SECURA Insurance Company, Wisconsin: Overview, Contacts, Services, Claim Process, Renewal and Cancellation Policy, FAQs

SECURA Insurance: A Genuine and Reliable Partner for Your Insurance Needs

If you are looking for a trustworthy and flexible insurance company that offers a wide range of products and services, you might want to consider SECURA Insurance. SECURA is a mutual insurance company that has been operating in the United States since 1900. It is based in Neenah, Wisconsin, and serves 13 states, including Arizona, Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, North Dakota, Pennsylvania, and Wisconsin2. In this blog post, we will explore what SECURA Insurance is about, what it does, and why you should choose it as your insurance partner.

 

SECURA Insurance Company Overview

SECURA Insurance was founded in 1900 as the Farmers Home Mutual Hail, Tornado and Cyclone Insurance Company of Seymour, Wisconsin. It changed its name to SECURA in 1986 to reflect its expansion into other lines of insurance. Today, SECURA is one of the largest mutual insurance companies in the country, with over $800 million in annual premium and more than 500 employees.

The current CEO and president of SECURA is Dave Gross, who joined the company in 1997 and assumed his current role in 2010. He leads a team of experienced and dedicated executives who oversee various aspects of the company’s operations, such as finance, underwriting, claims, marketing, human resources, information technology, and risk management.

SECURA has a strong market presence and reputation in the insurance industry. It is rated A (Excellent) by A.M. Best, an independent rating agency that evaluates the financial strength and performance of insurance companies. It is also recognized as one of the Ward’s 50 top-performing property-casualty insurers in the nation for 11 consecutive years. Additionally, it has received numerous awards and accolades for its customer service, workplace culture, innovation, and community involvement.

 

An image Illustration of SECURA Insurance
Photo Courtesy: Twitter

 

SECURA Insurance Partnership and Affiliates

SECURA works with independent agents to provide genuine and personalized service to its customers. It has more than 475 independent agencies representing it in 13 states. These agents are knowledgeable and professional, and they can help customers find the best coverage and value for their needs.

 

SECURA also partners with other businesses and organizations to enhance its products and services. For example, it collaborates with Road America to offer roadside assistance to its auto policyholders. It also works with CyberScout to provide identity theft protection and resolution services to its home policyholders.

Furthermore, it supports various causes and initiatives through sponsorship and donation. Some of the beneficiaries of its generosity include United Way, Make-A-Wish Foundation, Habitat for Humanity, Boys & Girls Clubs of America, American Red Cross, and many more.

 

Services Offered by SECURA Insurance

SECURA offers a comprehensive portfolio of insurance products for individuals and businesses. Its personal lines include home, auto, umbrella, motorcycle, boat, recreational vehicle, renters, condo, landlord, identity theft protection and roadside assistance.

Its business lines include property, liability, workers’ compensation, commercial auto, umbrella, cyber liability, directors and officers liability, employment practices liability, professional liability, farm, agribusiness, and specialty programs for niche markets such as schools, nonprofits, breweries, wineries, golf courses, and pest control operators.

 

SECURA also offers special packages that combine multiple coverages into one policy for convenience and savings. For example, its MILE-STONE Gold package is designed for customers who want superior protection for their home and auto with added benefits such as identity theft protection and roadside assistance. Its SECURA Supreme package is tailored for customers who have high-value homes and vehicles and need higher limits of liability and coverage enhancements such as equipment breakdown and service line coverage.

 

SECURA operates mainly in the Midwest region of the United States but it also has international coverage for some of its products. For instance, its commercial auto policy covers vehicles that travel to Canada and Mexico under certain conditions. Its cyber liability policy covers claims arising from data breaches or cyberattacks that occur anywhere in the world.

 

SECURA’s policies are designed to meet the diverse and changing needs of its customers. It regularly reviews and updates its coverages and features to reflect the latest trends and risks in the market. It also offers flexible options and endorsements that allow customers to customize their policies according to their preferences and circumstances.

 

SECURA Insurance Contact Information

If you are interested in getting a quote or purchasing a policy from SECURA or if you have any questions or concerns about your existing policy you can contact them through various channels. Here is their basic information in table format:

Contact Method Information
Phone Toll-free in AZ/CO: 866-356-7870, Toll-free nationwide: 800-558-3405
Address SECURA Insurance, 1500 Mutual Way, Neenah, WI 54956
Customer Service Contact For personal lines: 800-318-2136, For business lines: 800-558-3405 ext. 7898, For farm and agribusiness lines: 800-558-3405 ext. 7899, For specialty lines: 877-705-7589
Email Address For personal lines: plservice@secura.net, For business lines: blservice@secura.net, For farm and agribusiness lines: fbservice@secura.net, For specialty lines: slservice@secura.net
Operating Hours Monday – Friday, 8 a.m. – 4:30 p.m.
Fax For personal lines: 920-725-3282, For business lines: 920-725-3282, For farm and agribusiness lines: 920-725-3282, For specialty lines: 608-836-1937

 

SECURA Insurance Financial Aspects

SECURA is committed to providing competitive and affordable rates for its customers. It also offers various payment options and discounts to help customers save money and manage their budget.

SECURA accepts payments by check credit card debit card or electronic funds transfer (EFT). Customers can choose to pay their premium in full or in installments of monthly quarterly or semi-annually. Customers can also enroll in automatic payments or pay online by phone or by mail.

SECURA offers several discounts for its customers who qualify for certain criteria. For example, customers can get discounts for having multiple policies with SECURA being a loyal customer having a good driving record having a good credit score having a safe home having a smart home device having an anti-theft device having a farm bureau membership and more. The discounts vary by state and product and are subject to change.

 

Why Choose SECURA?

There are many reasons why you should choose SECURA as your insurance partner. Here are some of the unique benefits and advantages that SECURA offers:

 

Genuine and personalized service. SECURA works with independent agents who know you and your needs. They can help you find the best coverage and value for your situation. They can also assist you with any questions or issues that may arise during your policy term.

Flexible and customized products. SECURA offers a wide range of products and services that cater to different needs and preferences. You can choose from various options and endorsements that suit your lifestyle and circumstances. You can also combine multiple coverages into one package for convenience and savings.

Exceptional claims service. SECURA has a team of skilled and compassionate claims professionals who are ready to help you in the event of a loss. They will handle your claim promptly and fairly, and keep you informed throughout the process. They will also provide you with resources and support to help you recover from your loss.

Financial strength and stability. SECURA has been in business for over 120 years, and has a proven track record of financial performance and growth. It has an A (Excellent) rating from A.M. Best, and is one of the top-performing property-casualty insurers in the nation. It has sufficient reserves and surplus to pay its obligations and claims.

Innovation and improvement. SECURA is constantly looking for ways to improve its products and services, and to adapt to the changing needs and risks of its customers. It invests in technology and research to enhance its efficiency and effectiveness. It also solicits feedback from its customers and agents to identify areas of improvement.

Culture and values. SECURA is a mutual insurance company, which means it is owned by its policyholders, not by shareholders or investors. It operates on the principles of integrity, trust, respect, teamwork, and excellence. It treats its customers, agents, employees, and communities as partners, not as numbers.

SECURA Insurance Customer Experience

SECURA prides itself on providing exceptional customer service to its customers and agents. It strives to exceed their expectations and to build long-term relationships with them.

 

SECURA has received positive reviews and ratings from its customers and agents on various platforms, such as Google, Facebook, Yelp, Trustpilot, Better Business Bureau, Clearsurance, Insurify, WalletHub, Consumer Affairs, Expert Insurance Reviews, Insurance Journal, Glass Door and others. It has also received numerous awards and accolades for its customer service, workplace culture, innovation, and community involvement.

Here are some examples of what customers and agents have said about SECURA:

  • “I have been with SECURA for over 20 years and have always been very satisfied with their service. They are always prompt, courteous, and fair in handling my claims. They also offer competitive rates and discounts. I would highly recommend them to anyone looking for a reliable insurance company.” – John S., customer
  • “SECURA is a great company to work with. They have a wide range of products and services that cater to different needs and preferences. They also have a team of knowledgeable and professional agents who provide genuine and personalized service to their customers. They are always responsive, helpful, and friendly. They are a true partner in the insurance business.” – Lisa M., agent
  • “SECURA is an amazing company to work for. They have a positive and supportive culture that values integrity, trust, respect, teamwork, and excellence. They also offer great benefits and opportunities for growth and development. They care about their employees, customers, agents, and communities. They are more than just an insurance company, they are a family.” – Amy L., employee

SECURA Insurance Financial Strengths

SECURA has a strong financial position and performance that enable it to fulfill its obligations and claims to its customers and agents. It has sufficient reserves and surplus to cover its liabilities and losses. It also has a diversified portfolio of investments that generate income and growth.

SECURA has an A (Excellent) rating from A.M. Best, an independent rating agency that evaluates the financial strength and performance of insurance companies. This rating indicates that SECURA has a stable outlook and a superior ability to meet its ongoing insurance obligations.

SECURA is also recognized as one of the Ward’s 50 top-performing property-casualty insurers in the nation for 11 consecutive years. This recognition is based on a comprehensive analysis of the financial performance of over 3,000 property-casualty insurers in the United States. The Ward’s 50 benchmark group represents the top performers in the industry in terms of profitability, growth, capitalization, leverage, liquidity, and safety.

Claim Process

SECURA understands that filing a claim can be a stressful and challenging experience for customers. That is why it strives to make the claim process as easy and smooth as possible for them. It has a team of skilled and compassionate claims professionals who are ready to help customers in the event of a loss.

The claim process at SECURA involves the following steps:

  • Report the claim. Customers can report their claim online at https://www.secura.net/claims/report-a-claim/, by phone at 800-318-2136 (for personal lines) or 800-558-3405 (for business lines), by email at claims@secura.net, or by fax at 920-725-3282.
  • Receive confirmation. Customers will receive a confirmation email or letter with their claim number and adjuster information within one business day of reporting their claim.
  • Work with the adjuster. The assigned adjuster will contact the customer within one business day of receiving the claim to review the details, explain the coverage, answer any questions, and set up an inspection if needed.
  • Resolve the claim. The adjuster will work with the customer to determine the extent of the damage or loss, evaluate the liability or fault, negotiate a settlement amount, issue a payment, and close the claim.

SECURA aims to handle claims promptly and fairly, and keep customers informed throughout the process. It also provides customers with resources and support to help them recover from their loss.

How to File a Claim

If you need to file a claim with SECURA, you can follow these steps:

  • Gather information. Before you report your claim, you should gather as much information as possible about your loss or damage, such as date and time of occurrence location cause extent witnesses police report photos receipts and estimates.
  • Report your claim. You can report your claim online at https://www.secura.net/claims/report-a-claim/, by phone at 800-318-2136 (for personal lines) or 800-558-3405 (for business lines), by email at claims@secura.net, or by fax at 920-725-3282. You should report your claim as soon as possible after the loss or damage occurs.
  • Cooperate with the adjuster. You should cooperate with the assigned adjuster who will contact you within one business day of receiving your claim. You should provide them with any information or documents they request, such as proof of ownership proof of value and proof of loss. You should also follow their instructions and recommendations to protect your property from further damage and to mitigate your liability.
  • Review your settlement. You should review your settlement offer from the adjuster and make sure you understand how it was calculated and what it covers. You should also check if you have any deductibles or co-payments that you need to pay. If you have any questions or concerns about your settlement you should discuss them with your adjuster or agent.
  • Receive your payment. You should receive your payment from SECURA within a reasonable time after you agree to the settlement and sign any necessary documents. You can choose to receive your payment by check or by direct deposit to your bank account.

SECURA Legal and Compliance Information

SECURA is a licensed and regulated insurance company that complies with all the applicable laws and regulations in the states where it operates. It is subject to periodic audits and examinations by the state insurance departments and other authorities to ensure its financial solvency and market conduct.

SECURA also respects the privacy and security of its customers, agents, employees, and partners. It has a privacy policy that explains how it collects, uses, shares, and protects the personal information of its customers, agents, employees, and partners. It also has a security policy that describes how it safeguards the personal information of its customers, agents, employees, and partners from unauthorized access, use, disclosure, modification, or destruction.

You can find more information about SECURA’s legal and compliance information on its website at https://www.secura.net/legal/.

SECURA Insurance Renewals and Cancellations Policy

SECURA values its customers and wants to keep them satisfied and loyal. It offers convenient and flexible options for renewing or cancelling their policies.

Renewals:
Cancellations:
  • Customers can cancel their policy at any time for any reason. They can contact their agent or SECURA to request a cancellation. They will need to provide a written notice of cancellation with their name, policy number, date of cancellation, and reason for cancellation.
  • SECURA will refund any unused premium to customers within a reasonable time after receiving their cancellation request. The refund amount will depend on the type of policy, the length of coverage, the date of cancellation, and any applicable fees or penalties.
  • SECURA may also cancel a customer’s policy for certain reasons, such as non-payment of premium, fraud, misrepresentation, violation of terms and conditions, or loss of eligibility. SECURA will send a written notice of cancellation to customers at least 10 days before the effective date of cancellation. The notice will include the reason for cancellation, the effective date of cancellation, and the refund amount if any.

Employment and Careers Opportunities at SECURA Insurance

SECURA is always looking for talented and motivated people who share its vision and values. It offers a variety of job openings and internship opportunities for people who want to join its team and make a difference in the insurance industry.

SECURA provides a positive and supportive work environment that fosters learning, growth, and development. It also offers competitive compensation and benefits such as health dental vision life disability retirement tuition reimbursement wellness program employee assistance program and more.

You can find more information about SECURA’s employment and careers on its website at https://www.secura.net/careers/.

SECURA Insurance Corporate Social Responsibility

SECURA is not only an insurance company but also a responsible corporate citizen that cares about its communities and environment. It supports various causes and initiatives that align with its mission and values such as education health safety diversity inclusion and sustainability.

SECURA contributes to its communities through sponsorship donation volunteerism and advocacy. It partners with various organizations and groups that make a positive impact on society such as United Way, Make-A-Wish Foundation, Habitat for Humanity, Boys & Girls Clubs of America, American Red Cross, and many more.

SECURA also strives to reduce its environmental footprint through conservation, recycling, and efficiency. It has implemented several measures to save energy, water, and paper such as installing solar panels, LED lights, low-flow faucets, and paperless systems.

FAQs

Here are some frequently asked questions (FAQs) about SECURA:

Q: How do I get a quote from SECURA?

A: You can get a quote from SECURA by contacting a local independent agent near you. You can find an agent at https://www.secura.net/find-an-agent/. The agent will ask you some questions about your personal and insurance information, and provide you with a quote based on your needs and preferences.

 

Q: How do I make changes to my policy or payment method?

A: You can make changes to your policy or payment method by contacting your agent or SECURA. You can call, email, or fax them with your request. They will review your request and confirm the changes with you.

 

Q: How do I file a claim with SECURA?

A: You can file a claim with SECURA online at https://www.secura.net/claims/report-a-claim/, by phone at 800-318-2136 (for personal lines) or 800-558-3405 (for business lines), by email at claims@secura.net, or by fax at 920-725-3282. You should report your claim as soon as possible after the loss or damage occurs.

 

Q: How long does it take to process a claim with SECURA?

A: The time it takes to process a claim with SECURA depends on the type and complexity of the claim, the availability of information and documents, and the cooperation of the parties involved. SECURA aims to handle claims promptly and fairly, and keep customers informed throughout the process.

 

Q: How do I check the status of my claim with SECURA?

A: You can check the status of your claim with SECURA by contacting your adjuster or agent. They will provide you with updates and information about your claim.

 

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