Reserve National Insurance Company, Illinois: Overview, Address, Products, Finances, Coverage, Claims, Legal Compliance & Customer Reviews

Your Safety, Our Priority: Trust Reserve National Insurance Company for Reliable Protection.

An image illustration of Reserve National Insurance Company
Securing Peace of Mind: Unveiling the Trusted Services and Comprehensive Coverage of Reserve National Insurance Company.

Are you in search of a trustworthy insurance company in Illinois?

Look no further than Reserve National Insurance Company, a leading provider of accident and health insurance.

In this blog post, we’ll delve into the details of Reserve National Insurance Company in Illinois.

Covering its history, services, products, financial information, coverage specifics, claims process, legal and compliance, renewals and cancellations, company culture, and customer feedback.

By the end of this post, you’ll have a clear understanding of what Reserve National Insurance Company Illinois can offer and how to get in touch.

Company Overview

Founding Year:

Established on December 3, 2013, in Iowa, Reserve National Insurance Company is a domestic profit corporation and a subsidiary of State Auto Financial Corporation.

CEO and Leadership Team:

Michael E. LaRocco serves as the CEO and president, overseeing the company along with a team of senior vice presidents, vice presidents, directors, and managers.

Market Share and Company Size:

With a market share of 0.06% in Iowa, ranking 94th out of 1,057 property and casualty insurers, Reserve National Insurance Company boasts financial strength with an A (Excellent) rating from A.M. Best.

The company operates in multiple states, including Illinois, where it’s been offering accident and health insurance since January 1, 2014, from its Chicago office.

Company Address

Contact Information Details
Phone Number (800) 654-9106
Address 6100 W Grand Ave, Chicago, IL, 60639-2721
Customer Service Contact (800) 766-1853
Policy Details Vary based on selected insurance type & coverage
Email Address
Fax Number (816) 960-9000
Operating Hours Monday to Friday, 8:00 AM to 5:00 PM (Central Time)


Services & Products

  • Accident policies.
  • Affordable Cost Solution fixed indemnity policy.
  • Hospital confinement cash policy.
  • Supplemental outpatient policies.
  • Supplemental dental and vision expense policy
  • Medicare supplement insurance.
  • Home health care policy.
  • Life insurance.
  • Critical illness indemnity policy.
  • Cancer indemnity plans.
  • Heartcare indemnity policy
  • Specified disease policy.
  • Medical gap protection.

The company also provides special packages like the State Auto Safety 360 program and the State Auto Connect program.

For temporary or short-term coverage needs, there are options like State Auto Rental Car Coverage and State Auto Special Events Coverage.

Financial Information

Policy costs depend on factors such as:

Customers can obtain accurate quotes via the online tool on the company’s website or by contacting an agent.

Premiums can be paid monthly, quarterly, semiannually, or annually, with various payment methods available.

Discounts are offered to customers who meet specific criteria, such as:

  • Multi-policy
  • Multi-car
  • Good student
  • Safe driver
  • Anti-theft device
  • Completion of a defensive driving course.

Reserve National Insurance Company maintains a claim payout ratio of 66.9%, surpassing the industry average, reflecting the company’s commitment to fair claims settlements.


Coverage Specifics Policy exclusions and coverage limits vary by insurance type.

Customers should thoroughly review their policy documents to understand what is covered and what is not.

Common exclusions include:

An infographic illustration of Coverage Exclusions

Add-ons or riders are available to enhance coverage, including:

Claims Process

Filing a claim with Reserve National Insurance Company is straightforward and can be done online, by phone, email, or through the State Auto mobile app.

Customers can track their claim status online or by contacting their claim representative.

Required claim documents vary, but typically include:

An infographic illustration of Required Documents for Claims

Claim approval times depend on factors like the claim type and complexity, with most claims resolved within days or weeks.

Legal & Compliance

Reserve National Insurance Company follows the rules about keeping your data safe and private, such as the GLBA and the CCPA.

You can choose what to do with your personal information, like saying no to marketing messages and checking or changing your data.

There are terms and conditions for using the company’s website and mobile app, which tell you what you can and can’t do.

Renewals & Cancellations

Policy renewal is automatic, with customers receiving renewal notices and invoices prior to policy expiration.

Cancellation policies and fees vary by policy type and reason for cancellation.

Fees may include:

  • A short-rate fee
  • A policy fees.
  • A reinstatement fees.

Grace periods for premium payments also vary, providing customers with time to pay without incurring late fees.

Company Culture

Reserve National Insurance Company values integrity, excellence, respect, innovation, and teamwork.

The company promotes professional development, recognition awards, wellness initiatives, and community involvement among its employees.

Customer Feedback

Customers have shared positive feedback about the Insurance Company, praising its customer service, claims handling, pricing, and coverage options.

The company has received 5-star ratings on platforms like Yelp and 4-star ratings on Trustpilot.


Customers can find a local agent using the agent locator tool on the company’s website.

To file a complaint or provide feedback, they can contact the customer service department or use the online form.

With this detailed review, you’ll have a comprehensive understanding of Reserve National Insurance Company in Illinois and its offerings.


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