ROCKINGHAM Casualty Company, Virginia: Overview, Contacts, Services, Partnership and Affiliates, Claim Process, Customer Experience,FAQs

Rockingham Casualty Company: A Reliable and Trusted Insurance Partner

If you are looking for a reliable and trusted insurance partner, you might want to consider Rockingham Casualty Company. Rockingham Casualty Company is a part of Rockingham Group, which offers a range of financial products and services. Rockingham Group has been in operation since 1869 and specializes in a variety of insurance services. The group serves clients throughout Pennsylvania and Virginia. In this  post, we will explore what Rockingham Casualty Company is about, what services it offers, why you should choose it, and more.

 

What is Rockingham Casualty Company about?

Rockingham Casualty Company is an insurance company that provides coverage for personal and commercial lines of business. The company operates under the Rockingham Group name, along with Rockingham Insurance Company, Rockingham Mutual Service Agency, Inc, and Rockingham Specialty, Inc. Furthermore, the company is headquartered in Harrisonburg, Virginia.

 

An image Illustration of Rockingham Casualty Company
Rockingham Casualty Company: Your Trusted Insurance Partner
Photo Courtesy: suppainsurance.com

 

Insights into Rockingham Casualty Company

Rockingham Casualty Company has a notable history, tracing its origins back to its establishment in 1974. It was conceived as a subsidiary of the renowned Rockingham Insurance Company, which has been a stalwart in the insurance industry for several decades. This strategic move to establish a subsidiary reflects the forward-thinking approach of Rockingham Group in diversifying its services and addressing the evolving needs of its clientele.

At the helm of this dynamic enterprise is Robert Lyon, a seasoned professional with an impressive track record. Mr. Lyon holds the esteemed positions of President and CEO of Rockingham Group, demonstrating his exceptional leadership and visionary guidance. Under his astute direction, Rockingham Casualty Company has forged its own path in the insurance landscape, offering innovative solutions and steadfast support to its policyholders.

While Rockingham Casualty Company maintains a modest market share of 0.02% within the expansive realm of the US property and casualty insurance industry, this statistic signifies a deliberate and measured presence.

The company’s commitment to providing tailored coverage, responsive customer service, and prudent risk management ensures that its policyholders receive the attention and protection they deserve. Despite its niche size, Rockingham Casualty Company’s influence and dedication to its mission are far-reaching, contributing to the diverse tapestry of the insurance sector.

 

What are the partnership and affiliates of Rockingham?

Rockingham Casualty Company works with various partnered businesses, sponsorship and collaboration to provide better service to its customers. Some of the partners include:

Members Assurance Property & Casualty, LLC: A joint venture between Rockingham Group and Virginia Credit Union that offers home and auto insurance to credit union members.

Virginia Farm Bureau Federation: A non-profit organization that advocates for farmers and rural communities. Rockingham Group is the endorsed provider of farm insurance for Virginia Farm Bureau members.

Trusted Choice: A national brand that represents independent insurance agents who offer a variety of insurance options to customers. Rockingham Group is a member of Trusted Choice network.

 

What services does Rockingham offer?

Rockingham Casualty Company offers a wide range of insurance products for personal and commercial needs. Some of the types of insurance offered are:

Auto insurance: Covers liability, collision, comprehensive, medical payments, uninsured/underinsured motorist, rental reimbursement, towing and labor, and more.

Home insurance: Covers dwelling, personal property, liability, loss of use, identity theft, water backup, equipment breakdown, and more.

Farm insurance: Covers farm dwelling, farm personal property, farm liability, farm umbrella, livestock mortality, crop hail, farm auto, and more.

Rental property insurance: Covers rental dwelling, rental personal property, liability, loss of rents, water backup, equipment breakdown, and more.

Mobile home insurance: Covers mobile home dwelling, mobile home personal property, liability, loss of use, water backup, equipment breakdown, and more.

Umbrella insurance: Provides additional liability coverage beyond the limits of the underlying policies.

Specialty insurance: Covers motorcycles, ATVs, boats, RVs, snowmobiles, golf carts, classic cars, and more.

 

Special packages Offered by Rockingham Casualty Company  

Rockingham Casualty Company also offers special packages for customers who bundle multiple policies together.

Some of the packages are:

 

Homeowners Plus Package: Provides enhanced coverage for home insurance policyholders who also have auto or farm insurance with Rockingham Group.

Farmowners Plus Package: Provides enhanced coverage for farm insurance policyholders who also have auto or home insurance with Rockingham Group.

Rental Property Plus Package: Provides enhanced coverage for rental property insurance policyholders who also have auto or home insurance with Rockingham Group.

Mobile Home Plus Package: Provides enhanced coverage for mobile home insurance policyholders who also have auto or home insurance with Rockingham Group.

Rockingham Casualty Company does not offer international coverage. However, the company has an agreement with MexiPass International Insurance Services to provide coverage for customers who travel to Mexico with their vehicles.

 

 

How can you contact them?

Rockingham Casualty Company can be contacted through various channels. The basic information in table format is:

Contact Method Information
Phone (800) 434-7736
Address P.O. Box 39 Harrisonburg VA 22803
Customer Service Contact service@rockins.com
Email Address info@rockins.com
Operating Hours Monday – Friday 8:00 AM – 4:30 PM EST
Fax (540) 434-6503

 

Statement: Customers can also use the online portal on the company’s website to access their policy information, make payments, report claims, and more.

 

Rockingham Casualty financial Aspects

Rockingham Casualty Company offers competitive premium costs and payment options for its customers. The premium costs depend on various factors such as the type of coverage, the amount of coverage, the deductible, the location, the vehicle, the home, the farm, and more. Customers can get a quote online or by contacting their local agents.

The payment options include:

Electronic Funds Transfer (EFT): Allows customers to pay their premiums automatically from their bank account on a monthly, quarterly, semi-annual, or annual basis.

Online Payment: Allows customers to pay their premiums online using a credit card or a debit card.

Phone Payment: Allows customers to pay their premiums over the phone using a credit card or a debit card.

Mail Payment: Allows customers to pay their premiums by mailing a check or a money order to the company’s address.

Agent Payment: Allows customers to pay their premiums at their local agent’s office using cash, check, or money order.

Rockingham Casualty Company also offers discount and promotional offers for its customers.

Some of the discounts are:

 

Multi-Policy Discount: Applies to customers who have more than one policy with Rockingham Group.

Homeowner Discount: Applies to auto insurance customers who own a home.

Farmowner Discount: Applies to auto insurance customers who own a farm.

Good Student Discount: Applies to auto insurance customers who are full-time students with good grades.

Driver Training Discount: Applies to auto insurance customers who have completed a driver education course.

Mature Driver Discount: Applies to auto insurance customers who are 55 years or older and have completed a mature driver course.

Safe Driver Discount: Applies to auto insurance customers who have a good driving record.

Anti-Theft Device Discount: Applies to auto insurance customers who have an anti-theft device installed in their vehicle.

Passive Restraint Discount: Applies to auto insurance customers who have airbags or seatbelts in their vehicle.

 

Why choose them, what’s so unique about Rockingham

Rockingham Casualty Company is a reliable and trusted insurance partner for many reasons. Some of the reasons are:

Experience and Reputation: Rockingham Group has been providing insurance for generations of policyholders since 1869. The company has an A- (Excellent) rating from A.M. Best and an A (A Prime) rating from Demotech, indicating its financial strength and stability. The company has also received positive feedback from its customers and agents.

Local and Personal Service: Rockingham Group has a network of local agents who live and work in the communities they serve. The agents are knowledgeable and friendly and can help customers find the best coverage for their needs. The agents also provide personalized service and support to their customers throughout the policy term.

Comprehensive and Flexible Coverage: Rockingham Casualty Company offers a wide range of insurance products for personal and commercial needs. The company also offers special packages and discounts for customers who bundle multiple policies together. The company allows customers to customize their coverage according to their preferences and budget.

Fast and Fair Claims Service: Rockingham Casualty Company has a dedicated claims team that handles claims efficiently and fairly. The company strives to settle claims as quickly as possible and keep customers informed throughout the process. The company also offers online and phone reporting options for customer convenience.

 

What are the customer experiences at Rockingham Casualty ?

Rockingham Casualty Company has received positive reviews and ratings from its customers and agents. Some of the testimonials are:

 

“I have been with Rockingham Insurance for over 20 years. They have always been there for me when I needed them. Rockingham are also very professional and courteous. I would highly recommend them to anyone looking for insurance.” – John S., Virginia

“Rockingham Insurance is a great company to work with. They have competitive rates and excellent service. Furthermore, Rockingham are always responsive and helpful. They treat me like family.” – Mary T., Pennsylvania

“Rockingham Insurance is the best insurance company I have ever dealt with. They have handled my claims promptly and fairly. Rockingham have gone above and beyond to make sure I am satisfied. They are not just an insurance company, they are a partner.” – Robert L., Virginia

The company has also received some complaints from its customers.

Among the Complaints is:

“I was disappointed with Rockingham Insurance when they denied my claim for water damage in my basement. They said it was not covered under my policy because it was caused by groundwater seepage. I think that is unfair and misleading.” – Lisa M., Pennsylvania

 

Rockingham Casualty Company Claim Process

The claim process of Rockingham Casualty Company is straightforward and user-friendly. Customers can report a claim in various ways, such as:

Online: Customers can use the online form on the company’s website to submit a non-urgent claim.

Phone: Customers can call the toll-free number (800) 662-5246 for immediate assistance with a claim. For roadside assistance, customers can call (866) 319-48241.

Agent: Customers can contact their local agent to report a claim or get help with the process.

For claims not requiring an emergency response, a claims adjuster will contact the customer within one business day. The adjuster will review the policy, inspect the damage, estimate the repair cost, and settle the claim as quickly as possible. Customers can also upload documents and photos related to their claim on the company’s website.

 

The Company’s Pros and Cons

Rockingham Casualty Company has some pros and cons that customers should consider before choosing it as their insurance partner. Some of the pros are:

Comprehensive and flexible coverage: The company offers a wide range of insurance products for personal and commercial needs. The company also offers special packages and discounts for customers who bundle multiple policies together. The company allows customers to customize their coverage according to their preferences and budget.

Strong financial stability: The company has an A- (Excellent) rating from A.M. Best and an A (A Prime) rating from Demotech, indicating its financial strength and stability. The company has been in operation since 1869 and has a reputation for delivering on its promises.

Exceptional customer service: The company has a dedicated support team that provides prompt and courteous service to its customers. The company has a network of local agents who live and work in the communities they serve. The agents are knowledgeable and friendly and can help customers find the best coverage for their needs.

 

Some of the cons are:

Limited information on the website: The company’s website does not provide much information about specific discounts and pricing. Customers may have to contact their local agents or request a quote online to get more details.

Availability may be restricted: The company is not a nationwide provider. It only serves customers in Virginia and Pennsylvania. Customers who live or travel outside these states may not be able to get coverage or service from the company.

Some customers may find better rates elsewhere: The company’s premium costs depend on various factors such as the type of coverage, the amount of coverage, the deductible, the location, the vehicle, the home, the farm, and more. Customers may be able to find more competitive rates with other insurers depending on their situation3.

Rockingham Casualty Company FAQs

Here are some frequently asked questions about Rockingham Casualty Company:

Q: How do I get a quote from Rockingham Casualty Company?

A: You can get a quote online by filling out a form on the company’s website. You can also contact your local agent or call the toll-free number (800) 434-7736 to get a quote.

 

Q: How do I make a payment to Rockingham Casualty Company?

A: You can make a payment online using a credit card or a debit card. You can also set up an electronic funds transfer (EFT) to pay your premiums automatically from your bank account. You can also make a payment over the phone, by mail, or at your local agent’s office.

 

Q: How do I renew or cancel my policy with Rockingham Casualty Company?

A: You can renew or cancel your policy by contacting your local agent or calling the customer service number (800) 434-7736. You may have to pay a cancellation fee depending on your policy terms and conditions. You may also have a grace period to reinstate your policy if you miss a payment.

 

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