Monarch Life Insurance Company, Massachusetts: Overview, Contacts, Services, Finances, Coverage, Claims & Customer Reviews

An image illustration of Monarch Life Insurance Company
Your Trusted Lifeline: Monarch Life Insurance Company – Securing Your Future Since 1901.

Monarch Life Insurance: Your Path to Financial Security and Peace of Mind.


If you’re seeking a reliable life insurance provider in Massachusetts, consider Monarch Life Insurance Company.

In this blog post, we’ll examine the company’s essential:

Details, services, financial aspects, coverage specifics, claims process, compliance, renewal and cancellation policies, company values, and customer feedback. We’ll also share links for further information.

Company Overview

History/Founding Year, CEO, Market Share and Company Size:

Monarch Life Insurance Company, one of Massachusetts’ oldest and most trusted life insurance providers, has served its customers for over a century.

Kevin McAdoo, who joined the company in 1992, leads the company as its president and CEO.

With headquarters in Holyoke, the company employs around 200 people and holds a 2% market share in Massachusetts.

Basic Information

Let’s start with some key information about Monarch Life Insurance Company:

Information Details
Phone Number (413) 784-2000
Address 330 Whitney Ave Ste 500, Holyoke, MA, 01040-2857
Customer Service Contact Contact Us
Email Address
Fax Number (413) 784-2010
Operating Hours Monday to Friday, 9:00 AM to 5:00 PM


Services & Products

The Company offers a range of life insurance products tailored to meet diverse customer needs:

  1. Term life insurance: This straightforward and affordable coverage lasts for a specified period, typically 10 to 30 years, paying a death benefit if the insured passes away within the term. It lacks cash value or investment features.
  2. Whole life insurance: A permanent type of coverage providing lifelong protection and accumulating cash value over time. It also offers dividends that can reduce premiums, increase coverage, or be withdrawn as cash.
  3. Universal life insurance: This flexible coverage lasts a lifetime, accumulating cash value while allowing policyholders to adjust premiums, death benefits, and cash values as needed.
  4. Variable life insurance: A more risk-oriented option, it offers lifetime coverage with cash value accumulation linked to the stock market’s performance.

Additionally, Monarch Life Insurance Company offers bundled services:

While international coverage isn’t offered, Monarch Life provides short-term policies for specific events:

Financial Details

The Company has fair prices based on things like age, gender, health, smoking, job, lifestyle, insurance kind, coverage amount, and term.

Customers can pick from different payment times, such as every month, every three months, every six months, and every year.

The company gives discounts and deals, such as lower prices for more than one policy, lower prices for staying with them, and extra money for bringing new customers.

With a high rate of paying claims of 98.7% in 2022, Monarch Life Insurance Company makes sure most valid claims are quickly paid.

Coverage Details

Monarch Life Insurance Company delivers comprehensive coverage with specific exclusions and limitations:


  • Suicide
  • War
  • Fraud
  • Criminal activity
  • Pre-existing conditions


The company offers add-ons or riders to enhance policy coverage:


The Company maintains a straightforward and efficient claims process, consisting of these steps:

  1. Notify Monarch Life Insurance Company: Report the insured’s death or disability promptly via phone, email, fax, or mail.
  2. Submit necessary documents: Provide essential claim documents, including the death or disability certificate, policy details, claim form, proof of identity and relationship, and bank information.
  3. Receive the claim payment: After reviewing and verifying the claim, the Company disburses the approved claim amount to the beneficiary or customer within 10 business days.

Legal & Compliance

The Company prioritizes customer privacy and security.

They have a privacy policy detailing data collection, usage, protection, and customer rights. Find more information in the privacy policy [here].

The company also outlines its terms and conditions, clarifying customer rights, obligations, and liability limitations.

Renewals & Cancellations

For policy renewals, the Company offers a seamless process:

  1. Receive a renewal notice: You’ll get information about your renewal premium, coverage, and any policy changes before your current policy expires.
  2. Pay the renewal premium: Submit your payment before the policy expiration date using the provided payment options.
  3. Receive a confirmation: After receiving your renewal premium, Monarch Life Insurance Company will send a confirmation with renewed policy details.

The company also allows policy cancellations, following these steps:

  1. Notify Monarch Life Insurance Company: Contact the company by phone, email, fax, or mail, providing your policy number, name, address, and reason for cancellation.
  2. Receive a refund: The refund amount, determined by factors like the cancellation date, insurance type, and premiums paid, will be prorated for the unused portion of the coverage period. A $25 cancellation fee will be deducted.
  3. Get a confirmation: After processing the cancellation request, Monarch Life Insurance Company will send a confirmation with your refund details.

Monarch Life Insurance Company offers a 31-day grace period for premium payments.

If payment isn’t made within this period, the policy will lapse, resulting in loss of coverage.

Company Culture

Monarch Life Insurance Company has a strong company culture that values honesty, quality, new ideas, working together, and making customers happy.

The company tries to create a good and helpful work environment for its workers, agents, and partners.

They also support learning and growing more skills.

Monarch Life Insurance Company engages in various community and social initiatives:

  • Supporting local charities and non-profit organizations
  • Sponsoring educational and cultural events
  • Promoting environmental sustainability and conservation
  • Volunteering for humanitarian causes

Customer Experiences and Reviews

Customers have shared positive feedback about their experiences with Monarch Life Insurance Company:


Q: How can I get a quote from Monarch Life Insurance Company?

A: You can obtain a quote by visiting their website [here] or by calling (413) 784-2000. Provide basic information about your age, gender, health, smoking habits, occupation, lifestyle, desired coverage, and term.


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