New Era Life Insurance Company, Texas (TX): Contacts, Claims, Reviews, Salary, Provider Portal, Login, Financial Details, Legal and Compliance

New Era Life Insurance Company comprises a group of affiliated entities, encompassing both New Era Life Insurance Company of the Midwest and Philadelphia American Life Insurance Company.

Collectively, they offer a variety of insurance products related to life and health, including final expense, Medicare supplements, critical illness coverage, and annuities.

If you’re in search of an affordable and flexible life insurance provider, New Era Life Insurance Company is worth considering.

In this article, we will review some of the key aspects of New Era Life Insurance Company, such as its contacts, claims, reviews, salary, provider portal, login, financial details, legal and compliance.

New Era Life Insurance Company
Explore a comprehensive range of insurance products at New Era Life Insurance Company, including Medicare supplements, final expense, critical illness coverage, and annuities. Discover affordable and flexible options for your life and health insurance needs. PHOTO: Freepik


New Era Life Insurance Company Contact Information

If you require contact information for the New Era Life Insurance Company for any reason, the following communication methods are available to you:

Information Details
Phone Number 1-800-552-7879
Address 11720 Katy Freeway, Suite 1700, Houston, TX 77079
Customer Service Contact 1-800-552-7879
Policy Details New Era Policyholder – Contact Us
Email Address
Fax Number 1-888-748-3035
Operating Hours Monday-Friday, 8:00 am – 5:00 pm Central Time


New Era Life Insurance Company Products and Services

New Era Life Insurance Company is a provider of various insurance products and services, such as:

  • Medicare Supplement Insurance

This insurance type provides assistance in covering certain healthcare expenses not included in Original Medicare, including deductibles, coinsurance, and copayments.

New Era provides 10 standardized Medicare supplement plans (A, B, C, D, F, G, K, L, M, and N) across 32 states.

  • Final Expense Insurance

This particular life insurance product is designed to offer a death benefit intended to address the expenses associated with funerals and burials.

New Era provides final expense insurance policies that come with coverage options spanning from $2,000 to $25,000, all without the need for a medical examination.

  • Dental Insurance

This insurance variety provides financial assistance for dental services, including check-ups, cleanings, cavity fillings, dental crowns, and dental implants.

New Era presents a range of dental insurance options featuring various coverage levels and deductible choices, along with access to a network of affiliated dentists.

  • Critical Illness Insurance

This insurance plan provides a lump-sum benefit in the event the insured individual receives a diagnosis for a qualifying critical illness, which may include conditions like cancer, heart attack, stroke, kidney failure, or organ transplant.

New Era offers critical illness insurance policies with benefit sums varying from $10,000 to $50,000, and there’s no need for a medical examination.

  • GAP Insurance

GAP insurance, offered by New Era, is a form of coverage designed to bridge the gap between a vehicle’s current market value and the outstanding loan or lease balance if the vehicle is declared a total loss.

New Era’s GAP insurance plans provide coverage of up to $50,000, along with optional features like deductible reimbursement and rental car compensation.

  • Health Indemnity Plans

These plans provide a set payment for every covered service, irrespective of the real expense or service provider.

New Era presents health indemnity plans that encompass hospitalization, surgical procedures, outpatient services, emergency room visits, and preventive healthcare.

  • Annuities

These contracts offer a consistent income flow in return for a single lump sum payment or a series of periodic payments.

New Era provides annuity products that come in both fixed and indexed variations, each offering various choices for how funds can be accumulated and distributed.

New Era Life Insurance Company Claims

If you’re looking to initiate a claim with New Era Life Insurance Company, the process can vary depending on the particular product you hold.

For life insurance claims, you’ll need to complete a claimant statement form and submit it, along with a certified copy of the death certificate and any other necessary documents.

You can locate the claimant statement form on the company’s website or request it by calling 800-552-7879, extension 1331.

Send the completed claim form and documents to P.O. Box 4884, Houston, TX 77210-4884.

In the case of Medicare supplement claims, there’s no need to submit a claim form, as the company receives these claims electronically from Medicare.

If you have inquiries regarding a specific claim, you can contact 800-552-7879, extension 1120.

For other types of claims, such as accident, critical illness, or health indemnity, you may be required to complete a different claim form and furnish additional information.

These claim forms and instructions can be found on the company’s website, or you can reach out to the customer service department for guidance.

New Era Life Insurance Company Reviews

New Era Life Insurance Company’s reputation is a mixed bag, with both positive and negative aspects.

On the positive side, the company boasts a notably low number of customer complaints, as reported by the National Association of Insurance Commissioners (NAIC).

In 2022, their complaint index stood at a mere 0.22, indicating that they receive far fewer complaints than one would typically expect for a company of their size.

Additionally, New Era Life Insurance Company emphasizes its commitment to providing high-quality, affordable insurance and financial products, coupled with exceptional customer service.

However, there are some less favorable aspects to consider.

The company has received a relatively low financial strength rating from AM Best, a credit rating agency responsible for assessing the financial capability of insurance companies to meet their claims and obligations.

New Era’s current rating is B++ (good), falling below the A range, which signifies excellent financial strength.

Furthermore, the Better Business Bureau (BBB) has assigned a B- rating to the company, and New Era Life Insurance Company is not BBB accredited.

It’s worth noting that the company does not offer online quotes or applications, and their product range and available riders are somewhat limited.

In addition, their website is somewhat outdated and lacks comprehensive information.

New Era Life Insurance Company Salary

Glassdoor reports that New Era Life Insurance Company employees earn an average annual salary of $54,226, which is based on 51 employee-contributed salaries.

The specific salary range depends on factors such as job title, location, and level of experience.

Some of the most common job titles and their average salaries are:

Job Position Annual Salary ($)
Customer Service Representative $39,000
Actuarial Analyst $90,000
Actuarial Statistician $108,000
Actuarial Assistant $88,000
Actuary $130,000
Administrative Assistant $42,000
Operations Analyst $58,000


New Era Life Insurance Company Provider Portal

New Era Life Insurance Company offers a provider portal, enabling healthcare professionals to conveniently verify policyholders’ eligibility and benefits, access claim and payment statuses, and interact with the company.

Accessible via the company’s website, this portal necessitates user authentication through a unique user ID and password.

To register for the portal, providers need to input their national provider identifier, tax ID, policy number, and personal details.

This versatile portal is compatible with various devices, including mobile, accessible through a simple QR code scan.

It ensures both convenience and security for healthcare providers seeking information and communication with the company.

New Era Life Insurance Company Login

New Era Life Insurance Company provides distinct login portals tailored to different user types.

For policyholders, there is a dedicated portal designed to facilitate tasks such as viewing policy details, making payments, updating personal information, and accessing various resources.

To access the policyholder portal, you must provide your user ID and password.

If you are a new user, the registration process involves entering your policy number, name, date of birth, and email address.

For agents, a separate portal, known as the agent portal, is available.

This portal grants agents access to features like commissions, applications, forms, rates, and a range of tools.

To log in to the agent portal, you are required to input your user ID and password.

If you are a new agent, the registration procedure necessitates providing your agent number, name, email address, and phone number.

New Era Life Insurance Company Financial Details

New Era Life Insurance Company boasts a robust financial standing, as confirmed by its financial reports.

According to its annual statement for 2021, the company held total assets amounting to $645,383,811, while its total liabilities stood at $480,911,543.

This resulted in a capital and surplus of $164,472,268, signifying its net worth.

With an assets-to-liabilities ratio of 134.20%, the company demonstrated a strong capacity to meet its financial obligations.

Furthermore, it recorded total revenues of $222,731,895 against total expenses of $199,704,440, yielding a net income of $23,027,455, indicative of its profitability.

New Era Life Insurance Company Legal and Compliance

  • Licensing Information

New Era Life Insurance Company is officially recognized as a long-term insurer in accordance with the Long-term Insurance Act of 1998 (Act No. 52 of 1998).

The company holds registration number 1992/001738/06.

Furthermore, it holds the status of an authorized financial services provider under the Financial Advisory and Intermediary Services Act of 2002 (Act No. 37 of 2002).

The company’s FSP number is 24769.

  • Privacy Policy

The Company values the privacy of its clients and adheres to the Protection of Personal Information Act, 2013 (Act No. 4 of 2013).

Our privacy policy delineates the procedures through which we gather, utilize, reveal, and safeguard our clients’ personal information, while also outlining their associated rights and responsibilities.

Moreover, our privacy policy elaborates on our compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) in the United States, given that some of our clients may be U.S. citizens or residents.

You can conveniently access the complete privacy policy on our company’s website.

  • Terms and Conditions

The website and the products and services provided by New Era Life Insurance Company are subject to the company’s terms and conditions.

These terms encompass aspects like intellectual property rights, restrictions, warranties, liability limits, indemnification, severability, variations, assignment, and the governing law and jurisdiction.

You can find the complete terms and conditions on the company’s website for reference.

Frequently Asked Questions (FAQs)

  • What is New Era Life Insurance Company?

New Era Life Insurance Company is a group of affiliated entities that offer a variety of insurance products related to life and health, such as final expense, Medicare supplements, critical illness coverage, and annuities.

  • How can I contact New Era Life Insurance Company?

You can contact New Era Life Insurance Company by phone, email, fax, or mail.

The phone number is 1-800-552-7879, the email address is, the fax number is 1-888-748-3035, and the mailing address is 11720 Katy Freeway, Suite 1700, Houston, TX 77079.

  • What are the benefits of Medicare supplement insurance from New Era Life Insurance Company?

Medicare supplement insurance from New Era Life Insurance Company can help you cover certain healthcare expenses that are not included in Original Medicare, such as deductibles, coinsurance, and copayments.

  • How does final expense insurance from New Era Life Insurance Company work?

Final expense insurance from New Era Life Insurance Company is a type of life insurance that provides a death benefit intended to cover the costs of funerals and burials.

You can choose a coverage amount ranging from $2,000 to $25,000, and you do not need to undergo a medical examination to qualify.

The premiums are guaranteed to remain the same for the duration of the policy.


I have confidence that you derived pleasure from this article and acquired valuable insights regarding the New Era Life Insurance Company.

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