North American Capacity Insurance Company(New Hampshire); Contacts, Claims, Services, Ratings, Reviews, and Benefits

North American Capacity Insurance Company (NACIC) is a subsidiary of Westport Insurance Corporation, a top provider of specialty insurance solutions.

NACIC, based in New Hampshire, offers property and casualty insurance to commercial and industrial clients across the United States. With a solid profit history, it holds an A+ (Superior) rating from A.M. Best.

North American Capacity Insurance Company

History of North American Capacity Insurance Company

Founded in 1986 as American Capacity Insurance Company under RLI Corporation, NACIC became a part of Swiss Re Limited in 1991 and relocated to New Hampshire.

The company changed its name to NACIC in the same year. Now, as a wholly-owned subsidiary of Westport Insurance Corporation, NACIC continues its journey.

Mission and Values

NACIC’s mission is clear: to provide innovative and competitively priced insurance solutions. The company upholds core values, emphasizing customer focus, innovation, underwriting expertise, and financial strength.

Their commitment lies in delivering top-notch service and creating cutting-edge insurance products.

Products and Services offered by North American Capacity Insurance Company

NACIC, located in New Hampshire, provides insurance for homes and unexpected events to companies all across the United States. It’s known for making money and has an A+ (Superior) rating from A.M. Best.

Products

NACIC offers different types of insurance:

  1. Extra and Extra Special Insurance: Covers issues like home problems, unexpected events, legal troubles, and environmental concerns. It involves insurance companies not officially allowed in the area where the home is.
  2. Special Insurance: Made for industries like building things, creating products, and taking care of people’s health. It fits the specific needs of these industries.
  3. Help with Insurance Management: Assists companies in handling their special insurance companies, which they own completely to cover their unexpected events.

Services

NACIC also provides extra help:

  1. Advice on Handling Risk: Helps companies figure out, understand, and deal with potential problems.
  2. Help with Insurance Claims: Assists companies in dealing with their requests for insurance coverage.
  3. Stopping Losses: Provides services to avoid bad things from happening.

In simple terms, NACIC in New Hampshire gives insurance to homes and businesses all over the United States, is good at making money, and has a top rating from A.M. Best.

North American Capacity Insurance Company

Premium Costs

NACIC decides premium costs based on factors like the type of insurance, the risk of the insured property, and the insured’s past losses. NACIC keeps its rates competitive with the market and provides discounts to help customers save money.

Payment Options

NACIC gives customers different ways to pay:

  1. Monthly: Pay premiums monthly using a credit card, automatic bank withdrawal, or a check.
  2. Quarterly: Pay premiums quarterly using a credit card, automatic bank withdrawal, or a check.
  3. Annually: Pay premiums annually using a credit card, automatic bank withdrawal, or a check.

Discounts

NACIC offers discounts to customers, including:

  1. Policy Bundling Discounts: Save money by combining multiple NACIC policies.
  2. Loss-Prevention Discounts: Save money by taking steps to prevent losses, like installing security or sprinkler systems.
  3. Good Credit Discounts: Customers with good credit can save on NACIC premiums.

Promotional Offers

NACIC sometimes gives special discounts for a certain type of insurance or for a limited time.

Filling Claims With North American Capacity Insurance Company

Filing a claim with North American Capacity Insurance Company (NACIC) is easy and can be done online, over the phone, or by mail.

filling  claims online
  1. Go to the NACIC website and click on “File a Claim.”
  2. Enter your policy number and contact details.
  3. Describe the loss with details like the date, time, and location.
  4. Upload photos or documents supporting your claim.
  5. Submit your claim.
To file a claim by phone
  1. Call NACIC’s customer service at (866) 351-3062.
  2. Provide your policy number and contact details.
  3. Explain the loss in detail.
  4. The representative will assist you in completing the claim form and give you a claim number.
To file a claim by mail
  1. Download and fill out the NACIC claim form.
  2. Mail the form and supporting documents to North American Capacity Insurance Company P.O. Box 451419 Sunrise, FL 33345-1419

After filing, a NACIC claims adjuster will be assigned to your case. They’ll review your claim, contact you for more info, and work with you to determine the claim’s value. Finally, they’ll issue a payment to you.

North American Capacity Insurance Company

Financial Stability and Customer Service

North American Capacity Insurance Company (NACIC) is renowned for its financial stability and customer service excellence.

Awarded an A+ (Superior) rating by A.M. Best, a prominent credit rating agency in the insurance sector, this rating underscores NACIC’s exceptional ability to fulfill ongoing insurance commitments.

Customer Reviews and Ratings

NACIC has garnered positive reviews from satisfied customers. On Insure.com, the company boasts an average rating of 4 out of 5 stars.

Customers commend NACIC for its competitive premiums, helpful customer service, and swift claims processing.

Low Complaint Rates

NACIC demonstrates a low incidence of customer complaints. According to the National Association of Insurance Commissioners (NAIC), in 2020, NACIC received only 0.51 complaints per 1,000 insured lives.

This figure is notably lower than the industry average of 1.23 complaints per 1,000 insured lives.

Efficient Complaint Resolution

NACIC excels in swiftly and efficiently addressing customer complaints. In 2020, the company resolved an impressive 97.5% of complaints within 60 days, surpassing the industry average of 94.8% for complaints resolved within the same timeframe.

Benefits for Clients at North American Capacity Insurance Company

Joining North American Capacity Insurance Company (NACIC) as a client comes with numerous advantages. Here are some key ones:

  1. Financial Strength: NACIC holds an A+ (Superior) rating from A.M. Best, showcasing its outstanding ability to fulfill ongoing insurance obligations.
  2. Competitive Premiums: NACIC provides competitive premiums for a diverse range of property and casualty insurance products.
  3. Wide Range of Products and Services: NACIC offers an extensive selection of property and casualty insurance products and services, catering to the needs of businesses and individuals.
  4. Expert Underwriting: NACIC boasts a team of seasoned underwriters who are specialists in their respective fields.
  5. Fast Claims Processing: NACIC is known for its prompt and efficient claims processing.
  6. Excellent Customer Service: NACIC is dedicated to delivering excellent customer service to its clients.

Benefits for Employees at North American Capacity Insurance Company

Joining NACIC as an employee brings several advantages. Here are a few:

  1. Competitive Compensation and Benefits: NACIC offers competitive compensation and benefits packages to its employees.
  2. Opportunities for Advancement: As a growing company, NACIC provides employees with opportunities for career advancement.
  3. Training and Development: NACIC is committed to offering training and development opportunities for its employees.
  4. Work-Life Balance: NACIC actively supports its employees in achieving a healthy work-life balance.
  5. Culture of Teamwork and Collaboration: NACIC fosters a culture of teamwork and collaboration among its employees.

FAQ’s

  1. What types of insurance does NACIC offer?
    • NACIC provides different types of insurance, including Extra and Extra Special Insurance, Specialty Insurance, and assistance with Insurance Management.
  2. How can I file a claim with NACIC?
    • Filing a claim with NACIC is easy and can be done online, over the phone, or by mail. The process involves providing details about the loss, submitting relevant documents, and choosing a convenient method.
  3. What payment options are available for NACIC clients?
    • NACIC offers multiple payment options, allowing clients to pay premiums monthly, quarterly, or annually. Payment methods include credit cards, automatic bank withdrawals, or checks.
  4. What benefits does NACIC offer to its clients and employees?
    • For clients, NACIC offers financial strength, competitive premiums, a wide range of insurance products, expert underwriting, fast claims processing, and excellent customer service. For employees, NACIC provides competitive compensation, opportunities for advancement, training and development, a focus on work-life balance, and a culture of teamwork and collaboration.
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