Nautilus Insurance Company, Arizona: Overview, Phone Number, Email Address, Fax Number, Finances, Services, Coverage, Claims & Reviews

Covering Your Insurance Needs: Discover Nautilus Insurance Company.

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Discover Nautilus Insurance Company: Your Trusted Partner for Comprehensive Coverage.

If you’re in the market for a dependable insurance provider in Arizona, consider Nautilus Insurance Company.

Nautilus stands out as a leading U.S. commercial excess and surplus lines insurance provider, with a focus on the high-volume, small-premium market.

They provide a broad range of insurance solutions tailored to meet the diverse needs of both businesses and individuals.

In this post, we will delve into various aspects of Nautilus Insurance Company in Arizona, covering:

Company details, basic information, services and products, financial specifics, coverage details, claims, legal and compliance, renewals and cancellations, company culture, and customer experiences.

Company Overview

History and Founding Year:

Nautilus Insurance Company was established in 1985 and is headquartered in Scottsdale, Arizona.

They operate as an eligible surplus line’s insurer across the United States, except in their home state of Arizona, where they hold a license.

Nautilus is part of the Berkley brand, a major player in the U.S. commercial lines property casualty insurance sector.

Their financial stability is underscored by an impressive A+ (Superior) rating from A.M. Best Company.

CEO and Leadership Team:

At the helm of Nautilus Insurance Company is Tom Joyce, who has been with the company since 1998.

Leading a seasoned senior management team, including Trish Buckhardt (Executive Vice President & Chief Operating Officer), Bill Floros (Senior Vice President & Chief Underwriting Officer).

Joel Lasky (Senior Vice President & Chief Claims Officer), Kevin Donovan (Senior Vice President, Actuarial).

Rob Petronko (Senior Vice President, Chief Financial Officer), and Courtney Beyer (AVP, Human Resources Business Partner).

Market Share and Company Size:

Nautilus Insurance Company holds a 0.05% market share in the U.S. commercial property and casualty insurance industry and employs around 396 individuals.

They service over 700 appointed wholesale general agents across the nation.

Company Contacts:

Here’s a snapshot of key details about Nautilus Insurance Company Arizona:

Phone Number Address Customer Service Contact Email Address Fax Number Operating Hours
480-951-0905 or 7233 E Butherus Dr, Contact Us 480-951-9730 or 800-842-8917 Monday to Friday,
800-842-8972 Scottsdale, AZ, 85260 9:00 AM to 5:00 PM


Services & Products

Nautilus Insurance Company offers a range of insurance products tailored to various risks and exposures. Some of their primary offerings include:

  1. General Liability: This insurance safeguards against claims for bodily injury, property damage, and personal injury arising from business operations or products.
  2. Property: Protects your business’s physical property from losses such as fire, storms, theft, vandalism, and other covered perils.
  3. Commercial Excess: Provides additional liability protection beyond primary coverage limits, covering claims that exceed the underlying policy limits or are not covered by it.
  4. Light Brokerage: Offers solutions for hard-to-place risks, such as vacant buildings, habitational properties, contractors, restaurants, bars, and more.
  5. Inland Marine: Protects transportable assets, including materials, products, and equipment. It covers risks such as contractors’ equipment, builders’ risk, installation floater, motor truck cargo, and more.

Nautilus Insurance Company also offers special packages for specific industries, like artisan contractors and self-storage facilities, combining various coverages to suit their unique needs.

While they do not provide international coverage, Nautilus can offer temporary or short-term policies for specific risks that require coverage outside the United States.

Financial Particulars

Premium costs for Nautilus Insurance Company products are variable, depending on factors like the risk type, coverage limits, deductible, loss history, and more.

You can request a quote from one of their appointed wholesale general agents either online or by direct contact.

The company provides multiple payment options for their customers, including online payment via credit card or electronic check, as well as payment by mail through a check or money order.

Payment flexibility allows you to choose between full or installment payments, depending on your policy terms.

Nautilus Insurance Company extends discounts and promotions to its customers, such as:

A 10% premium credit for policies equipped with a security alarm system, a 5% premium credit for policies with a sprinkler system, and a referral program rewarding you with a $25 gift card for each new customer you refer to them.

Notably, the company maintains a high claim payout ratio, surpassing the industry average, with a 2020 annual report indicating a 69.6% payout ratio compared to the industry’s 64.8%.

Coverage Details

Coverage specifics for Nautilus Insurance Company products vary based on the particular policy and any endorsements or exclusions applied to it.

Policy forms and endorsements can be found on their website or requested from your agent. Common coverage elements encompass:

  • Policy Exclusions: These outline situations or events not covered by your policy, including expected or intended injury, contractual liability, liquor liability, pollution liability, professional liability, and more.
  • Coverage Limits: Maximum amounts your policy will pay for a covered claim, such as $5 million per occurrence and $10 million in the aggregate for building and business personal property, among others.
  • Add-ons or Riders: Optional coverages that can be added to your policy for an additional premium, like equipment breakdown, earthquake, flood, or theft coverage.


Submitting a claim to Nautilus Insurance Company is straightforward.

You can report a claim online using their claim reporting form or call them at 800-358-5178.

Alternatively, you can reach out via email at or fax at 480-367-5583.

Required claim documents vary based on the type and severity of the claim and may include:

  • A copy of your policy.
  • A police report.
  • Photos of damage or injury.
  • Receipts or invoices
  • Witness statements.

Typically, the claim approval process takes about 30 days, though this timeline may vary depending on claim complexity.

You can track your claim status online or contact your designated claim representative.

Legal & Compliance

Nautilus Insurance Company is dedicated to safeguarding your privacy and adhering to all relevant laws and regulations.

They have a privacy policy explaining how they handle personal information and terms and conditions governing website and service use.

Licensed and regulated by the Arizona Department of Insurance, Nautilus Insurance Company also complies with oversight and supervision from state insurance regulators.

Where they function as an eligible surplus line’s insurer.

They adhere to standards and guidelines set by the National Association of Insurance Commissioners (NAIC) and the Wholesale & Specialty Insurance Association (WSIA).

Renewals & Cancellations

Keeping your policy with Nautilus Insurance Company is easy.

They tell you about renewing about 60 days before your policy ends.

You can renew online using their website or through your agent, and you can change or add things to your policy.

How you cancel your policy and how much it costs depends on why and when you cancel.

You can stop your policy any time by sending them a note with your name, policy number, when you want to cancel, and why.

You can also do this online using their website or by talking to your agent.

If you stop your policy before it ends, you may get some money back for the part you didn’t use, but you may also have to pay a fee or a penalty, depending on what your policy says and what the law says.

Nautilus Insurance Company adheres to Arizona law, offering a grace period of at least seven days for all policies.

This period grants additional time to make premium payments if the due date is missed, preventing immediate policy cancellation.

However, non-payment within this grace period leads to policy cancellation and a loss of coverage.

Company Culture

Nautilus Insurance Company has a strong and good company culture that likes working together, making new things, doing great work, and making customers happy.

They got an award as a 2023 Top Company to Work for in Arizona, showing that they care about their workers.

The company gives good pay and benefits to their workers, and also helps them learn and grow.

Also, Nautilus helps good causes through its Nautilus Cares program, sharing with the community.

The company’s mission revolves around being the premier E&S market for low- to medium-hazard risks.

Providing top-notch customer experiences and smart insurance solutions while striving to be an industry leader in E&S insurance.

Their cultural pillars underscore strength, ease, investment, and innovation.

Customer Feedback and Reviews

Customer reviews and ratings for Nautilus Insurance Company are predominantly positive, as exemplified by the following testimonials:

  1. I’ve partnered with Nautilus Insurance for over a decade, and they consistently demonstrate responsiveness, professionalism, and fairness.

Their versatile product line and underwriting team can handle a wide array of risks, making them one of my preferred markets for E&S business.” – John D., Wholesale General Agent


Question: How do I locate an agent to purchase a Nautilus Insurance policy?

Answer: To find an agent who can help you get a Nautilus Insurance policy, simply use their “Find A Producer” tool on their website. You can search by state or zip code, and it will provide you with a list of nearby agents who work with Nautilus Insurance.


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