Stonegate Insurance Company(Illinois); Claims, Services, Reviews, Benefits, Cancellations and Renewals

Stonegate Insurance Company is a top provider of car insurance in the United States. It started in 2011 in Chicago, Illinois, and now operates in 46 states.

The company works with independent agents to offer insurance. This is a comprehensive look at the company, its contacts, products and services, and many more.

Stonegate Insurance Company

Brief History of Stonegate Insurance Company

Producers National Corporation created Stonegate in 2011. This company also owns Unique Insurance Company and Lighthouse Casualty Company. Stonegate grew fast, becoming a major provider of non-standard auto insurance.

In 2015, it began offering standard auto insurance too. Today, Stonegate provides a variety of insurance options.

Missions and Values

Stonegate’s goal is to be the most trusted auto insurance provider in the U.S. Its values are:

  1. Customer Focus: Stonegate is dedicated to giving customers the best service and helping them find the right coverage.
  2. Integrity: Stonegate does business honestly and treats customers, employees, and partners with respect.
  3. Innovation: Stonegate creates new products and services to meet customer needs and always looks for ways to improve.
  4. Financial Strength: Stonegate is committed to being financially strong to meet its obligations to customers.

Contact Details of Stonegate Insurance Company

Contact Information Details
Phone General: (773) 458-1055
Website Stonegateins.com
Email Stonegateins.com
Mail Stonegate Insurance Company
500 E. Higgins Road
Suite 300
Roselle, IL 60172
Claims Online or Call: (773) 458-1055
Agents Find an agent on the website or call the general number social
l Media Facebook, Twitter, LinkedIn

 

Products and Services Offered by Stonegate Insurance Company

Stonegate Insurance Company is a top provider of car insurance in the United States, offering a wide range of products and services to meet customer needs.

Personal Auto Insurance

Stonegate provides various personal auto insurance products:

Non-Standard Auto Insurance

Stonegate is a leader in non-standard auto insurance for drivers facing difficulties elsewhere:

  • High-Risk Insurance: For drivers with multiple accidents or violations.
  • SR-22 Insurance: Required for certain offenses like DUI.
  • FR-44 Insurance: Mandatory for serious offenses like DUI or reckless driving.
Commercial Auto Insurance

Stonegate offers commercial auto insurance for businesses, including:

  • Liability Insurance: Covers bodily injury and property damage caused by company vehicles.
  • Physical Damage Insurance: Pays for vehicle damage from accidents, vandalism, or theft.
  • Cargo Insurance: Covers damage to transported cargo.
  • Workers’ Compensation Insurance: Pays for medical expenses and lost wages for on-the-job injuries.
Manufactured Home Insurance

Stonegate provides manufactured home insurance in select states, covering damage from fire, wind, hail, and other perils.

Commercial Trucking Insurance

Stonegate offers commercial trucking insurance, including:

  • Liability Insurance: Covers bodily injury and property damage caused by trucks.
  • Physical Damage Insurance: Pays for truck damage from accidents, vandalism, or theft.
  • Cargo Insurance: Covers damage to transported cargo.
  • Workers’ Compensation Insurance: Pays for medical expenses and lost wages for truck drivers injured on the job.
Personal and Commercial Property Insurance

Stonegate offers personal and commercial property insurance, covering damage to homes, businesses, or other property from various perils.

Other Products and Services

Stonegate also provides additional products and services, such as:

  • Roadside Assistance: Help with flat tires, dead batteries, lockouts, and other emergencies.
  • Rental Car Reimbursement: Covers the cost of a rental car while yours is being repaired.
  • Accident Forgiveness: The prevalence rate increases after the first accident.
  • Vanishing Deductible: Reduces the deductible each year until it disappears.

Stonegate Insurance Company is dedicated to offering the best insurance products and services. Experienced agents are ready to help you find the right coverage for your needs.

Stonegate Insurance Company

Claims Filling Process with Stonegate Insurance Company

Filing a claim with Stonegate Insurance Company is easy. You can do it online, over the phone, or by mail. Here’s how:

1: Report the Claim
2: Provide Claim Details

When reporting the claim, have this information ready:

  • Your name and policy number
  • Date, time, and location of the incident
  • Detailed description of what happened
  • Names and contact info of any witnesses
  • A police report if you have one
3: Submit Supporting Documents

You might need to send in documents like:

  • Estimates for repairs
  • Medical bills
  • Receipts for incident-related expenses
4: Claim Review and Investigation

Stonegate will review your claim and investigate to understand your coverage and liability. They might contact you for more info or to inspect your vehicle or property.

5: Claim Settlement

If your claim is approved, Stonegate will pay you or the repair facility. The payment amount depends on your policy and the damage extent.

Ratings

Stonegate Insurance Company gets mixed ratings. A.M. Best gives it an A (Excellent) rating, but on The Zebra, a comparison site, it only has 1.1 out of 5 stars.

Reviews

Customer reviews for Stonegate Insurance Company are mixed. Some like the low rates and good service. Others complain about bad customer service and difficulty with claims.

Complaints

Stonegate has gotten a fair number of complaints. Most are about problems with the product or service, advertising, and guarantee issues. The Better Business Bureau (BBB) gives Stonegate an F rating.

Resolutions

Stonegate does okay in resolving customer complaints. In the last 12 months, they fixed 75% of the issues.

Stonegate Insurance Company is a mixed bag. The company has some positive attributes, such as its low rates and A.M. Best rating. However, the company also has several negative reviews and complaints.

Customers should carefully consider their options before purchasing insurance from Stonegate Insurance Company.

Stonegate Insurance Company

Cancellations

To cancel your policy with Stonegate Insurance Company, send a letter to 500 E. Higgins Road, Suite 300, Roselle, IL 60172, or call (773) 458-1055.

Your cancellation takes effect on the specified date, but canceling early may have fees. You’ll get a refund for any unused premium.

Renewals

Stonegate will send a renewal notice 30 days before your policy ends. It’ll show your new premium and coverage options.

Renew online by clicking “Renew Policy” on the website, call (773) 458-1055, or mail your premium to 500 E. Higgins Road, Suite 300, Roselle, IL 60172.

If you don’t renew by the expiration date, your policy will be canceled, and there’s no refund.

Client Benefits at Stonegate Insurance Company

  1. Competitive Rates: Stonegate Insurance Company offers competitive rates for personal and commercial auto insurance.
  2. Variety of Coverage Options: Stonegate provides a wide range of coverage options to meet diverse customer needs.
  3. Excellent Customer Service: Stonegate is dedicated to delivering excellent customer service to its clients.
  4. A.M. Best Rating: Stonegate holds an A (Excellent) rating from A.M. Best, a top insurance rating agency.

Employee Benefits at Stonegate Insurance Company

  1. Competitive Compensation and Benefits: Stonegate offers its employees competitive compensation and benefits.
  2. Opportunities for Advancement: As a growing company, Stonegate provides numerous opportunities for employee advancement.
  3. Training and Development: Stonegate is committed to offering training and development opportunities for its employees.
  4. Positive Work Environment: Stonegate strives to create a positive and supportive work environment for its employees.

1. How can I file a claim with Stonegate Insurance Company? Answer: You can file a claim online on their website, call (773) 458-1055, or send a letter to 500 E. Higgins Road, Suite 300, Roselle, IL 60172.

2. What is Stonegate Insurance Company’s cancellation process? Answer: To cancel, send a letter to the address mentioned above or call (773) 458-1055. Cancellation takes effect on the specified date, with potential early cancellation fees.

3. How does Stonegate handle policy renewals? Answer: Stonegate sends a renewal notice 30 days before expiration. Renew online, by phone at (773) 458-1055, or mail the premium to 500 E. Higgins Road, Suite 300, Roselle, IL 60172.

4. What benefits do Stonegate employees receive? Answer: Stonegate employees enjoy competitive compensation and benefits, advancement opportunities, training, and a positive work environment.

Conclusions

In conclusion, Stonegate Insurance Company stands as a notable player in the insurance industry, recognized for its competitive rates, diverse coverage options, and commitment to delivering excellent customer services.

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