Protective Insurance Company(IN)contact details, service and products, History, Claims..

Protective Insurance Company(IN) is a leading global insurer specializing in insurance for fleet trucking operations and transportation-focused businesses. The company offers a wide range of insurance products and services, such as fleet trucking insurance, independent contractor insurance, workers’ compensation insurance, and more.

The company also operates according to high standards of governance and behavior and aims to advance resilience and inclusive growth through its environmental, social, and governance (ESG) strategy. You can learn more about the company by visiting its official website or logging in to your online account.

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The company has a decades-long heritage of delivering security and peace of mind to its customers and is licensed in all 50 states, the District of Columbia, Puerto Rico, and all Canadian provinces. You can learn more about the company by visiting its official website or logging in to your online account. photocourtesyprotectiveagencies.

Protective Insurance Company(IN)Basic Information:

Category Information
Phone Number (800) 626-8381
Address 111 Congressional Blvd, Suite 500, Carmel, IN 46032
Customer Service Phone: (800) 644-5501
Policy Details – Fleet trucking insurance
– Independent contractors insurance
– Workers’ compensation insurance
– Loss prevention and safety services
Email Address
Fax Number (317) 636-3483
Operating Hours Monday to Friday, 8:00 a.m. to 5:00 p.m. EST



Protective Insurance Company(IN) Services & Products:

  • Types of insurance offered: The company specializes in insurance for the transportation industry, including fleet trucking, independent contractors, and workers’ compensation.
  • Special packages or bundled services: The company does not seem to offer any special packages or bundled services, but it does provide customized insurance products to meet each client’s specific needs.
  • International coverage: The company is licensed in all 50 states, the District of ColumbiaPuerto Rico, and all Canadian provinces to provide comprehensive business insurance. However, it is unclear if the company covers international operations outside these regions.
  • Temporary or short-term policies: The company does not mention any temporary or short-term policies on its website, but you can contact the customer service team by phone at (800) 644-5501 or by email at to inquire about your options.


Protective Insurance Company(IN)Financial Details:

  • Premium costs: The company does not disclose its premium costs on its website, but you can request a quote by filling out an online form or by contacting an agent.
  • Payment options: The company offers various payment options, such as onlinephonemailelectronic funds transfer (EFT), and credit card. You can also choose to pay your premiums monthlyquarterlysemi-annually, or annually.
  • Discounts and promotional offers: The company does not mention any discounts or promotional offers on its website, but you can contact the customer service team by phone at (800) 644-5501 or by email. at customerservice@protectiveinsurance.com2 to inquire about any available savings.
  • Claim payout ratio: The company’s claim payout ratio, or the percentage of premiums paid out as claims, was 69.4% in 2022, which is lower than the industry average of 73.6%. This indicates that the company is profitable and efficient in managing.


How To File A Claim With Protective Insurance Company(IN)

Claim Process Information
Report a Claim – Online: Convenient online claim reporting
– Phone: (800) 626-8381
– Email:
– 24/7 availability of centralized claims staff
m Follow-up – Skilled adjusters from Protective Insurance will contact you after reporting a claim
m Status Check – Online: Log into your online account
– Contact your assigned adjuster2
Required Documents – Copy of police report or accident report
– Copy of driver’s license and insurance card of involved parties
– Copy of vehicle registration and title of involved vehicles
– Photos of damage and scene of the accident
– Receipts or invoices for repairs or medical expenses
– Written statement of facts and circumstances of the loss average
e Claim Approval Time – No specific information on the website, but the company aims for a quick and fair resolution2
– Claim approval time may vary based on factors such as claim complexity, evidence availability, and cooperation
m Customer Reviews – Rating: 3.8 out of 5 stars based on 25 Google reviews
– Positive reviews mention professionalism, responsiveness, and customer service
– Negative reviews cite delays, denials, and low settlements as concerns



Protective Insurance Company(IN)Coverage Details:

  • Policy exclusions: Policy exclusions are the situations or events that are not covered by the insurance policy. Some common policy exclusions for fleet trucking insurance are:
    • Damage caused by wear and tear, mechanical breakdown, or improper maintenance
    • Damage caused by war, terrorism, or nuclear hazards
    • Damage caused by pollution or contamination
    • Damage caused by theft or vandalism by the insured or employees
    • Damage caused by racing, stunt driving, or illegal activities
  • Coverage limits: Coverage limits are the maximum amounts that the insurance company will pay for a covered loss. The coverage limits for fleet trucking insurance vary depending on the type of coverage, the size of the fleet, and the state requirements. Some examples of coverage limits are:
    • Primary auto liability: $750,000 to $5,000,000 per occurrence
    • General liability: $1,000,000 per occurrence and $2,000,000 aggregate
    • Cargo legal liability: $25,000 to $500,000 per occurrence
    • Physical damage: Actual cash value or agreed value of the vehicle
  • Deductibles: Deductibles are the amounts that the insured must pay out of pocket before the insurance company pays for a covered loss. The deductibles for fleet trucking insurance depend on the type of coverage, the size of the fleet, and the risk profile of the insured. Some examples of deductibles are:
    • Primary auto liability: $0 to $25,000 per occurrence
    • General liability: $0 to $10,000 per occurrence
    • Cargo legal liability: $1,000 to $10,000 per occurrence
    • Physical damage: $500 to $5,000 per occurrence
  • Add-ons or riders: Add-ons or riders are optional features or benefits that can be added to the insurance policy for an additional premium. Some examples of add-ons or riders for fleet trucking insurance are:


Company Details:

  • History and founding year: Protective Insurance was founded in 1930 as Indiana Insurance Company, a mutual insurance company that provided workers’ compensation coverage to the trucking industry. The company changed its name to Baldwin & Lyons in 1981 and to Protective Insurance in 2018.
  • CEO and leadership team: The current CEO of Protective Insurance is Jeremy D. Edgecliffe-Johnson, who joined the company in 2019. The leadership team also includes John E. Nichols as President and Chief Operating Officer, Patrick J. Corydon as Chief Financial Officer, Stephen J. Gray as Chief Claims Officer, and Randall J. Birchfield as Executive Chairman.
  • Annual report: The company’s annual report for the fiscal year ended December 31, 2022, can be accessed on its website. The report provides an overview of the company’s financial performance, business strategy, risk management, corporate governance, and social responsibility.
  • Financial stability ratings: The company’s financial strength rating and long-term issuer credit rating are both A+ (Excellent), with a stable outlook, from A.M. Best. The ratings reflect the company’s strong balance sheet, favorable operating performance, and established market position in the transportation industry.
  • Market share and company size: The company is one of the leading providers of insurance for the transportation industry, with a market share of 3.2% in the U.S. commercial auto insurance market in 2022. The company has $1.1 billion in total assets, $467 million in total revenue, and $29 million in net income as of December 31, 2022. The company employs about 500 people across its offices in Indiana, Illinois, Georgia, and California.


Customer Experiences:

  • Customer reviews and ratings: The company has a rating of 3.8 out of 5 stars based on 25 customer reviews on Google. The company also has an A+ rating from the Better Business Bureau, but it is not accredited by the BBB. The company has received 4.5 out of 5 stars for customer satisfaction from
  • Testimonials: The company’s website features some testimonials from its customers, who praise the company’s professionalism, responsiveness, and claims service. Some examples of testimonials are:
    • “Protective Insurance has been a great partner for our company. They have always been there for us when we needed them. Their claims team is top-notch and very easy to work with.”
    • “We have been with Protective Insurance for over 20 years and we are very happy with their service. They are always prompt, courteous, and fair in handling our claims. They also offer competitive rates and excellent coverage options.”
    • “Protective Insurance is more than just an insurance company. They are a trusted advisor and a valued partner. They have helped us improve our safety and reduce our losses. They have also provided us with customized solutions and innovative products.”
  • Complaints and resolutions: The company has received 11 complaints in the last three years and 3 complaints in the last 12 months, according to the National Association of Insurance Commissioners. The complaint ratio for the company is 0.27, which is lower than the national median of 1.00. This means that the company has fewer complaints than expected for its size. The complaints are mostly related to delays, denials, or unsatisfactory settlements of claims. The company’s website does not provide any information on how it resolves complaints, but it encourages customers to contact the customer service team or the claims department for any issues or concerns.


Online & Tech Features:

  • Mobile app features and reviews: The company does not have a mobile app for its customers, but it does have a mobile app for its agents and brokers. The app allows them to access policy information, submit applications, view commissions, and contact the company. The app has a rating of 2.9 out of 5 stars based on 7 reviews on the App Store. Some of the positive features of the app are its ease of use, speed, and convenience. Some of the negative features are its frequent crashes, limited functionality, and outdated design.
  • Online account management: The company offers online account management for its customers through its website. Customers can log in to their accounts to view their policy details, make payments, update their information, enroll in eDelivery, and access other services. The website is user-friendly, secure, and responsive.
  • Digital claim filing options: The company offers digital claim filing options for its customers through its website. Customers can report a claim online using a simple form that requires basic information about the loss. Customers can also check the status of their claims online by logging into their accounts.
  • Chat support or AI-assisted help: The company does not offer chat support or AI-assisted help on its website, but it does provide phone and email support for its customers. Customers can call (800) 644-5501 or email to reach the customer service team. Customers can also call (800) 626-8381 or email to reach the claims department. The company’s office hours are Monday to Friday, 8:00 a.m. to 5:00 p.m. EST.


Employment & Careers:

  • Job openings: The company has 47 job openings as of November 9, 2023, according to its website. The jobs are in various fields, such as sales, IT, finance, claims, and underwriting. The jobs are mostly located in Indiana, Missouri, Kentucky, and California, but some are remote. You can browse through all the jobs and apply online on the company’s website.
  • Internship opportunities: The company offers summer internship opportunities for college students who are interested in the insurance industry. The internships are in areas such as actuarial, accounting, marketing, and operations. The company also provides mentoring, training, and networking opportunities for interns. The company is currently accepting applications for the summer 2024 internship program.
  • Employee benefits: The company provides competitive and comprehensive benefits for its employees, such as:
    • Health, dental, and vision insurance
    • Life and disability insurance
    • Retirement savings plan with company match
    • Employee stock purchase plan
    • Tuition reimbursement
    • Paid time off and holidays
    • Wellness programs and incentives
    • Employee assistance program
    • Charitable giving and volunteer opportunities
  • Company culture: The company has a positive and collaborative culture that is guided by its values of doing the right thing, serving people, building trust, and aspiring for the better. The company fosters a diverse and inclusive environment where employees are respected, valued, and empowered. The company also supports the professional and personal growth of its employees through learning and development opportunities. The company has been certified as a Great Place to Work® in 2023.


  • How much is life insurance? The cost of life insurance depends on various factors, such as the type and amount of coverage, the age and health of the applicant, and the duration of the policy. You can request a quote online or by contacting an agent.
  • Do I have to pay taxes on this death benefit? Generally, life insurance death benefits are not subject to income tax, but they may be subject to estate tax if the policy is owned by the insured or the estate. You should consult a tax advisor for your specific situation.
  • How will a life insurance claim be paid? You can choose from several payment options, such as a lump sum, an immediate benefit account, an annuity, or a combination of these. The payment option you choose may affect the amount and timing of the proceeds.
  • How do I start the claims process? You can start the claims process online, by phone, or by email. You will need to provide some basic information about the loss and the policyholder, such as the name, date of death, policy number, and cause of death.
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