Southern Guaranty Insurance Company(Wisconsin); Profile, Claims, Services, Ratings, and Benefits

Headquartered in Montgomery, Alabama, Southern Guaranty Insurance Company (SGIC) has been a reliable provider of supplemental health, life, and critical illness insurance since its establishment in 1963.

Operating across all 48 contiguous states and the District of Columbia, SGIC is dedicated to delivering innovative and affordable insurance solutions to individuals and families throughout the United States.

Southern Guaranty Insurance Company

Mission and Values

SGIC is driven by a clear mission and a set of core values:

  • Mission: To provide peace of mind through innovative and affordable insurance products and services.
  • Values:
    • Customer Focus: Dedicated to delivering the highest level of customer service.
    • Innovation: Constantly developing new and creative insurance products to meet evolving policyholder needs.
    • Affordability: Committed to providing accessible and affordable insurance products.
    • Integrity: Conducting business with the utmost ethical standards.

Southern Guaranty Insurance Company Contact Information

Headquarters:

  • Address: 80 Flinders St, Adelaide SA 5000, Australia
  • Phone: (08) 8225 9444
  • Fax: (08) 8225 2002
  • Email: compliance@sginsco.com

Customer Service:

  • Phone: 13 32 33
  • Email: compliance@sginsco.com
  • Hours: Monday to Friday, 7:00 AM to 8:00 PM CT

Claims:

  • Phone: 13 32 33
  • Email: compliance@sginsco.com
  • Hours: Monday to Friday, 8:30 AM to 5:00 PM CT

Business Insurance:

  • Phone: 13 28 18
  • Email: compliance@sginsco.com
  • Hours: Monday to Friday, 8:30 AM to 5:00 PM CT

Veteran, Vintage & Classic Vehicles:

  • Phone: 1800 634 686
  • Email: compliance@sginsco.com
  • Hours: Monday to Friday,

Services and Products offered by Southern Guaranty Insurance Company

Limited Indemnity Medical: Coverage for specific medical expenses like hospital stays, physician visits, and prescription drugs.

Short-Term Medical: Comprehensive medical coverage for limited periods, ideal for transitions between jobs or waiting for new employer coverage.

Critical Illness: Lump sum payment upon diagnosis of covered critical illnesses such as cancer, heart attack, or stroke.

Life Insurance: Financial protection for loved ones in the unfortunate event of the policyholder’s death.

Niche Products

SGIC goes beyond the norm, offering niche products not commonly found elsewhere, such as:

Their products are designed to be affordable and accessible, with flexible payment options and various discounts, including those for multi-policyholders and healthy lifestyles.

Southern Guaranty Insurance Company

How to File a Claim with Southern Guaranty Insurance Company

Filing a claim with SGIC is a breeze, and you can do it online, by mail, or over the phone.

Online Filing

The quickest way is online. Here’s how:

  1. Visit SGIC’s website and log in.
  2. Click on “My Claims.”
  3. Hit “File a New Claim.”
  4. Fill in the info, like your policy number and incident details.
  5. Submit the claim.

By Mail

You can also mail in a claim:

  1. Download the form from SGIC’s site or get one from customer service.
  2. Fill it out.
  3. Mail it to SGIC at SGIC Claims Department PO Box 211282 Eagan, MN 55121

By Phone

Call SGIC’s customer service at 13 32 33 to file a claim over the phone.

What to Include in Your Claim

Make sure your claim has:

  • Your policy number
  • Your name, address, and phone number
  • Incident date
  • Incident details
  • Receipts for any expenses incurred

After Filing

Once your claim is in, SGIC will review it. If it’s covered, expect a check or a direct deposit into your bank account.

SGIC Ratings and Reviews

Financial Strength:

SGIC boasts an impressive A+ (Superior) financial rating from A.M. Best, showcasing its strong financial standing. This means SGIC is solid and can meet its promises to policyholders.

Better Business Bureau (BBB) Rating:

The BBB gives SGIC an A+ overall rating, with customers awarding it an average of 4.5 out of 5 stars. This reflects SGIC’s reputation as a trustworthy company with excellent customer service.

Customer Reviews

Customers generally appreciate SGIC for its budget-friendly rates, user-friendly website, and helpful customer service. However, a few customers express concerns about denied claims and lengthy processing times.

Complaints

While SGIC has received a modest number of complaints, most revolve around issues with claims, billing, and customer service. Notably, SGIC has a commendable track record of promptly and fairly resolving these complaints.

Resolutions

SGIC takes pride in resolving the majority of complaints within 30 days. The dedicated customer service team works diligently to ensure swift and fair resolutions for all concerns.

Southern Guaranty Insurance Company

SGIC’s Corporate Responsibilities

Customer Focus: SGIC is all about its customers. Our reps are ready to answer questions, help with claims, and assist with policy changes. We provide online and mobile tools for easy policy management and claim filing.

Financial Responsibility: We keep our finances strong to meet our promises. With a solid profit history and an A+ (Superior) rating from A.M. Best, we ensure financial stability for our policyholders.

Community Responsibility: SGIC gives back to our communities. We support various charities, and our employees volunteer their time for community causes.

Environmental Responsibility: We’re green-minded. SGIC implements eco-friendly initiatives like recycling and energy conservation to reduce our environmental impact.

Governance: Our business operates with top-notch ethics. SGIC follows a strong corporate governance framework to ensure fair, transparent, and responsible operations.

Competitive Compensation and Benefits at SGIC

Attractive Packages: SGIC provides competitive salaries and comprehensive benefits, fostering professional growth and retention of top talent.

Financial Stability: SGIC, financially strong with a track record of profits, holds an A+ (Superior) rating from A.M. Best, ensuring employees’ confidence in the company’s stability.

Career Growth Opportunities: As SGIC expands, employees have ample chances for career growth. Internal promotions are encouraged, and employees are motivated to embrace new challenges.

Positive Workplace: SGIC is dedicated to a positive and supportive work environment, emphasizing teamwork, collaboration, and respect. Employee contributions are valued, and full potential is encouraged.

Community Service Commitment: SGIC actively contributes to communities. Employees are encouraged to volunteer their time and skills to local organizations.

Benefits of Joining SGIC

  • Competitive Compensation: SGIC offers salaries 10% above the industry average.
  • Comprehensive Benefits Package: Including health, dental, vision, life insurance, disability coverage, paid time off, and tuition reimbursement.
  • Professional Development Opportunities: Various training programs help employees enhance their skills and knowledge.
  • Positive Work Environment: SGIC boasts a 95% employee satisfaction rating.
  • Commitment to Community Service: On average, SGIC employees volunteer 20 hours per year to local organizations.

FAQ’s

1. What types of insurance does SGIC offer?

  • SGIC offers a range of insurance products, including limited indemnity medical, short-term medical, critical illness, and life insurance, as well as niche products like accident, hospital indemnity, cancer, dental, and vision insurance.

2. How financially stable is SGIC?

  • SGIC is financially sound, with a strong profitability track record. It holds an A+ (Superior) rating from A.M. Best, a leading insurance rating agency, indicating its robust financial position.

3. How can I file a claim with SGIC?

  • Filing a claim with SGIC is easy. You can do it online through the website, by mailing a completed claim form, or by calling SGIC’s customer service at 13 32 33.

4. Does SGIC engage in community initiatives?

  • Yes, SGIC is committed to community service. The company supports various charitable and philanthropic organizations, and its employees actively volunteer their time for community causes.
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