National Security Fire and Casualty Company, Alabama: Overview, Contacts, Services, Finances, Coverage, Claims, Compliance, Renewal & Cancellations, Reviews

Guardians of Assurance: National Security Fire and Casualty Company.

An image illustration of National Security Fire and Casualty Company
National Security Fire and Casualty Company – Your trusted partner in providing reliable and affordable insurance solutions for homes, cars, and lives since 1959.

If you need a trustworthy and budget-friendly insurance company to safeguard your home, car, or life, consider checking out National Security Fire and Casualty Company (NSFC).

Company Overview

Founded in 1959 as a subsidiary of National Security Group, Inc., NSFC is headquartered in Elba, Alabama, and operates in 10 states:

Alabama, Arkansas, Florida, Georgia, Kentucky, Mississippi, Oklahoma, South Carolina, Tennessee, and West Virginia.

The CEO of the company is Jack E. Brunson, who has been with NSFC since 1978 and has served as the president and CEO since 2002.

Other key members of the leadership team include William L. Brunson (VP and CFO), Brian R. McLeod (VP and COO), and D. Glenn Crowe (VP and Chief Claims Officer).

As of the latest financial report, NSFC had a total revenue of $65.6 million and a net income of $1.4 million in 2020.

The company employed 67 individuals and had 1,200 independent agents as of December 31, 2020. In 2019, the company’s market share in Alabama was 0.35%, ranking 46th among 268 insurers in the state.

Essential Information

Phone Number (800) 239-2358
Address 661 Davis St E, Elba, AL, 36323
Customer Service Contact
Policy Details Varies by state and product
Email Address
Fax Number (334) 897-5694
Operating Hours Monday – Thursday: 7:30 AM – 5:00 PM, Friday: 7:30 AM – 1:00 PM

Services & Products

  1. Auto Insurance: Offers liability, collision, comprehensive, medical payments, uninsured/underinsured motorist, and towing and labor coverage for personal and commercial vehicles. Includes a Non-Standard Auto Program for drivers with less-than-perfect driving records.
  2. Home Insurance: Covers dwellings, personal property, liability, medical payments, and additional living expenses for homeowners, renters, and mobile homeowners. Includes a Dwelling Fire Program for older, lower-value, or higher-risk homes.
  3. life insurance: Provides term life, whole life, and universal life insurance policies for individuals and groups. Offers a Final Expense Program for customers needing a small amount of life insurance for funeral expenses.

NSFC also offers special packages like:

Financial Details

Customers have various payment options to choose from:

  1. Monthly: Pay the premium in 12 equal installments, with a service fee added to each payment.
  2. Quarterly: Pay the premium in 4 equal installments, with a service fee added to each payment.
  3. Semi-Annually: Pay the premium in 2 equal installments, with a service fee added to each payment.
  4. Annually: Pay the premium in one lump sum, with no service fee.

The company also extends discounts and promotional offers:

  1. Safe Driver Discount: For customers with a good driving record, with no accidents or violations in the past 3 years.
  2. Homeowner Discount: For customers who own their home, whether or not they insure it with the company.
  3. Good Student Discount: For full-time students with a grade point average of 3.0 or higher.
  4. Senior Discount: For customers aged 55 or older who have completed a defensive driving course.

In 2020, the company’s claim payout ratio, indicating the percentage of premiums paid out as claims, was 69.4%, slightly lower than the industry average of 70.2%.

This demonstrates the company’s efficiency and profitability in managing claims.

Coverage Details

  • Policy Exclusions

The company does not cover losses caused by intentional acts, fraud, war, nuclear hazards, wear and tear, or government actions.

  • Coverage Limits:

Different types of insurance have specific coverage limits:

  • Auto Insurance: Minimum liability limits and maximum liability limits for bodily injury and property damage. Maximum deductibles for collision and comprehensive coverage.
  • Home Insurance: Minimum and maximum dwelling coverage limits, personal property coverage limit, liability coverage limit, and medical payments coverage limit.
  • Life Insurance: Minimum and maximum face amounts based on the insured person’s age, health, and income.

Add-ons or Riders: Optional enhancements for coverage include:

Claims Process

The company strives to make the claims process quick and straightforward for its customers. Here are the steps involved:

  1. Report the Claim: Customers can report the claim online, by phone, by fax, or by mail.
  2. Assign the Claim: The company assigns the claim to a representative, who contacts the customer within 24 hours to confirm details, explain coverage and deductibles, and answer questions.
  3. Investigate the Claim: The representative investigates by inspecting damaged property or vehicles, reviewing police reports, obtaining medical records, conducting interviews, and assessing liability and damages.
  4. Settle the Claim: The representative negotiates a fair settlement based on coverage and evidence. The company issues payment to the customer or the third party, depending on the claim type.

For different types of claims, specific documents are required:

  • Auto Insurance: Driver’s license, vehicle registration, proof of insurance, and the police report.
  • Home Insurance: Deed, proof of insurance, and repair estimates.
  • Life Insurance: Death certificate, proof of insurance, and beneficiary information.

The company boasts an average claim approval time of 10 business days, faster than the industry average of 15 business days.

It takes pride in providing prompt and equitable claim services, earning positive feedback from many customers who have gone through the claims process.

Legal & Compliance

Key legal and compliance aspects include:

  1. Privacy Policy: The company’s privacy policy outlines how it collects, uses, and shares customers’ personal information.

It includes details such as name, address, phone number, email address, social security number, driver’s license number, credit card number, and medical history.

  1. Terms and Conditions: The company has a terms and conditions agreement outlining the rights and obligations of both the company and the customer.

This includes coverage details, premium information, deductible terms, claims procedures, cancellation and renewal policies, dispute resolution, and governing law.

Renewals & Cancellations

The company provides a flexible and convenient process for renewing and canceling policies.

Key details include:

  1. Policy Renewal Process: The company sends a renewal notice to customers at least 30 days before the policy expires, outlining the renewal premium, coverage, and payment options.
  2. Cancellation Policy and Fees: Customers can cancel their policy anytime by sending a written request to the company or agent, stating the effective date and reason for cancellation.
  3. Grace Periods: The company offers a grace period for premium payments after the due date without losing coverage. The period varies but is typically 10 days for monthly payments and 30 days for quarterly, semi-annual, or annual payments.

Company Culture

The company upholds a positive and robust culture grounded in four core principles. It aspires to:

  • Integrity
  • Excellence
  • Service
  • Teamwork

Customer Experiences

The company boasts a loyal and content customer base, garnering positive reviews and ratings.


  • How can I get a quote from National Security?

You can get a quote from National Security by visiting their website, calling their toll-free number, or contacting one of their agents.

Additionally, you will need to provide some basic information, such as your name, address, phone number, email address, and the type and amount of coverage you are interested in.

You will receive a quote within minutes, and you can compare it with other quotes from other companies.


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