Plaza Insurance Company, Iowa: Overview, Contacts, Services, Coverage, Claims, Company Culture & Reviews

Plaza Insurance Company: Your Trusted Shield in the World of Insurance.

An image illustration of Plaza Insurance Company
Guardians of Peace of Mind: Plaza Insurance Company, your steadfast shield in the realm of comprehensive and reliable insurance solutions.

Are you on the hunt for a trustworthy insurance company in Iowa? If so, look no further than Plaza Insurance Company.

As one of the top providers of property and casualty insurance in the state, we’ll delve into every aspect of Plaza Insurance Company Iowa.

Including its history, services, products, financials, coverage, claims, legal adherence, renewals, culture, and client experiences.

By the end of this post, you’ll have a clear picture of what Plaza Insurance Company Iowa can offer you and how to reach out if you’re interested.

Company Overview

Founding Year:

Plaza Insurance Company, formed on December 3, 2013, in Iowa, is a domestic profit corporation.

It operates under the umbrella of State Auto Financial Corporation, a holding company with a nationwide insurance portfolio.

CEO and Leadership Team:

Plaza Insurance Company’s helm is steered by CEO Michael E. LaRocco, who also holds the positions of chairman and CEO at State Auto Financial Corporation.

Assisting him are senior vice presidents, vice presidents, directors, and managers overseeing various company functions.

Market Share and Company Size:

Plaza Insurance Company holds a 0.06% market share in Iowa, ranking 94th among the 1,057 property and casualty insurers in the state.

Classified as a financial size category XV company, it boasts assets equal to or exceeding $2 billion.

The company carries an A (Excellent) rating from A.M. Best, signifying its financial stability and commitment to fulfilling policyholder obligations.

Company Contacts

Here’s a quick reference for important information regarding Plaza Insurance Company Iowa:

Category Information
Phone Number (800) 444-9950
Address 700 W. 47th Street, Suite 350, Kansas City, MO 64112
Customer Service Contact (800) 766-1853
Policy Details Varied, dependent on the type of insurance and chosen coverage
Email Address
Fax Number (816) 960-9000
Operating Hours Monday to Friday, 8:00 AM to 5:00 PM (Central Time)


Services & Products

Plaza Insurance Company serves individuals and businesses in Iowa with a wide array of insurance products:

An infographic illustration of Products and Services Offered by Plaza Insurance Company

  • Auto Insurance:

Covers liability, collision, comprehensive, medical payments, uninsured/underinsured motorist, rental reimbursement, towing, labor, and roadside assistance.

  • Home Insurance:

Provides coverage for dwelling, personal property, liability, medical payments, loss of use, identity theft protection, water backup, sump overflow, equipment breakdown, service line coverage, and personal umbrella.

Offers term life, whole life, universal life, and annuities.

  • Business Insurance:

Encompasses commercial property, general liability, business income, commercial auto, workers’ compensation, cyber liability, employment practices liability, professional liability, and business umbrella.

Financial Insights

The cost of premiums depends on various factors, including the type of insurance, coverage amounts, deductible, location, age, driving record, credit score, and claims history.

Customers can obtain precise quotes through the company’s website’s online quote tool or by contacting an agent directly.

Plaza Insurance Company offers multiple payment options, allowing customers to pay premiums on a monthly, quarterly, semiannual, or annual basis.

Payment methods include online mail, phone, and automatic withdrawal from a bank account.

Customers who meet specific criteria are eligible for discounts and promotions.

Such include multi-policy discounts, multi-car discounts, good student discounts, safe driver discounts, anti-theft device discounts, and defensive driving course discounts.

Boasting a claim payout ratio of 66.9%, Plaza Insurance Company demonstrates its commitment to fair and generous claim settlements, exceeding the industry average of 64.8%.

Understanding Coverage

The details of what is not covered and how much is covered change based on the insurance you pick.

Customers should read their policy papers well to know what their coverage is.

Some things that are not covered are things you do on purpose or lie about, war or attacks, things that explode, things that break down, things the government does or takes, shaking ground, and water.

You can choose how much you want to be covered based on what you need and can afford, but some states have rules that say you have to have a certain amount of coverage.

For example, in Iowa, car insurance says you have to have at least $20,000 for each person and $40,000 for each accident for injuries, and $15,000 for each accident for damage.

Plaza Insurance Company also has extra things you can get for more coverage or benefits.

These are Accident Forgiveness, which does not charge you more for the first accident you cause, Disappearing Deductible, which makes your deductible lower for each year you do not have a claim.

Pet Injury Coverage for when your pet gets hurt in a car accident, Roadside Assistance, and Identity Theft Protection.

Filing Claims

The claims process for Plaza Insurance Company policies is easy and handy.

Customers can make claims on the company’s website, phone, email, or the State Auto mobile app.

Also, you can check your claim online or by talking to the person who is in charge of your claim.

Necessary documents for claims may vary based on the claim type and the circumstances surrounding it.

However, commonly required items include:

An infographic illustration of Documents Required for Claim Process

The timeline for claim approval hinges on several factors, including claim type, complexity, evidence availability, and party cooperation.

Nonetheless, Plaza Insurance Company strives to resolve claims efficiently and fairly.

According to customer feedback, most claims are settled within days or weeks.

Legal Compliance

Plaza Insurance Company maintains a privacy policy that outlines its data collection, usage, sharing, and customer information protection practices.

The company adheres to relevant data privacy and security laws and regulations, including the Gramm-Leach-Bliley Act (GLBA) and the California Consumer Privacy Act (CCPA).

Customers are granted rights and choices regarding their personal information, including opting out of marketing communications, accessing and correcting their data, and requesting data deletion or portability.

The company also has terms and conditions for using its website and mobile app.

These terms tell you the rules and what you have to do when you use the company’s online services, like making an account, logging in, giving information, paying, and getting content.

The terms and conditions also have warnings, limits of responsibility, promises to pay, and ways to solve problems.

Renewals & Cancellations

Plaza Insurance Company makes policy renewals easy, with a process that does not need you to do anything unless you want to change or stop your policies.

Before your policy ends, you get notices and bills that tell you how much you have to pay and if anything is different.

You can pay your renewal bills online, by mail, by phone, or by automatic bank account withdrawal.

Stopping policies and the fees that come with it change depending on the policy and why you stop it.

Customers may cancel their policies at any time by providing a written request to the company or their agent.

Refunds for unused premiums follow a pro-rated model, subject to applicable fees and charges like the short-rate fee, policy fee, and reinstatement fee.

Grace periods, the window for premium payment after the due date without coverage loss or late fees, vary based on policy type and payment frequency:

  • 10 days for monthly payments
  • 31 days for quarterly, semiannual, or annual payments
  • 60 days for life insurance policies

Company Culture

Plaza Insurance Company embraces a corporate culture centered around values of integrity, excellence, respect, innovation, and teamwork.

The company’s commitment lies in delivering high-quality products and services while fostering a positive and rewarding work environment.

Plaza Insurance Company supports employee professional development and personal growth through training programs, mentoring, recognition awards, and wellness initiatives.

Employees are encouraged to engage in community service, contributing to various charitable causes and organizations.

Customer Testimonials

Plaza Insurance Company has garnered predominantly positive reviews and ratings, highlighting customer satisfaction with its customer service, claims processing, pricing, and flexible coverage options.

Here are two testimonials from reliable sources:

  • John D., Yelp, 5 stars: “I have been with Plaza Insurance for over 10 years, and I have never had any issues with them. Hey, are always friendly, helpful, and responsive whenever I need them.

They have handled my claims quickly and fairly, and they have always offered me competitive rates and discounts. I would highly recommend them to anyone looking for insurance.”

They have been very flexible and accommodating with my policy changes and requests. They have also been very proactive and informative with my renewals and updates. I am very satisfied with their service and coverage.”

Frequently Asked Questions

  1. How can I find a local agent?
  2. How do I file a complaint or provide feedback?
    • To file a complaint or offer feedback, simply reach out to our customer service department via phone, email, or mail. Alternatively, you can use the online form on our website to submit your concerns.


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