Star Insurance Company, Michigan: Overview, Contacts, Services, Finances, Coverage, Claims, Compliance, Renewal & Cancellations, Reviews

Star Insurance Company: One of the Leading Insurance Providers in Michigan.

An image illustration of Star Insurance Company
Your Trusted Shield: Discovering Star Insurance Company.

Are you looking for a reliable and affordable insurance company in Michigan?

If so, you might want to consider Star Insurance Company, one of the leading insurance providers in the state.

Star Insurance Company is a subsidiary of AmeriTrust Group, a niche-focused commercial insurance underwriter and insurance administration services company.

In this blog post, we will review Star Insurance Company’s:

History, services, products, financial details, coverage, claims, legal and compliance, renewals and cancellations, company culture, and customer experiences.

By the end of this post, you will have a better understanding of what Star Insurance Company can offer you and why you should choose them as your insurance partner.

Company Details

History and Founding Year:

It was formed in 1985 and is a Michigan-domiciled carrier that is licensed and admitted in all 50 states, including the District of Columbia.

The Company operates as both a program and product insurance company.

Specializing in group property and casualty lines, providing insurance products for trade associations, public entities, affinity groups, individual businesses and professionals.

Star Insurance Company’s programs utilize conservative underwriting standards, realistic pricing, responsive claims handling and focused loss control services.

The Company also serves captive insurance companies and other alternative risk funding vehicles by providing policy-issuing (“fronting”) services, reinsurance support and captive management services.

CEO and Leadership Team:

The CEO and president of Star Insurance Company is Robert Cubbin, who has been leading the company since 2006.

He is also the CEO and president of AmeriTrust Group, the parent company of Star Insurance Company.

Company Size and Market Share:

Under his leadership, the Company has grown its market share and company size, becoming one of the top insurance carriers in Michigan and the nation.

According to Dun & Bradstreet, Star Insurance Company has an estimated annual revenue of $1.2 billion and employs about 1,000 people across its locations.

Company Contacts

Here is some basic information about Star Insurance Company that you might want to know before contacting them or buying their policies:

Category Information
Phone Number (248) 358-4020
Address 26255 American Dr, Southfield, MI, 48034
Customer Service Contact (800) 825-9489
Policy Details Varies depending on the type of insurance and the program or product chosen
Email Address
Fax Number (248) 358-1614
Operating Hours Monday to Friday, 8:00 AM to 5:00 PM (Eastern Time)

Services & Products

Star Insurance Company offers a wide range of insurance services and products to meet the diverse needs of its customers.

Some of the types of insurance that Star Insurance Company offers are:

Financial Details

The Company strives to provide affordable and competitive insurance rates for its customers.

The Company’s premium costs vary depending on the type of insurance, the coverage level, the deductible, the policy term, and the customer’s personal and risk factors.

They offer several payment options for its customers, such as monthly, quarterly, semi-annually, or annually.

The Company also offers discounts and promotional offers for customers who meet certain criteria, such as having multiple policies, having a good driving record, having a good credit score, having a security system, or being a loyal customer.

Star Insurance Company also has a high claim payout ratio, which means that it pays out a large percentage of the premiums it collects to its customers who file claims.

Coverage Details

Star Insurance Company provides comprehensive and flexible coverage for its customers.

  • Policy Exclusions:  Some of the common policy exclusions that the Company has are intentional acts, fraud, war, nuclear hazards, wear and tear, and government actions.
  • Coverage Limits: Star Insurance Company’s coverage limits vary depending on the type of insurance, the coverage level, and the customer’s preferences.
  • Add-ons or Riders: Some of the common add-ons or riders that the Company offers are accidental death and dismemberment, disability income, inflation protection, waiver of premium, and guaranteed insurability.


Star Insurance Company has a simple and fast claim process for its customers.

  • Reporting the Claim: The customer can report the claim online, by phone, by email, or by fax.
  • Assigning the Claim: Star Insurance Company will assign the claim to a claim representative, who will contact the customer and review the claim details.
  • Investigating the Claim: Star Insurance Company will investigate the claim to verify the facts, determine the liability, and assess the damage or injury.
  • Resolving the Claim: They will resolve the claim by either approving, denying, or settling the claim.

Star Insurance Company requires some documents for claims, depending on the type of insurance and the nature of the loss.

Some of the common documents that Star Insurance Company requires for claims are:

  • Police report
  • Medical records
  • Repair estimates
  • Receipts
  • Photos
  • Proof of ownership

Legal & Compliance

The Company follows the legal and compliance standards of the insurance industry and the state and federal regulations.

Star Insurance Company has a privacy policy that explains how it collects, uses, and protects the personal information of its customers and website visitors.

The Company’s privacy policy can be found on its website.

They also have terms and conditions that outline the rules and obligations of using its website and its services.

The Company’s terms and conditions can also be found on its website.

Renewals & Cancellations

The Company has a policy renewal process that allows its customers to renew their policies before they expire.

They will send a renewal notice to the customer before the policy expiration date, indicating the renewal premium, the renewal term, and any changes in the coverage or the terms.

The customer can renew the policy online, by phone, by email, or by mail.

The customer can also make changes to the policy during the renewal process, such as adjusting the coverage level, the deductible, or the payment option.

They also have a cancellation policy and fees that apply when the customer wants to cancel the policy before it expires.

The customer can cancel the policy online, by phone, by email, or by mail.

The customer should provide the reason for the cancellation and the effective date of the cancellation.

Star Insurance Company will refund the unused portion of the premium, minus any applicable fees or charges.

The Company may charge a cancellation fee of $25 or 10% of the unused premium, whichever is greater.

The Company may also charge a short-rate fee if the customer cancels the policy before completing the policy term.

Company Culture

The Company has a strong and positive company culture that reflects its values, vision, and mission.

Star Insurance Company’s values are integrity, excellence, innovation, teamwork, and customer focus.

Star Insurance Company’s vision is to be the preferred insurance partner for its customers, agents, and employees.

The Company’s mission is to provide superior insurance solutions and services that protect and enhance the lives and businesses of its customers.

Star Insurance Company fosters a company culture that encourages learning, growth, collaboration, diversity, and social responsibility.

The Company provides training and development opportunities for its employees, such as online courses, seminars, workshops, and mentoring programs.

The Company also values diversity and inclusion and strives to create a workforce that reflects the communities it serves.

Customer Experiences

Star Insurance Company has a high level of customer satisfaction and loyalty, as evidenced by its customer reviews and ratings.


You can get a quote from the Company by visiting its website and filling out an online form.

You can also call, email, or visit one of its local agents or offices.

The Company will provide you with a personalized and customized quote based on your information and preferences.


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