, for any policy-related inquiries, you can reach out to your agent or contact the company’s customer service department

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