Navigators Insurance Company, New York: Outline, Contacts, Services, Finances, Coverage, Claims, Compliance, Customer Feedback & Reviews

Your Trusted Insurance Partner – Navigators Insurance Company.

An image illustration of Navigators Insurance Company
Navigators Insurance Company – Your Trusted Insurance Partner in New York.

Navigators Insurance Company is a global insurance company that specializes in reinsurance and excess and surplus insurance solutions for wholesale brokers.

The company is a brand of The Hartford, a leading provider of property and casualty insurance, group benefits and mutual funds.

In this blog post, we will explore the:

History, products, services, financial details, coverage options, claims process, legal aspects, renewals and cancellations, company culture and customer experiences.

Company Details

Founding Year:

Navigators Insurance Company was founded in 1989 as a subsidiary of Navigators Group Inc., a specialty insurance holding company.

The company’s headquarters are located in One Penn Plaza, 50th Floor, New York, NY 10119.

CEO and Leadership Team:

The company’s president is Terence N. Deeks, who leads a team of experienced and professional executives.

Market Share and Company Size:

The company has a market share of 0.03% in the US property and casualty insurance industry and employs about 400 people in its New York office.

Company Contacts

Here is some basic information about Navigators Insurance Company New York that you may find useful:

Category Information
Phone Number (212) 244-23332
Address One Penn Plaza, 50th Floor, New York, NY 10119
Customer Service Contact (800) 562-9300
Policy Details Varies by product and service.
Email Address
Fax Number (212) 244-23342
Operating Hours Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time)


Services & Products

Navigators Insurance Company New York offers a wide range of insurance products and services for wholesale brokers and their clients.

Some of the types of insurance offered by the company are:

  • Auto Insurance: The company provides auto liability, physical damage, uninsured/underinsured motorist, medical payments and personal injury protection coverage for commercial vehicles.
  • Home Insurance: The company offers homeowners, renters, condo and dwelling fire insurance policies that cover property damage, personal liability, loss of use and additional living expenses.
  • Life Insurance: The company provides term life, whole life, universal life and variable universal life insurance policies that offer death benefits, cash value accumulation and flexible premium payments.
  • Special Packages or Bundled Services: The company also offers specialty insurance solutions for niche markets such as marine, energy, aviation, environmental, professional liability and excess casualty.
  • International Coverage: The company has a global presence and operates in more than 100 countries through its subsidiaries and affiliates.
  • Temporary or Short-Term Policies: The company can provide short-term or temporary policies for specific events or situations such as travel, weddings or special projects.

Financial Details

Navigators Insurance Company New York has a strong financial position and reputation in the insurance industry.

Some of the financial details that you may want to know are:

  • Premium Costs: The premium costs vary depending on the type of insurance product or service, the coverage amount, the deductible level, the risk factors and the personal information of the insured.
  • Payment Options: The company accepts various payment options such as credit cards, debit cards, electronic funds transfer (EFT), checks and money orders.
  • Discounts and Promotional Offers: The company offers discounts and promotional offers for some products and services based on factors such as loyalty, bundling, safety features, good driving record and claim-free history.
  • Claim Payout Ratio: The claim payout ratio of Navigators Insurance Company New York was 67.8% in 2020, which is higher than the industry average of 62.1%.

Coverage Details

Navigators Insurance Company New York provides comprehensive and customized coverage options for its customers.

Some of the coverage details that you may want to know are:


Navigators Insurance Company New York has a simple and efficient claims process for its customers.

Some of the claim’s details that you may want to know are:

  • Claim Process: The claim process involves reporting the loss, submitting the claim form and supporting documents, reviewing the claim by the company, and receiving the payment or denial of the claim.
  • Required Documents for Claims: The required documents for claims may vary depending on the type of insurance product or service, and the nature and extent of the loss.
  • Average Claim Approval Time: The average claim approval time of Navigators Insurance Company New York was 15 days in 2020, which is faster than the industry average of 18 days.

Legal & Compliance

Navigators Insurance Company New York follows the legal and compliance requirements of the insurance industry and the jurisdictions where it operates.

Some of the legal and compliance details that you may want to know are:

Renewals & Cancellations

Navigators Insurance Company New York has flexible and convenient renewal and cancellation policies for its customers.

Some of the renewal and cancellation details that you may want to know are:

Company Culture

Navigators Insurance Company New York has a positive and supportive company culture that values:

Diversity, inclusion, innovation, collaboration and customer satisfaction.

Some of the aspects of the company culture that you may want to know are:

  1. Mission Statement: The mission statement of the Company is “To be recognized as a market leader in specialty insurance by providing our clients with creative solutions to complex risks”.
  2. Core Values:  The core values of Navigators Insurance Company New York are “Integrity, Excellence, Accountability, Respect and Teamwork”.
  3. Employee Benefits: Some of the employee benefits of Navigators Insurance Company New York are:

Health insurance.

Dental insurance.

Vision insurance.

Life insurance.

Disability insurance.

Retirement plan.

Paid time off.

Tuition reimbursement.

Employee assistance program.

Wellness program.

Employee recognition program.

Customer Experiences

Customer Reviews and Ratings

Here are a couple of customer reviews to give you a glimpse of the Navigators experience:

  1. Review 1: “Navigators Insurance has been my safety net for years. Their team is responsive, and their policies are comprehensive. I highly recommend them.”
  2. Review 2: “Navigators made the insurance process simple. Their claims process is efficient, and their customer service is top-notch.


Q1: What is Navigators’ approach to claim settlements?

A1: Navigators Insurance Company prides itself on a high claim payout ratio and a swift claims approval process. Your claims are handled with the utmost professionalism.


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