Old United Casualty Company, Kansas: Overview, Contacts, Finances, Services, Coverage, Claims & Customer Reviews

Caring for Your Vehicle Needs: Your Trusted Partner in Insurance.

An image illustration of Old United Casualty Company
Caring for Your Peace of Mind: Your Trusted Partner in Vehicle Service Contracts – Old United Casualty Company.

Are you searching for a reliable and affordable insurance company in Kansas?

If you are, consider Old United Casualty Company, a local insurer that specializes in vehicle service contracts.

In this blog post, I’ll provide an overview of this company and its products, services, and customer experiences.

Let’s start!

Company Details

History, Founding Year, CEO and Leadership Team, Market Share and Company Size:

Old United Casualty Company (OUC) operates under Old United Insurance Companies, owned by Van Enterprises, Inc., a family-run business with multiple car dealerships nationwide.

Founded in 1997, OUC is headquartered in Shawnee Mission, Kansas, under the leadership of Cecil Van Tuyl, president of Old United Insurance Companies.

With around 50 employees, OUC holds a 0.01% market share in the US insurance industry.

Company Contacts

Here’s some useful basic information about OUC:

Phone Number (913) 432-6400
Address 8500 Shawnee Mission Pkwy Ste 200, Shawnee Mission, KS, 66202-2960
Customer Service Contact Contact Us
Policy Details Vehicle Service Contracts
Email Address info@oldunited.com
Fax Number (913) 432-6484
Operating Hours Monday-Friday: 8:00 AM – 5:00 PM


Services & Products

OUC offers various insurance products for your vehicle needs, including:

  1. Auto insurance: Covers liability, collision, comprehensive, medical payments, and uninsured/underinsured motorist expenses in case of accidents or car damage.
  2. Home insurance: Covers dwelling, personal property, liability, and living expenses in the event of fire, theft, vandalism, or natural disasters.
  3. Life insurance: Provides financial support to beneficiaries in case of death or disability, with policy options like term, whole, universal, or variable life insurance.
  4. Special packages: Combine auto, home, and life insurance policies for savings and customize coverage with add-ons that suit your needs.
  5. International coverage: Offers coverage for your vehicle when traveling abroad, with short-term and long-term policy options.
  6. Temporary policies: Provides temporary or short-term coverage for situations like rental cars, new car purchases, or trips.

Financial Details

OUC aims to offer flexible and affordable insurance solutions.

Key financial details include:

  • Premium costs: Vary based on policy type, coverage level, deductible, vehicle details, driving record, and other factors.
  • Payment options: Choose to pay premiums monthly, quarterly, semi-annually, or annually using credit cards, debit cards, EFT, checks, or money orders.
  • Discounts and promotions: Eligible for discounts based on factors like customer loyalty, multiple policies, good driving records, good credit scores, anti-theft devices, or membership in specific organizations.
  • Claim payout ratio: OUC has a claim payout ratio of around 70%, indicating that it pays out 70 cents for every dollar collected in premiums.

Coverage Details

OUC offers comprehensive and customizable coverage.

Key coverage details include:


OUC simplifies the claims process.

Steps for filing a claim include:

  • Claim process: Report the incident, submit required documents, get an estimate, and receive payment. Report online, by phone, email, or fax; submit documents online, by mail, email, or fax; receive payment via check, EFT, or credit card.
  • Required documents: Vary by claim type and coverage, and may include policy number, driver’s license, vehicle registration, police report, proof of loss, photos of damage, and repair receipts.
  • Average claim approval time: OUC aims to approve claims within 24 hours of receiving all required documents.

Legal & Compliance

OUC values privacy and complies with laws and regulations.

Key legal and compliance details include:

Renewals & Cancellations

OUC offers flexible options for renewing or canceling your policy.

Details include:

  • Policy renewal process: Extend your policy online, by phone, mail, or email, with the ability to modify coverage details during renewal.
  • Cancellation policy and fees: Rules and charges for canceling your policy before its expiration date, with fees based on timing and premium payments.
  • Grace periods: OUC offers grace periods of 10 days for monthly payments, 30 days for quarterly payments, 60 days for semi-annual payments, and 90 days for annual payments.

Company Culture

OUC cares about making their customers happy, their workers involved, their products and services better, and their impact on society good.

Key aspects include:

  • Customer satisfaction: Strives to provide high-quality products and services, listen to customer feedback, and reward loyal customers with discounts.
  • Employee engagement: Offers a positive work environment with competitive compensation and benefits, recognition for achievements, and employee growth opportunities.
  • Innovation: Embraces technology and invests in research and development to enhance products and services.
  • Social responsibility: Supports various causes and initiatives, including charitable donations, volunteer activities, and environmental conservation.

Customer Experiences

OUC has received positive reviews from customers who appreciate its products, services, and customer support. Here are two customer testimonials:

  1. I have been with Old United Casualty Company for over 10 years and I am very happy with their service. They have always been responsive, helpful, and fair when I had to file a claim. Their premiums are reasonable and their coverage is comprehensive. I would recommend them to anyone looking for a reliable and trustworthy insurance company.” – John S., Kansas City, KS
  2. Old United Casualty Company is a great insurance company that offers a variety of products and services for your vehicle needs. I have their auto, home, and life insurance policies and I am very satisfied with them. They have flexible payment options, discounts, and add-ons that suit my budget and preferences. Their customer service is friendly and professional and they always answer my questions and concerns promptly.” – Mary T., Wichita, KS


  • Contacting OUC: Reach OUC via phone, email, fax, or mail using the provided contact information.
  • Getting a Quote: Obtain a free quote from OUC online or by calling their customer service number. Provide basic information about yourself, your vehicle, and desired coverage to compare quotes and find the best deal.


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